So far Intouch is a huge disappointment - Page 2 - 2014 Infiniti Q50 Forum
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post #11 of 32 (permalink) Old 08-20-2013, 11:57 PM
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Originally Posted by KeepRunning View Post
Infiniti first in the industry, idea master piece, the brain that controls all.. It should have been PERFECTED.

Just tonight while taking a drive more gremlins emerged

USB drive decided to advise that its disconnected and after seconds all is well.

Another one is audible alerts when parking, ceased to produce sounds.

Navi map goes blank for no apparent reason.

Had music going off of USB and at some point it just stalled repeating the sound.

Lane keeping never worked for me so far ( I thought I am not choosing the right settings. Roads in my area are good and lanes are clearly marked )

Did not contact the dealer yet as I don't think they have any remedy.

All the talk about dealer "engineers" that could fix anything in intouch is a joke.

The only thing that keeps me at bay is the exterior design and a handful of people that I know, owning NEW german cars who simply can't even drive them because of their systems problems.
It doesn't matter if you don't think they have a fix or not. You need to submit a warranty ticket so they get as many reports as possible or they won't think it is a widespread problem. Also the more that bring it in the more data they can review. The engineers that is coming to my dealer are flying in from Japan and designed the system, so yes they can collect data to diagnose and work on a fix. So please take it to dealer. We need everyone who has had a lock up to report and take to dealer.

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post #12 of 32 (permalink) Old 08-21-2013, 01:02 AM
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Quote:
Originally Posted by KeepRunning View Post
Infiniti first in the industry, idea master piece, the brain that controls all.. It should have been PERFECTED.

Just tonight while taking a drive more gremlins emerged

USB drive decided to advise that its disconnected and after seconds all is well.

Another one is audible alerts when parking, ceased to produce sounds.

Navi map goes blank for no apparent reason.

Had music going off of USB and at some point it just stalled repeating the sound.

Lane keeping never worked for me so far ( I thought I am not choosing the right settings. Roads in my area are good and lanes are clearly marked )

Did not contact the dealer yet as I don't think they have any remedy.

All the talk about dealer "engineers" that could fix anything in intouch is a joke.

The only thing that keeps me at bay is the exterior design and a handful of people that I know, owning NEW german cars who simply can't even drive them because of their systems problems.
So you wont notify your dealer because you are sure they can't fix it.. if everyone thought that way you would be right and it would never get fixed.. initial software always has kinks that need to be worked out.. in order to do so, knowing whats wrong is kind of important info.. take it to your dealer!!!! :-)

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post #13 of 32 (permalink) Old 08-21-2013, 06:49 AM
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Originally Posted by Mrkalu View Post
Speaking of intouch Aggie how the f do I get my screen to displays welcome picture every time I start my car ? Like they advertise -___-
Intouch User's Manual 8-28

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post #14 of 32 (permalink) Old 08-21-2013, 06:53 AM
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Originally Posted by Q50Aggie View Post
I never have had too much of an issue with lag or slowness
Me either. There is a slight delay when the system is turned on (oh, how I wish the Q had remote start), but other than that, it is responsive. Perhaps it is a matter of expectations?

[QUOTE=Q50Aggie;160033I also wish the virtual button press area was expanded so that you dont have to get your fat finger exactly perfectly on top of the button you're trying to push.[/QUOTE]

Agreed - especially an issue since the push is coming from an angle
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post #15 of 32 (permalink) Old 08-21-2013, 08:55 AM
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I don't have lag time issues either with InTouch. It's very quick to respond when there isn't a freeze and I've only had an InTouch freeze twice.

As far as the lane keeping, you may want to read up on it. It doesn't work on some roads for me but that is usually because I am right at the base minimal required speed for it to work.

I think some of our issues are valid (can't argue that the InTouch and Navigation freezes are valid) but I also think some of our issues are due to lack of information/knowledge on how to get things to work properly, i.e., iPhone text messages being read aloud.

This forum is great to allow people to spread the word, good and bad, but I hate how quickly everything turns negative and so extreme. Unless you are JR69, who says that he has had over 14 lockups or those like Aggie who experience a 2-3 hour delay in Navigation, the couple or few times we've experienced freezes aren't the end of the world. Frustrating? Sure. Inconvenient? Absolutely! But the end of the world? Ummm not quite. The fact that there is so much Q50 InTouch bashing on the forum that members have now waffled their decision while others have actually purchased other brands is a bit of a shame. It's a great car! Let's not forget that!! Even those who have experienced the freezes still admit the car is great otherwise.

InTouch is brand new! Infiniti really took a big leap with this car (revamping the body of the car as well as the complex technology) and I am sure they are more invested than any of us in getting the issues resolved quickly.

Frankly having a handful of issues with InTouch is a bit frustrating but I'd not say it's a huge disappointment. It takes seconds (in most cases) to reboot the InTouch system. Maybe we all need a big helping of patience.

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post #16 of 32 (permalink) Old 08-21-2013, 08:58 AM
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Originally Posted by Infiniti Chick View Post
I don't have lag time issues either with InTouch. It's very quick to respond when there isn't a freeze and I've only had an InTouch freeze twice.

As far as the lane keeping, you may want to read up on it. It doesn't work on some roads for me but that is usually because I am right at the base minimal required speed for it to work.

I think some of our issues are valid (can't argue that the InTouch and Navigation freezes are valid) but I also think some of our issues are due to lack of information/knowledge on how to get things to work properly, i.e., iPhone text messages being read aloud.

This forum is great to allow people to spread the word, good and bad, but I hate how quickly everything turns negative and so extreme. Unless you are JR69, who says that he has had over 14 lockups or those like Aggie who experience a 2-3 hour delay in Navigation, the couple or few times we've experienced freezes aren't the end of the world. Frustrating? Sure. Inconvenient? Absolutely! But the end of the world? Ummm not quite. The fact that there is so much Q50 InTouch bashing on the forum that members have now waffled their decision while others have actually purchased other brands is a bit of a shame. It's a great car! Let's not forget that!! Even those who have experienced the freezes still admit the car is great otherwise.

InTouch is brand new! Infiniti really took a big leap with this car (revamping the body of the car as well as the complex technology) and I am sure they are more invested than any of us in getting the issues resolved quickly.

Frankly having a handful of issues with InTouch is a bit frustrating but I'd not say it's a huge disappointment. It takes seconds (in most cases) to reboot the InTouch system. Maybe we all need a big helping of patience.
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post #17 of 32 (permalink) Old 08-21-2013, 09:02 AM
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Originally Posted by Infiniti Chick View Post
It's a great car! Let's not forget that!!
Amen and a Hallelujah!

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post #18 of 32 (permalink) Old 08-21-2013, 11:43 AM
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Originally Posted by Infiniti Chick View Post
I don't have lag time issues either with InTouch. It's very quick to respond when there isn't a freeze and I've only had an InTouch freeze twice.

As far as the lane keeping, you may want to read up on it. It doesn't work on some roads for me but that is usually because I am right at the base minimal required speed for it to work.

I think some of our issues are valid (can't argue that the InTouch and Navigation freezes are valid) but I also think some of our issues are due to lack of information/knowledge on how to get things to work properly, i.e., iPhone text messages being read aloud.

This forum is great to allow people to spread the word, good and bad, but I hate how quickly everything turns negative and so extreme. Unless you are JR69, who says that he has had over 14 lockups or those like Aggie who experience a 2-3 hour delay in Navigation, the couple or few times we've experienced freezes aren't the end of the world. Frustrating? Sure. Inconvenient? Absolutely! But the end of the world? Ummm not quite. The fact that there is so much Q50 InTouch bashing on the forum that members have now waffled their decision while others have actually purchased other brands is a bit of a shame. It's a great car! Let's not forget that!! Even those who have experienced the freezes still admit the car is great otherwise.

InTouch is brand new! Infiniti really took a big leap with this car (revamping the body of the car as well as the complex technology) and I am sure they are more invested than any of us in getting the issues resolved quickly.

Frankly having a handful of issues with InTouch is a bit frustrating but I'd not say it's a huge disappointment. It takes seconds (in most cases) to reboot the InTouch system. Maybe we all need a big helping of patience.
Although I have yet to drive the car, I agree with your view point. Overall I think Infiniti did a great job with this car and REALLY took a leap of faith with InTouch. Once all the bugs are worked out I wouldn't be surprised if it is the industry standard.

But as far as all the issues being experienced, I think we should remember the good ole, much hated "deadline". This car had to be placed on the market by a certain time and, as we know, experienced several delays. InTouch was developed by a third party developer and we have to take that into consideration. I think its unfair for people to say they didn't properly test this car extensively enough before they put it on the market. That would be idiotic and I doubt was the case since this is their most important car.

As a web designer having dealt with a third party developer to develop something I can design but not build, I can tell you things do not always move smoothly and aren't completed on time. And then its me that has to face the client to figure out how to explain to them why it's taking so long to no avail because they simply don't know how it all works. Some people are understanding, some not so much. And this is just for a website. Now imagine the hold ups on developing a complete infotainment system for a car manufacturer.

My web designer gut feeling is that there were some hold ups on the development of InTouch that pushed its completion date past the original deadline Infiniti had set to get the car on the market by a certain time. That time passed and you have 3000+ pre-orders with some on the lots now because the developer said it will be ready by this date, but that day came and went... and the next one... and the next one. Now Infiniti has to place a car on the market with software that isn't 100% ready or bug tested.

This is why I think we should cut them some slack and have a little understanding as all these bugs are found and figured out. For Infiniti it is a loose loose situation... Keep delaying the launch until the system is completely ready, or release it as is and provide updates at the appropriate time. Either way they figured that they were going to have people walking away from the car, but I think the route they took (putting the car on the market and providing update) was the route they would loose the least amount of customers. But the fact is they're still loosing sales, but not as many if they kept delaying the car.

So... its just how you look at the situation.
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post #19 of 32 (permalink) Old 08-21-2013, 11:51 AM
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This is why I think we should cut them some slack and have a little understanding
As has been noted by many on this forum - Infiniti is getting SOME slack and most are trying to be patient. As also noted, Infiniti will be judged by how they respond to these issues.

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post #20 of 32 (permalink) Old 08-21-2013, 12:01 PM
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Yes, it is based on how they handle it and there is definitely a time limit on that slack and understanding. lol
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