Originally Posted by Infiniti Chick
I don't have lag time issues either with InTouch. It's very quick to respond when there isn't a freeze and I've only had an InTouch freeze twice.
As far as the lane keeping, you may want to read up on it. It doesn't work on some roads for me but that is usually because I am right at the base minimal required speed for it to work.
I think some of our issues are valid (can't argue that the InTouch and Navigation freezes are valid) but I also think some of our issues are due to lack of information/knowledge on how to get things to work properly, i.e., iPhone text messages being read aloud.
This forum is great to allow people to spread the word, good and bad, but I hate how quickly everything turns negative and so extreme. Unless you are JR69, who says that he has had over 14 lockups or those like Aggie who experience a 2-3 hour delay in Navigation, the couple or few times we've experienced freezes aren't the end of the world. Frustrating? Sure. Inconvenient? Absolutely! But the end of the world? Ummm not quite. The fact that there is so much Q50 InTouch bashing on the forum that members have now waffled their decision while others have actually purchased other brands is a bit of a shame. It's a great car! Let's not forget that!! Even those who have experienced the freezes still admit the car is great otherwise.
InTouch is brand new! Infiniti really took a big leap with this car (revamping the body of the car as well as the complex technology) and I am sure they are more invested than any of us in getting the issues resolved quickly.
Frankly having a handful of issues with InTouch is a bit frustrating but I'd not say it's a huge disappointment. It takes seconds (in most cases) to reboot the InTouch system. Maybe we all need a big helping of patience.
Although I have yet to drive the car, I agree with your view point. Overall I think Infiniti did a great job with this car and REALLY took a leap of faith with InTouch. Once all the bugs are worked out I wouldn't be surprised if it is the industry standard.
But as far as all the issues being experienced, I think we should remember the good ole, much hated "deadline". This car had to be placed on the market by a certain time and, as we know, experienced several delays. InTouch was developed by a third party developer and we have to take that into consideration. I think its unfair for people to say they didn't properly test this car extensively enough before they put it on the market. That would be idiotic and I doubt was the case since this is their most important car.
As a web designer having dealt with a third party developer to develop something I can design but not build, I can tell you things do not always move smoothly and aren't completed on time. And then its me that has to face the client to figure out how to explain to them why it's taking so long to no avail because they simply don't know how it all works. Some people are understanding, some not so much. And this is just for a website. Now imagine the hold ups on developing a complete infotainment system for a car manufacturer.
My web designer gut feeling is that there were some hold ups on the development of InTouch that pushed its completion date past the original deadline Infiniti had set to get the car on the market by a certain time. That time passed and you have 3000+ pre-orders with some on the lots now because the developer said it will be ready by this date, but that day came and went... and the next one... and the next one. Now Infiniti has to place a car on the market with software that isn't 100% ready or bug tested.
This is why I think we should cut them some slack and have a little understanding as all these bugs are found and figured out. For Infiniti it is a loose loose situation... Keep delaying the launch until the system is completely ready, or release it as is and provide updates at the appropriate time. Either way they figured that they were going to have people walking away from the car, but I think the route they took (putting the car on the market and providing update) was the route they would loose the least amount of customers. But the fact is they're still loosing sales, but not as many if they kept delaying the car.
So... its just how you look at the situation.