InTouch Update - 2014 Infiniti Q50 Forum
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#1 (permalink) Old 12-27-2013, 11:31 AM
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Default InTouch Update

Okay, so i purchased my Q50S in August - a few weeks from them being made available. I only took it in for my first oil change yesterday, hasn't seen the dealer since. It did get "all the software updates" or so they say, I now have the XM features (stock price, weather, fuel prices, etc) - but it seems it removed my Pandora, Facebook, etc (even though they never worked) they aren't even there anymore.

The service tech made it sound as if, through a recent update (as of about "3 weeks ago") that all the apps work now. I'm guessing that isn't the case, since there are none installed, as well as no InTouch App in the Apple App store.

Is this another case of the Service Tech not knowing what they're talking about?

Ultimately, it's annoying that features aren't working that were part of the selling point of the car, I actually can't find myself using them and my existing iPod/iPhone/Spotify setup is likely vastly superior anyhow, I'd just like to "try" the features.
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#2 (permalink) Old 12-27-2013, 11:51 AM
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Quote:
Originally Posted by joeylake View Post
but it seems it removed my Pandora, Facebook, etc (even though they never worked) they aren't even there anymore.
The pandora, facebook apps are not released yet, so it isn't like yours got removed.

The late fall Intouch update which supposedly was to come out in Nov/Dec timeframe, hasnt been released yet. Per my recent inquiry with Infiniti Consumer Srvs, tentative timeline is late Jan.

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#3 (permalink) Old 12-27-2013, 12:12 PM
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I know they weren't working before, I didn't say they were. I simply added detail to the fact that the update removed the pre-installed apps that were there.
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#4 (permalink) Old 12-27-2013, 12:21 PM
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They're proably still there. If you go to Apps garage and reselect them and then place them on a page (forgot that path) they will show up. They just don't work as they mention something about not being able to find the Infiniti Intouch app on your phone.

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#5 (permalink) Old 12-27-2013, 12:33 PM
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No, that's my point, the are not there at all. I get that the App isn't available on the phone I'm just stating an observation that it was weird they are just gone.

The only apps are the "built-in" ones (Performance monitor, Clock etc).
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#6 (permalink) Old 12-27-2013, 12:44 PM
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same for me

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#7 (permalink) Old 12-27-2013, 12:44 PM
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What you said in your first post is correct. They were there when you bought your car in August. They just didn’t work at that time. With one of the updates, (not sure which one, because I’ve only had the most recent one like yourself) those apps were removed from the car. From what others on this forum have said after talking to Infiniti, is that they will come back on a future update. So right now, you’re in the same boat as everyone else. Waiting…
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#8 (permalink) Old 12-27-2013, 12:57 PM
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Yep - and again, I'm merely posting as another observational anecdote, and to see if anyone else noticed the same thing. I am fine waiting.
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#9 (permalink) Old 12-28-2013, 11:37 AM
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That's weird. I've not seen any cars that had Pandora and/or FB icons, let alone actual apps. If what you're saying is true, you must have gotten an unusual build that we never saw at our dealership.

Either way, you didn't really "lose" any functionality, just icons, right? They'll be back when Infiniti finally gets us the "fall" update that we're all waiting for.
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I'm a salesperson at an Infiniti Dealer in the Bay Area. Since many interweb jockeys think all salesmen are untruthful scum, certain users here suggested I put in a signature so you can completely disregard everything I say. YMMV.

You can PM or Email Me if you are around Northern California and want help with your Infiniti purchase decision.

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#10 (permalink) Old 12-28-2013, 01:44 PM
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My Intouch October update v1.9 (or v2.3.7.0646) got both Facebook and Google Search app.


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