Newest InTouch update from the dealer - Infiniti Q50 Forum
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post #1 of 26 (permalink) Old 03-28-2014, 09:07 PM Thread Starter
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Default Newest InTouch update from the dealer

Took my 200 mile Q50 to the dealer as my back up lines don't work, no apps on InTouch (salesman said they were 100% functional during purchase) and the seatbelt chime goes off frequently.

After acting like he (Service Manager) had never heard of these issues before, he said that I would have to "prove" the error before they would research the issue.

The Service Manager at my local dealer did not seem to really care, said that the lines may take up to "70 seconds" to come on even though after numerous demonstrations that mine didn't work even after waiting several minutes said, "What do you want me to do about it if they don't work?"


APPS:

I was given a photocopy of the Infiniti tech department "TechTalk" update. Here is what is says on apps:

"Although smart phone app integration in not yet currently available, Infiniti InTouch was designed to be flexible and upgradeable. Coming soon, Infiniti will be providing many new exciting features as Infiniti continues to enhance it's vehicles and their capabilities.

The first of these upgrades is a software reprogram which will add smart phone app calendar connectivity, SiriusXM Travel Link, Interactive Quick Guide, and system performance enhancements are currently expected to be included in the upgrade.

Without this upgrade, the Infiniti InTouch system will continue to function, but the customer will not have access to some of the new features. The Infiniti InTouch Premium app package will be available by subscription later this model year. The apps in this package will provide information for services such as restaurant reservations, traffic, sports news and weather."

The dealer did not have any ETA of when this upgrade was going to be released other than "later this fall" and did not have any pricing available for the Premium app subscription.

Short story:

No fix or plan for back up lines
InTouch will be upgraded in the fall for a premium subscription fee

I will scan and upload the photocopies I was given on Monday.

YMMV
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post #2 of 26 (permalink) Old 03-28-2014, 09:32 PM
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It looks like we have many new members joining in and being pissed off with Infiniti and dealers approach to InTouch problems. So if they're waiting for this to go away they are wrong. One thing is to have an issue with something but it looks like they really don't give a crap about trying to make it right.

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post #3 of 26 (permalink) Old 03-28-2014, 09:46 PM
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There was a guy on here that lemon law'd his car back because of the lack of backup lines - arbitrator decided in his favor that it was a safety issue and not compliant with what was purchased.
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post #4 of 26 (permalink) Old 04-01-2014, 12:17 PM
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If you wait long enough, a bunch of people will jump on this thread and tell you how ridiculous you are for wanting a car that works as advertised. Thats a bonus.
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post #5 of 26 (permalink) Old 04-01-2014, 01:51 PM
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Quote:
Originally Posted by TomP View Post
If you wait long enough, a bunch of people will jump on this thread and tell you how ridiculous you are for wanting a car that works as advertised. Thats a bonus.
wait..... wait for it..... wait......

That's pretty much what I was so affraid that Infiniti would do. They screw you over for taking a risk on the first year model. They are also charging the apps now? I thought the agreement with first year model is the first 4 years are free and now they are changing it? Oh boy... I was loyal to Infiniti because they won't go this direction. I know they are trying to build their brand and get more loyal customers. I guess I am wrong now.

Last edited by toinfiniti; 04-01-2014 at 01:57 PM.
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post #6 of 26 (permalink) Old 04-01-2014, 01:57 PM
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Why don't you wait and see about the fee's.
Most do charge because it gets rid of things like commercials for Pandora.
It's not free to do that.
So it seems silly your getting upset about it.

But on the other hand, some have decided to drop fee's (see below).
As far as I know this does not include Lexus which does have a fee.

Toyota’s original plan had been to provide Entune apps free for the first three years and then hit motivated customers with a $5/month subscription or TBD annual fee. However, for presumably competitive reasons, Toyota has just decided to waive any further payments. Via the email blast:




Quote:
Originally Posted by toinfiniti
wait..... wait for it..... wait......

*shakes fist at toInfiniti* idiot.
.
.
.
I'm kidding.

Last edited by andrew; 04-01-2014 at 02:03 PM.
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post #7 of 26 (permalink) Old 04-01-2014, 02:04 PM
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I am not upset yet because it is not the end of the world but I am just surprised of how Infiniti as company handles this!
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post #8 of 26 (permalink) Old 04-02-2014, 02:48 PM
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The dealer did not have any ETA of when this upgrade was going to be released other than "later this fall"

This was LAST fall and we are still waiting.

And Trogdor, I hope you will grade your new car dealer experience accordingly when it comes time for the survey to finally arrive.
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post #9 of 26 (permalink) Old 04-04-2014, 08:56 AM
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Does the grading actually mean anything? I've killed the dealer and parent in multiple surveys, lies, lies and more lies if all I get at a local and national level.
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post #10 of 26 (permalink) Old 04-05-2014, 11:11 AM Thread Starter
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I am not sure about the survey impact. My car is back in the shop today, (owned it two weeks now) for predictive line issues, no apps and the seatbelt warning chime sometimes won't turn off even when driving.

The dealer asked if I had completed my survey and when I said no, I was waiting to see how they handled my cars issues, they seemed very nervous and said they would appreciate it if I waited until my issues were resolved before I completed it with anything other than "10's".

The Service Manager again stated that the apps have never worked and that they won't until the fall when the Premium App package is released. I explained that the apps were a large part of the sales pitch and demonstration and I was told they worked up front. He just stammered and said that he can't speak for what I was told during the purchase.

Last edited by trogdor; 04-05-2014 at 11:18 AM.
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