A Few Issues... - Infiniti Q50 Forum
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post #1 of 40 (permalink) Old 08-17-2019, 06:02 PM Thread Starter
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Default A Few Issues...

Just brought home a slightly used 2019 Fully Loaded RS and I have the following questions:

1. All of the vehicle safety systems are turned on (I have the ProActive package) and when we start the car, the car icon in the upper left of the screen to the left of the speedo has everything grayed out. If I hit the steering wheel button safety systems icon they all turn GREEN. Why does it not start with GREEN when the vehicle is turned on? What am I missing? All of the systems are turned on in the touchscreen settings too.

2. The SOS Telematics button does not illuminate and pressing it does nothing. Contacted the dealer and they said it may need a new Telematics unit

Taking it in next Friday as I'll be traveling all week on business but interested in everyone's thoughts on the safety suite issue and if anyone has had issues with the SOS button. Vehicle was a CPO with only 811 miles and was owned by Infiniti and driven by an Executive in CA for 2 months before turning it in.

Thank you!

Last edited by securityguy; 08-17-2019 at 06:12 PM.
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post #2 of 40 (permalink) Old 08-17-2019, 07:07 PM
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1) That is standard for the car. You do have to press the steering wheel button each time. You'll get used to doing it - no problem.


2) I'll let someone else answer that, as I've never used it.

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post #3 of 40 (permalink) Old 08-17-2019, 07:09 PM Thread Starter
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1) That is standard for the car. You do have to press the steering wheel button each time. You'll get used to doing it - no problem.


2) I'll let someone else answer that, as I've never used it.
Thanks @selzini ...why would they not default it to ON every time you start the car? Maybe I am missing something...

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post #4 of 40 (permalink) Old 08-17-2019, 08:47 PM
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Thanks @selzini ...why would they not default it to ON every time you start the car? Maybe I am missing something...
The safety systems are off when the car is started so that you know when they are activated because you've deliberately turned them on. It seems counter-intuitive but that's how Infiniti and other car manufacturers do it from what I've seen. Same goes for your drive mode switch. The car will always start up in standard mode regardless of what you set it to before it was turned off. It is an EPA requirement that the car start up in the mode it was tested in when the EPA city and highway mpg ratings were determined.

As far as your SOS phone capability, did you activate your Infiniti InTouch Services account yet? I think that needs to be done before you can use that feature.

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post #5 of 40 (permalink) Old 08-17-2019, 09:07 PM Thread Starter
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Thanks @Avedis53 ...interesting in that my 2 Subaru's, my 2019 Acura RDX and my 2019 Ram Limited all come on automatically so not used to hitting a button to turn them on but I guess it is what it is so thank you all for confirming.

As far as the SOS, the lights on the button do not even illuminate. I tried to activate my account but my account is still under Infiniti Corporate as this car was in their Corporate Fleet so they have to change ownership and said that would be done on Monday. However, she stated the button should still light up so she thinks I have an issue with my Telematics Controller...brand new car and already an issue with electronics Maybe just a fuse? I'll let the dealer figure it out on Friday when I get back from Denver.

As a side note, does anyone know how I can respond to a text message after I read it? Says in the book I should get the option to reply and send but I don't get that screen. Learning as much as I can as fast as I can but finding inconsistencies in what the book says and what the car will do.

Thanks again guys!

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post #6 of 40 (permalink) Old 08-18-2019, 10:49 AM
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Thanks @selzini ...why would they not default it to ON every time you start the car? Maybe I am missing something...
Because you don't want to constantly fight that lane departure prevention by default. No thanks. I only activate it when appropriate. I'll toggle it on and off on the freeways as needed. Your forward braking assist (FBA) is still active.
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post #7 of 40 (permalink) Old 08-18-2019, 10:54 AM
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...As a side note, does anyone know how I can respond to a text message after I read it? Says in the book I should get the option to reply and send but I don't get that screen. Learning as much as I can as fast as I can but finding inconsistencies in what the book says and what the car will do.

Thanks again guys!
Do you have an iPhone? That feature is not supported by Apple. I support thier stance. Just drive. Or do what my son does. Sets up an auto reply when he is driving. Something like "I'll get back to you..."
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post #8 of 40 (permalink) Old 08-18-2019, 11:11 AM
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Do you have an iPhone? That feature is not supported by Apple. I support thier stance. Just drive. Or do what my son does. Sets up an auto reply when he is driving. Something like "I'll get back to you..."
Mine says: Pi$$ off, I don't want to interact with you regardless of what you are offering me.
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post #9 of 40 (permalink) Old 08-18-2019, 12:52 PM
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Do you have an iPhone? That feature is not supported by Apple. I support thier stance. Just drive. Or do what my son does. Sets up an auto reply when he is driving. Something like "I'll get back to you..."
That's my understanding also. Apple does not allow third party apps to send SMS/iMessage texts.

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post #10 of 40 (permalink) Old 08-18-2019, 01:34 PM Thread Starter
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Do you have an iPhone? That feature is not supported by Apple. I support thier stance. Just drive. Or do what my son does. Sets up an auto reply when he is driving. Something like "I'll get back to you..."
I do and that's what I figured it must be but couldn't hurt to check. Thanks!

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