2014 Q50 Hybrid Needs Clutch Disc Replacement - Infiniti Q50 Forum
User Tag List

 24Likes
Reply
 
LinkBack Thread Tools Search this Thread
post #1 of 29 (permalink) Old 08-13-2019, 01:11 PM Thread Starter
Junior Member
 
Join Date: Aug 2019
Posts: 1
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
 
Exclamation 2014 Q50 Hybrid Needs Clutch Disc Replacement

Hi guys, this is my first time ever posting here. Just looking for general feedback/advice. Maybe you have experienced similar issues. I'm sorry for the long story, but more details are better than less. Please don't misconstrue my thread to be bashing of Infiniti, i LOVE my Q50, i'm devastated this has happened and I honestly don't know what else to do. I can't afford the $6k repair and this is my daily driver to get me to work and take my kids around, etc.

My 2014, Infiniti Q50 Hybrid Sport was purchased from Orange Coast Infiniti on or around March 28, 2017. At the time of purchases, the vehicle had 40,585 on the odometer reading. The VSC is valid for 36 months of 48,000 miles, whichever comes first. The vehicle has warranty remaining until 03/2020, or 88,585 miles. The vehicle currently has an odometer reading of approximately 74,000 miles. The vehicle was experiencing mechanical breakdown on or about 07/30/2019, so I took the vehicle to Orange Coast Infiniti in Westminster, CA, where the vehicle was purchased. I informed the Service Advisor, Eduardo that the preceding morning, approximately 2 hours prior to bringing in the vehicle, the dashboard lit up and the following error message came onto the dashboard, “Chassis Control System Error” – See Owner’s Manual, the same error message that came onto the dashboard two years prior in July of 2017. At that time, when the error light came on, the vehicle was undriveable. It was experiencing loss of movement and the gears would not shift. We turned around and drove it home to have it towed to Orange Coast Infiniti. The dealer diagnosed the vehicle and said it had a bad sensor and simply replaced the sensor. Although it sounded strange to me that a sensor could cause the vehicle to become undriveable and cause the car to not shift gears, I trusted the dealer was acting competently and assumed possession of my vehicle again. This time around, nearly two years later, the error message went away as I was taking the vehicle to the dealer on 07/31/19. I informed Eduardo and sent him a picture of the error message I’d taken before the light went away. I informed him it was the same error message and gave him the info surrounding the former repair. It took OC Infiniti about a week and a half to diagnose the vehicle, according to Eduardo, the technicians were having difficulty doing so. He informed me Friday, August 2, 2019, that an Infiniti Engineer would need to come down and assist in diagnosing the vehicle. The vehicle has been diagnosed by an Infiniti Engineer and they have determined that the "clutch" in the transmission needs replacement. The vehicle is a 2014 Infiniti Q50 Hybrid Sport with a 7-speed automatic transmission, as classified in the Infiniti Owners Manual. The "clutch disk" as stated by the dealer is now not covered under warranty, although the dealer confirmed in writing that it would be, because according to the Vehicle Service Contract, Extended Warranty coverage, "clutch disk (Manual transmission)", is NOT covered. However, the governing language here is that the vehicle is NOT a manual transmission vehicle, so the exclusion to what is covered DOES NOT apply here. On 08/09/2019, upon speaking with a Service Advisor, he forwarded me to an Infiniti Technician who attempted to explain to me that the vehicle technically has both types of transmission, manual and automatic. To which I firmly disagree. It is classified as a 7-speed automatic, according to Infiniti's OWN manuals, and a manual transmission was NOT offered in any 2014 Q50 lineups for that manufacturers year. For this very reason, the contract language is clear, the clutch disk for automatic transmissions IS covered, but NOT for manual transmissions, to which my vehicle is not. Further, on 08/12/2019 at approximately 4:30 p.m., I spoke with Ray Picazo, Service Manager to receive an update on the status of my warranty claim reconsideration. He explained that NESNA would not be reconsidering their determination to decline my claim. He further said that he reached out to Infiniti Corporate and they offered to cover the parts but not the labor. The dealership, Orange Coast Infiniti has not offered to do anything. Ray further explained that had the vehicle been under factory warranty, the part would be covered. So if it is covered under factory warranty, how is it an excluded item under the VSC? The same exclusions carry-over from factory warranty to the VSC which further contradicts the denial of my claim. On 08/13/2019, I contacted Infiniti Consumer Affairs and was advised that they can not override the decision of NESNA, but may offer financial assistance in getting the vehicle repairs completed. The advisor contacted OC Infiniti. I was informed by another agent at Infiniti Consumer Affairs that the dealership offer would be the best offer and to instead contact the Better Business Bureau, Automotive Decision at 800-955-5100 before taking legal action to avoid further costs.
priscilla marie is offline  
Sponsored Links
Advertisement
 
post #2 of 29 (permalink) Old 08-13-2019, 03:29 PM
Q50 Addict
 
BigHeadClan's Avatar
 
Join Date: Mar 2017
Location: Cal, AB
Posts: 3,377
Mentioned: 16 Post(s)
Tagged: 0 Thread(s)
Quoted: 1375 Post(s)
 
Garage
Default

Quote:
Originally Posted by priscilla marie View Post
Hi guys, this is my first time ever posting here. Just looking for general feedback/advice. Maybe you have experienced similar issues. I'm sorry for the long story, but more details are better than less. Please don't misconstrue my thread to be bashing of Infiniti, i LOVE my Q50, i'm devastated this has happened and I honestly don't know what else to do. I can't afford the $6k repair and this is my daily driver to get me to work and take my kids around, etc.

My 2014, Infiniti Q50 Hybrid Sport was purchased from Orange Coast Infiniti on or around March 28, 2017. At the time of purchases, the vehicle had 40,585 on the odometer reading. The VSC is valid for 36 months of 48,000 miles, whichever comes first. The vehicle has warranty remaining until 03/2020, or 88,585 miles. The vehicle currently has an odometer reading of approximately 74,000 miles. The vehicle was experiencing mechanical breakdown on or about 07/30/2019, so I took the vehicle to Orange Coast Infiniti in Westminster, CA, where the vehicle was purchased. I informed the Service Advisor, Eduardo that the preceding morning, approximately 2 hours prior to bringing in the vehicle, the dashboard lit up and the following error message came onto the dashboard, “Chassis Control System Error” – See Owner’s Manual, the same error message that came onto the dashboard two years prior in July of 2017. At that time, when the error light came on, the vehicle was undriveable. It was experiencing loss of movement and the gears would not shift. We turned around and drove it home to have it towed to Orange Coast Infiniti. The dealer diagnosed the vehicle and said it had a bad sensor and simply replaced the sensor. Although it sounded strange to me that a sensor could cause the vehicle to become undriveable and cause the car to not shift gears, I trusted the dealer was acting competently and assumed possession of my vehicle again. This time around, nearly two years later, the error message went away as I was taking the vehicle to the dealer on 07/31/19. I informed Eduardo and sent him a picture of the error message I’d taken before the light went away. I informed him it was the same error message and gave him the info surrounding the former repair. It took OC Infiniti about a week and a half to diagnose the vehicle, according to Eduardo, the technicians were having difficulty doing so. He informed me Friday, August 2, 2019, that an Infiniti Engineer would need to come down and assist in diagnosing the vehicle. The vehicle has been diagnosed by an Infiniti Engineer and they have determined that the "clutch" in the transmission needs replacement. The vehicle is a 2014 Infiniti Q50 Hybrid Sport with a 7-speed automatic transmission, as classified in the Infiniti Owners Manual. The "clutch disk" as stated by the dealer is now not covered under warranty, although the dealer confirmed in writing that it would be, because according to the Vehicle Service Contract, Extended Warranty coverage, "clutch disk (Manual transmission)", is NOT covered. However, the governing language here is that the vehicle is NOT a manual transmission vehicle, so the exclusion to what is covered DOES NOT apply here. On 08/09/2019, upon speaking with a Service Advisor, he forwarded me to an Infiniti Technician who attempted to explain to me that the vehicle technically has both types of transmission, manual and automatic. To which I firmly disagree. It is classified as a 7-speed automatic, according to Infiniti's OWN manuals, and a manual transmission was NOT offered in any 2014 Q50 lineups for that manufacturers year. For this very reason, the contract language is clear, the clutch disk for automatic transmissions IS covered, but NOT for manual transmissions, to which my vehicle is not. Further, on 08/12/2019 at approximately 4:30 p.m., I spoke with Ray Picazo, Service Manager to receive an update on the status of my warranty claim reconsideration. He explained that NESNA would not be reconsidering their determination to decline my claim. He further said that he reached out to Infiniti Corporate and they offered to cover the parts but not the labor. The dealership, Orange Coast Infiniti has not offered to do anything. Ray further explained that had the vehicle been under factory warranty, the part would be covered. So if it is covered under factory warranty, how is it an excluded item under the VSC? The same exclusions carry-over from factory warranty to the VSC which further contradicts the denial of my claim. On 08/13/2019, I contacted Infiniti Consumer Affairs and was advised that they can not override the decision of NESNA, but may offer financial assistance in getting the vehicle repairs completed. The advisor contacted OC Infiniti. I was informed by another agent at Infiniti Consumer Affairs that the dealership offer would be the best offer and to instead contact the Better Business Bureau, Automotive Decision at 800-955-5100 before taking legal action to avoid further costs.
So technically the transmission included in the Q50 Hybrid is actually a dual-clutch transmission (it has 2 clutches), however both are automatically controlled. One is for typical operation and the other is to engage/disengage the engine so it can coast in low-load scenarios.

As far as I'm aware in no documentation for any model of the Q50's in which the transmission ever refereed too it as a manual and nearly every piece of warranty documentation I've ever seen from Infiniti
regarding the transmission cover all trims under the power-train Section regardless if manual or automatic. Perhaps @Avedis53 can chime in here as he has spent far more time in the service manual
than any of us, granted the SM is also poorly translate guidelines rather than a formal piece of documentation....

Still the fact Infiniti Corporate is willing to cover the parts under warranty means that they acknowledge the issue but likely went over their budgeted time to diagnose/repair the issue.
Typically the dealership needs to eat that cost as it's their responsibility that repairs take place in a reasonable time, to me it sounds like the dealership is trying to get out of the bill.

100% contact the BBBA for advice and maybe reach out to your lawyer if you have one and have him prepare a letter of intent. More often than not this will get dealerships to
resolve the issue rather then have to deal with legal fees.
DeeCee likes this.

2009 G37 X - Blue Slate - Michelin X-Ice 3/ Michelin AS/3+ Location: The Great White North

Planned Mods: Takeda Stage II Intakes, Borla Catback Exhaust,
G-Stop SS brake lines, Megan Racing Upper Strut-Tower.

“Passion rules reason, for better or for worse.” - Terry Goodkind

Last edited by BigHeadClan; 08-13-2019 at 03:33 PM.
BigHeadClan is online now  
post #3 of 29 (permalink) Old 08-13-2019, 03:56 PM
Senior Member
 
Poppyboy's Avatar
 
Join Date: Aug 2018
Location: Lincolnshire, IL
Posts: 156
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 60 Post(s)
 
Garage
Default

The Better Business Bureau is a useless org. Don’t waste your time. Go straight to a lawyer to first write a firm letter, but expect to go much further.
rpiotro and blazn420 like this.
Poppyboy is offline  
Sponsored Links
Advertisement
 
post #4 of 29 (permalink) Old 08-13-2019, 04:51 PM
Q50 Addict
 
BigHeadClan's Avatar
 
Join Date: Mar 2017
Location: Cal, AB
Posts: 3,377
Mentioned: 16 Post(s)
Tagged: 0 Thread(s)
Quoted: 1375 Post(s)
 
Garage
Default

Quote:
Originally Posted by Poppyboy View Post
The Better Business Bureau is a useless org. Don’t waste your time. Go straight to a lawyer to first write a firm letter, but expect to go much further.
It's pretty hit and miss admittedly, which is why I suggested a letter in addition to BBB as well. Sometimes dealerships are just filled with people looking to cheat
someone out of their money, it's for good reason I do all of my own car work now and don't have dealerships do my service. Hah

2009 G37 X - Blue Slate - Michelin X-Ice 3/ Michelin AS/3+ Location: The Great White North

Planned Mods: Takeda Stage II Intakes, Borla Catback Exhaust,
G-Stop SS brake lines, Megan Racing Upper Strut-Tower.

“Passion rules reason, for better or for worse.” - Terry Goodkind
BigHeadClan is online now  
post #5 of 29 (permalink) Old 08-13-2019, 05:18 PM
Junior Member
 
Join Date: Aug 2019
Posts: 2
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
 
Default

Thank you for your reply! Yes, i understand it is a dual-clutch transmission, but it's recognized as automatic transmission. I think the best remedy here is to have my lawyer draft the dealership a nice letter. From the research I gathered, this particular dealership aka Promenade Imports, LLC has been sued several times in Orange County, CA alone in the last five years for Breach of Contract/Warranty. I am hoping the letter resolves the issue, I just want my car back, fully repaired and operable. I feel like there was negligence there in 2017 from the first time this issue presented itself. Thank you for your feedback
CocoP is offline  
post #6 of 29 (permalink) Old 08-13-2019, 05:53 PM
Q50 Addict
 
BigHeadClan's Avatar
 
Join Date: Mar 2017
Location: Cal, AB
Posts: 3,377
Mentioned: 16 Post(s)
Tagged: 0 Thread(s)
Quoted: 1375 Post(s)
 
Garage
Default

Quote:
Originally Posted by CocoP View Post
Thank you for your reply! Yes, i understand it is a dual-clutch transmission, but it's recognized as automatic transmission. I think the best remedy here is to have my lawyer draft the dealership a nice letter. From the research I gathered, this particular dealership aka Promenade Imports, LLC has been sued several times in Orange County, CA alone in the last five years for Breach of Contract/Warranty. I am hoping the letter resolves the issue, I just want my car back, fully repaired and operable. I feel like there was negligence there in 2017 from the first time this issue presented itself. Thank you for your feedback

Not a problem, I also checked out some history on the dealership and the past year seems to have many complaints against the sales and upper management
in particular.

Let us know how they end up responding though!

2009 G37 X - Blue Slate - Michelin X-Ice 3/ Michelin AS/3+ Location: The Great White North

Planned Mods: Takeda Stage II Intakes, Borla Catback Exhaust,
G-Stop SS brake lines, Megan Racing Upper Strut-Tower.

“Passion rules reason, for better or for worse.” - Terry Goodkind
BigHeadClan is online now  
post #7 of 29 (permalink) Old 08-13-2019, 05:57 PM
Junior Member
 
Join Date: Aug 2019
Posts: 2
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
 
Default

I am expecting a phone call from the Service Director shortly, but i'm confident the outcome will remain the same. Needless to say, the dealership has lost my business and that of my friends/family for life. I am not going to just walk away, they need to make things right. I will find a way to hold them accountable. Thanks again!
blazn420 likes this.
CocoP is offline  
post #8 of 29 (permalink) Old 08-13-2019, 08:30 PM
mva
Master Member
 
Join Date: Nov 2015
Posts: 329
Mentioned: 2 Post(s)
Tagged: 0 Thread(s)
Quoted: 131 Post(s)
 
Default

The hybrid is an automatic transmission which does not have a torque converter. Where the torque converter normally lives in a normal transmission, there is an electric motor and a dry clutch. The dry clutch is there to engage and disengage the ICE from the transmission which is done via the ECU/TCU automatically. Its not like a manual transmission where the driver/operator has full control of the transmission.

In say this, the Q50 is a fully automatic transmission, regardless of how many clutches there are. Unless Infiniti states specifically that the dry clutch is wear item that needs to be periodically inspected, service and replace at xxx km/miles interval.
BigHeadClan likes this.
mva is offline  
post #9 of 29 (permalink) Old 08-13-2019, 09:45 PM
Q50 Addict
 
Avedis53's Avatar
 
Join Date: Sep 2017
Location: Newport, Oregon
Posts: 4,322
Mentioned: 49 Post(s)
Tagged: 0 Thread(s)
Quoted: 2004 Post(s)
 
Default

If the car is under warranty, then they should fix it with no cost to you.

The Infiniti limited warranty states that the powertrain warranty is 72 months or 70,000 miles, whichever comes first.

With regards to the transmission and transaxle, the warranty covers:

Case and all internal parts, torque converter, and converter housing, automatic transmission control module, transfer case and all internal parts, seals and gaskets, clutch cover and housing, A/T cooler and electronic transmission controls.

Seems fairly explanatory to me that your problem should be covered and the dealership is trying to rip you off. You'll most likely need to get your lawyer involved to convince them to do you right if they're stonewalling you like that.

2018 Q50 RS 400 AWD - Graphite Shadow - Sensory Package (Sport) - ProACTIVE Package - Continental DWS 06 A/S tires - BMS JB4 w/BT Rev.3 Connect Kit - FI CBE w/resonated X-pipe - Z1 Motorsports 2-Piece brake rotors - Infiniti Motorsports street pads - Stillen rear anti-sway bar - Mishimoto OCC - XPEL Ultimate Protective Paint Film - Color-matched rear spoiler - PrecisionLED light kit - Tuxmats - StrongArm trunk lifts - Escort 360c radar detector w/Blendmount & MirrorTap - Vantrue N2 Pro dashcam
Avedis53 is offline  
post #10 of 29 (permalink) Old 08-14-2019, 09:08 AM
Q50 Addict
 
rpiotro's Avatar
 
Join Date: Mar 2014
Location: SE Wisconsin
Posts: 2,386
Mentioned: 25 Post(s)
Tagged: 0 Thread(s)
Quoted: 939 Post(s)
 
Default

The hybrid has two clutches. A dry plate clutch attached to the flywheel that connects the ICE to the electric motor. Then a wet clutch inside of the transmission to connect the electric motor to the transmission which serves two purposes. One of which is to smooth shifting.

It is inaccurate to call it a "dual clutch" transmission as the two clutches are quite different and serve separate purposes. It is not at all similar to what we know as a DCT automated manual.

BTW, which of the two clutches went bad?

Chestnut Bronze/Wheat 2014 Q50 Hybrid AWD with tech package.

"Well, are you talkin' about what it is you know or just repeating what it was you heard?"
Grace Slick

"The whole aim of practical politics is to keep the populace alarmed (and hence clamorous to be led to safety) by menacing it with an endless series of hobgoblins, all of them imaginary."
H. L. Mencken
rpiotro is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Infiniti Q50 Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools Search this Thread
Show Printable Version Show Printable Version
Email this Page Email this Page
Search this Thread:

Advanced Search



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome