I feel for you guys. I look over the posts from time to time and Intouch is always a sore point. I knew it would be beta coming from the factory but they've had quite some time to fix the major problems with it.
It's mostly Android-based, and an old version at that, so maybe the third-party vendor that skinned it has introduced the bugs and they're the ones to blame.
Regardless, I hope you guys get some good fixes soon. I look forward to seeing some happy posts about how Intouch has new app support, is more reliable now, etc.