Theres just NO WAY I would take that car back. Infiniti has dropped the BALL brother....DEMAND your money back and go elsewhere broSo just updating you all, i have a q50 with DAS that has been having issues since october...They have had my car at the dealership now since December 30th.
So "infinitie executive offices" called me last couple weeks and kept assuring me the next fix would work...blah blah blah...I told them i didn't trust them and that i have a preggo wife who i don't want driving the car because if this thing freezes up while driving it is dangerous...I was told by them "oh no the engineers assure us that won't happen, and only on start up"...i explained why after three months i didn't trust them...i kept getting the same assurance.
SO!!!!! They were going to deliver my car back to me yesterday around noon, and i got a call from service saying the porter who was driving my car got three miles out and the power steering got frozen and lost power WHILE DRIVING!!!!!
They took the car back so i am still in the loaner. . . and now executive offices ( who promised to check in with me on Thursday has now not returned two phone calls from me...surprise surprise?
I think that this is an unsafe care to drive so i don't know what to do...
VEry tempted to go to the Chicago Tribune and Chicago Sun Times with the story...maybe that will actually get infiniti's attention!
DAS Recall DOES NOT WORK
So just updating you all, i have a q50 with DAS that has been having issues since october...They have had my car at the dealership now since December 30th.
So "infinitie executive offices" called me last couple weeks and kept assuring me the next fix would work...blah blah blah...I told them i didn't trust them and that i have a preggo wife who i don't want driving the car because if this thing freezes up while driving it is dangerous...I was told by them "oh no the engineers assure us that won't happen, and only on start up"...i explained why after three months i didn't trust them...i kept getting the same assurance.
SO!!!!! They were going to deliver my car back to me yesterday around noon, and i got a call from service saying the porter who was driving my car got three miles out and the power steering got frozen and lost power WHILE DRIVING!!!!!
They took the car back so i am still in the loaner. . . and now executive offices ( who promised to check in with me on Thursday has now not returned two phone calls from me...surprise surprise?
I think that this is an unsafe care to drive so i don't know what to do...
VEry tempted to go to the Chicago Tribune and Chicago Sun Times with the story...maybe that will actually get infiniti's attention!
So "infinitie executive offices" called me last couple weeks and kept assuring me the next fix would work...blah blah blah...I told them i didn't trust them and that i have a preggo wife who i don't want driving the car because if this thing freezes up while driving it is dangerous...I was told by them "oh no the engineers assure us that won't happen, and only on start up"...i explained why after three months i didn't trust them...i kept getting the same assurance.
SO!!!!! They were going to deliver my car back to me yesterday around noon, and i got a call from service saying the porter who was driving my car got three miles out and the power steering got frozen and lost power WHILE DRIVING!!!!!
They took the car back so i am still in the loaner. . . and now executive offices ( who promised to check in with me on Thursday has now not returned two phone calls from me...surprise surprise?
I think that this is an unsafe care to drive so i don't know what to do...
VEry tempted to go to the Chicago Tribune and Chicago Sun Times with the story...maybe that will actually get infiniti's attention!
1 - 20 of 54 Posts
Theres just NO WAY I would take that car back. Infiniti has dropped the BALL brother....DEMAND your money back and go elsewhere bro
Concur with Chilibowl.. get them to buy your car back.
I think your jumping the gun though saying the recall didn't work.
How do you know the technicians didn't botch something or your car is just a lemon?
I think your jumping the gun though saying the recall didn't work.
How do you know the technicians didn't botch something or your car is just a lemon?
I think the word lemon has been tossed around so loosely lately...Concur with Chilibowl.. get them to buy your car back.
I think your jumping the gun though saying the recall didn't work.
How do you know the technicians didn't botch something or your car is just a lemon?
What exactly is a lemon? Can BRAND NEW cars just be deemed lemons at will?
Is it supposed to be just acceptable to deem a car a lemon and move on with life?
Nothing directly at you andrew, these are just generalized questions.
Infiniti has the capability of making solid vehicles....why has the quality control suffered so drastically?
Something tells me Nissan is in for a big round of trouble, far far worse than Toyota was once in
Get rid of the car. Call consumer affairs. I did and they have finally agreed to buy it back. The Q50 is a failure. I'm so thankful that I am finally out!So just updating you all, i have a q50 with DAS that has been having issues since october...They have had my car at the dealership now since December 30th.
So "infinitie executive offices" called me last couple weeks and kept assuring me the next fix would work...blah blah blah...I told them i didn't trust them and that i have a preggo wife who i don't want driving the car because if this thing freezes up while driving it is dangerous...I was told by them "oh no the engineers assure us that won't happen, and only on start up"...i explained why after three months i didn't trust them...i kept getting the same assurance.
SO!!!!! They were going to deliver my car back to me yesterday around noon, and i got a call from service saying the porter who was driving my car got three miles out and the power steering got frozen and lost power WHILE DRIVING!!!!!
They took the car back so i am still in the loaner. . . and now executive offices ( who promised to check in with me on Thursday has now not returned two phone calls from me...surprise surprise?
I think that this is an unsafe care to drive so i don't know what to do...
VEry tempted to go to the Chicago Tribune and Chicago Sun Times with the story...maybe that will actually get infiniti's attention!
Since his car has been in the shop 3 weeks in one shot, and he claims to have lost steering.
That seems like it would be pretty dam close or even qualify for CA lemon law.
I'm not a lawyer though, so I'm not going to claim to know for sure.
Quality control may be bad because they moved to more electronics.
Most of the problems I see on the forums here center around two new pieces.
1) InTouch
2) DAS
They will fix it I'm sure.
But it takes time to debug problems and make the needed adjustments.
The needed adjustments may be software fixes, tweaks to the manufacturing line, compononet adjustments, etc.
It's not something you can just fix in a few days.
That seems like it would be pretty dam close or even qualify for CA lemon law.
I'm not a lawyer though, so I'm not going to claim to know for sure.
Quality control may be bad because they moved to more electronics.
Most of the problems I see on the forums here center around two new pieces.
1) InTouch
2) DAS
They will fix it I'm sure.
But it takes time to debug problems and make the needed adjustments.
The needed adjustments may be software fixes, tweaks to the manufacturing line, compononet adjustments, etc.
It's not something you can just fix in a few days.
I think the word lemon has been tossed around so loosely lately...
What exactly is a lemon? Can BRAND NEW cars just be deemed lemons at will?
Is it supposed to be just acceptable to deem a car a lemon and move on with life?
Nothing directly at you andrew, these are just generalized questions.
Infiniti has the capability of making solid vehicles....why has the quality control suffered so drastically?
Something tells me Nissan is in for a big round of trouble, far far worse than Toyota was once in
General Lemon Law
This link will answer all of your questions about a lemon. I am sorry to hear that your guy's cars are having DAS issues, but this is not happening everywhere. I am located in the NW part of Washington and haven't seen one Q50 come in for the DAS issue. Maybe it is just the weather, maybe it is the production cycle, I don't know. If you are having continuing problems, call customer affairs and have them buy your car back and move on. I have many clients that are very happy with their Q50's and have zero issues. Hope everything gets figured out for you guys.
Contacting ICA (Infiniti Consumer Affairs) would be my next step (It was in my case). As Ive posted they offered a replacement car w/o much sweat and understand they own my car if It has issues after this "LAST" fix. IF you feel you're done, and I get that, demand your $$ back.
For Illinois (where I believe this customer is), a lemon is defined hereI think the word lemon has been tossed around so loosely lately...
What exactly is a lemon? Can BRAND NEW cars just be deemed lemons at will?
Is it supposed to be just acceptable to deem a car a lemon and move on with life?
Nothing directly at you andrew, these are just generalized questions.
Infiniti has the capability of making solid vehicles....why has the quality control suffered so drastically?
Something tells me Nissan is in for a big round of trouble, far far worse than Toyota was once in
Key points:
In order to be covered by the Illinois Lemon Law, a vehicle must:
have a nonconformity that both substantially impairs the use , market value or safety of the vehicle and is not repairable by the dealer or manufacturer in at least four attempts for the same repair, or
be out of service for a total of 30 or more business days.
He's been out of service for a month and had multiple attempts to fix the same problem - whether weekends count or not is debatable. I'd consider a lemon as defined by this state's law
I know everyone talks lemon law, but Im starting to wonder if lemon laws have been written to take into account the intangible of being afraid of your own new car.
So what if Infiniti didnt try 4 times to fix the steering.....1 time of the steering locking up on me while driving is worth 4 failed fixes, if you ask me! Thats not a lemon, its just downright unsafe. And even if it didnt lock up on you, the fact that the system can go from good to I can barely steer at any point is scary enough.
How does Infiniti expect you to even WANT to drive the car to them, and risk that it happens again? I know there would be no way in **** I would do it.
I really want them to fix it, because I really want to get into a Q50 with DAS (since it seems to be a great system if its working and safe). But right now I cant see it....plus we're in the northeast so we would be susceptible to cold weather DAS issues.
So what if Infiniti didnt try 4 times to fix the steering.....1 time of the steering locking up on me while driving is worth 4 failed fixes, if you ask me! Thats not a lemon, its just downright unsafe. And even if it didnt lock up on you, the fact that the system can go from good to I can barely steer at any point is scary enough.
How does Infiniti expect you to even WANT to drive the car to them, and risk that it happens again? I know there would be no way in **** I would do it.
I really want them to fix it, because I really want to get into a Q50 with DAS (since it seems to be a great system if its working and safe). But right now I cant see it....plus we're in the northeast so we would be susceptible to cold weather DAS issues.
By the way, how does one contact ICS?Contacting ICA (Infiniti Consumer Affairs) would be my next step (It was in my case). As Ive posted they offered a replacement car w/o much sweat and understand they own my car if It has issues after this "LAST" fix. IF you feel you're done, and I get that, demand your $$ back.
Phone number?
i did ask for my money back...i don't know what they will offer at this point? do they givey ou back what you paid for car including taxes or you lose out?
So sorry drdawg. Not good :-(SO!!!!! They were going to deliver my car back to me yesterday around noon, and i got a call from service saying the porter who was driving my car got three miles out and the power steering got frozen and lost power WHILE DRIVING!!!!!
LOL that's freaking hilaroius. if I were u, I would tell them to keep the car and demand a full refund. Maybe just subtract for the few months you actually drove the car.SO!!!!! They were going to deliver my car back to me yesterday around noon, and i got a call from service saying the porter who was driving my car got three miles out and the power steering got frozen and lost power WHILE DRIVING!!!!!
They took the car back so i am still in the loaner. . . and now executive offices ( who promised to check in with me on Thursday has now not returned two phone calls from me...surprise surprise?
I think that this is an unsafe care to drive so i don't know what to do...
Lemon law is pretty close to the same in most states. Ours for example:
Colorado's Lemon Law (a.k.a. Warranties Act) comes into play when a new car, truck, or van under warranty has some sort of recurring malfunction that hinders the vehicle's function and skews its value more than normal appreciation loss.
If, within a year's time, every valiant effort has been made to fix the defect (and it has to be the same defect) the buyer may be able to apply the Lemon Law. Colorado statute defines "a reasonable number of attempts" as four or a total of 30 days (not consecutive) in a shop within the year time frame.
Your vehicle manual will list the manufacturer representative to contact so you can begin the complaint process. It is extremely important that you document everything during this time period, especially the frequent visits to the service garage.
Colorado's Lemon Law (a.k.a. Warranties Act) comes into play when a new car, truck, or van under warranty has some sort of recurring malfunction that hinders the vehicle's function and skews its value more than normal appreciation loss.
If, within a year's time, every valiant effort has been made to fix the defect (and it has to be the same defect) the buyer may be able to apply the Lemon Law. Colorado statute defines "a reasonable number of attempts" as four or a total of 30 days (not consecutive) in a shop within the year time frame.
Your vehicle manual will list the manufacturer representative to contact so you can begin the complaint process. It is extremely important that you document everything during this time period, especially the frequent visits to the service garage.
800-662-6200By the way, how does one contact ICS?
Phone number?
I forget the option but the department you'd want is Infiniti Consumer Affairs
It doesnt matter.I know everyone talks lemon law, but Im starting to wonder if lemon laws have been written to take into account the intangible of being afraid of your own new car.
The Illinois lemon law is a law. Period. It doesnt matter if "you're afraid of your own car".
There's been multiple people on this forum that have said that they got ICA to buy back their car because of the problems they've had (DAS or not). I hardly believe you'll have to hire a lawyer and cite the Lemon Law, nor to I believe you'll have to call the Chicago Tribune or Sun-Times.
If you want them to buy it back, tell them that, and present your evidence. No need to get nuts and spout out lawyers or the press.
Nope. If being afraid to drive a car with no issues is enough for Lemon Law, thousands of people would be able to make stuff up and return a car for buyers remorse.I know everyone talks lemon law, but Im starting to wonder if lemon laws have been written to take into account the intangible of being afraid of your own new car.
I have no confidence in DAS at all, which is why I am very careful when driving on curvy roads.
Thats because you stepped in to much of the fear mongering b.s. VBX.Nope. If being afraid to drive a car with no issues is enough for Lemon Law, thousands of people would be able to make stuff up and return a car for buyers remorse.
I have no confidence in DAS at all, which is why I am very careful when driving on curvy roads.
DAS is great in curvy roads.
I guess soon we'll have a troll showing up saying they crashed their car on a curvy road due to a DAS failure.
Just watch.
Waiting for Infiniti to do a side by side comparison of DAS and non DAS on the track. Maybe a cone test also.
Wondering why they haven't done so?
Nissan did a side by side when they introduced the G35 coupe with rear active steering.
I think it's maybe because most of the car magazine already let Infinti know how DAS performs on such tests. Like CRAP. It's DAS (dumbazz steering) for a reason.
Wondering why they haven't done so?
Nissan did a side by side when they introduced the G35 coupe with rear active steering.
I think it's maybe because most of the car magazine already let Infinti know how DAS performs on such tests. Like CRAP. It's DAS (dumbazz steering) for a reason.
1 - 20 of 54 Posts
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