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Discussion Starter · #1 ·
So I'm sure this wont come as a surprise to anyone but I've been very disappointed with the two dealers I've been working with.

One of them - bought multiple Infiniti's from - never called me when I pre-ordered a Q. I called the sales manager twice with no return call. Ended up having to call the general manager to get the ball rolling. Haven't heard anything since. Only contact has been generic emails blasts or if I call to initiate and they know I am looking at another dealership but want me to buy there - obviously. You would think they would be a tad more attentive and at least call to say the cars are ready for a test drive so they don't lose the sale. I stopped by a few weeks ago and couldn't even see one due to the update issues. I was to,d they would call once test drives were available but received no such communication.

The other dealer hasn't made a single contact with me since I gave them the deposit. I was told I would be called when the Q's were available for a test drive and haven't gotten a single email, call or even a blast email.

I don't think I'm expecting too much - just a little bit of communication and respect for their buyers. I'm ready to throw down and lease today if they have a car with my specs. Or as soon as they get it or can trade for it.

I know they're probably busy working with buyers they can close today but I'm very disappointed with both of them. I'm in sales and if an had people lined up to buy a car from me, I would spend at least 10 minutes a week shooting personal emails out to them. The numbers show that July wasn't so busy for them so I'm thinking they had plenty of time.

I called the service department of the one dealer I would prefer to work with to make sure that if I bought the car from someone else they would still do valet pick-up/drop off service with a loaner if I didn't buy from their dealership. I was told they would do that for me as I always take my cars back to them for oil changes, service, etc. I'm too busy to drive 45 minutes to wait or to grab a loaner and its one of the reasons I am willing to pay more for a luxury car.

So I'm going to test drive my first Q today (hopefully) at one of the dealerships and we'll see what happens. I know I worked out a bit of a deal on the lease I've discussed with them already but nothing was finalized i.e. loyalty cash was not available when I first went over numbers with them and residuals and MF were not official at that time. I guess they'll need to sharpen their pencils if they want to re-earn my business otherwise my options for purchasing just expanded greatly.

It's a shame but what can you do.

Sorry for the rant/vent but so far this experience has been a dud compared to my previous Infiniti purchases and the respect has to be mutual. Gearing myself up for battle now instead of a leisurely purchase experience. I hate that because now I am less concerned about the dealer profit on a new release than I was a few weeks ago due to the fact that they appear less concerned about my buying experience. I like to make the negotiations a win-win but so far I'm not getting the feeling they give two gerbils so I guess that means I have to take the same approach.

Wish me luck. I'll keep everyone posted . . .if y'all care :)
 

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So I'm sure this wont come as a surprise to anyone but I've been very disappointed with the two dealers I've been working with.

One of them - bought multiple Infiniti's from - never called me when I pre-ordered a Q. I called the sales manager twice with no return call. Ended up having to call the general manager to get the ball rolling. Haven't heard anything since. Only contact has been generic emails blasts or if I call to initiate. N they know I am looking at another dealership but want me to buy there - obviously. You would think they would be a tad more attentive and at least call to say the cars are ready for a test drive so they don't lose the sale. I stopped by a few weeks ago and couldn't even see one due to the update issues.

The other dealer hasn't made a single contact with me since I gave them the deposit. I was told I would be called when the Q's were available for a test drive and haven't gotten a single email, call or even a blast email.

I don't think I'm expecting too much - just a little bit of communication and respect for their buyers. I'm ready to throw down and lease today if they have a car with my specs. Or as soon as they get it or can trade for it.

I know they're probably busy working with buyers they can close today but I'm very disappointed with both of them.

I called the service department of the one dealer I would prefer to work with to make sure that if I bought the car from someone else they would still do valet pick-up/drop off service with a loaner if I didn't buy from their dealership and was told they would do that for me as I always take my cars back to them for oil changes, service, etc. I'm too busy to drive 45 minutes to wait or to grab a loaner. They said they would.

So I'm going to test drive my first Q today (hopefully) at one of the dealerships and we'll see what happens. I know I'm getting a bit of a deal on the lease I've discussed with them already but nothing was finalized i.e. loyalty cash was not available when I first went over numbers with them and residuals and MF were not official at that time. I guess they'll need to sharpen their pencils if they want to re-earn my business.

It's a shame but what can you do.

Sorry for the rant/vent but so far this experience has been a dud compared to my previous Infiniti purchases and the respect has to be mutual. Gearing myself up for battle now instead of a leisurely purchase experience. I hate that because now I am less concerned about the dealer profit than I was a few weeks ago due to the fax that they appear less concerned about my buying experience.

I support your comments and concerns 100%. I'm having the same experience and then some, with a preorder that is MIA. Feel free to search for my comments in other threads. I've now taken up my concerns with Infiniti corporate. I'm expecting a second call from them early next week. Hopefully they'll earn the trust that they've lost over the last few months.
 

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Discussion Starter · #3 ·
I support your comments and concerns 100%. I'm having the same experience and then some, with a preorder that is MIA. Feel free to search for my comments in other threads. I've now taken up my concerns with Infiniti corporate. I'm expecting a second call from them early next week. Hopefully they'll earn the trust that they've lost over the last few months.
Oh, I've been following your saga my friend!! Good on ya for calling corporate to get involved. I'm not at that point yet as I was expecting a mid-August delivery from one of the dealers.

They really need to get back to basics with their dealerships if Infiniti hopes to move into the same stratosphere of Lexus from a customer service standpoint. I know there are good dealers and salespeople, and I thought I was working with one, but there should be some simple, minimum standards that should be implemented company wide for things like pre-sale and post-sale communication.

Good luck and I will be watching you posts to see what happens!
 

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It's a shame about your run-around. Service is everything to me, and I guess I've been lucky through the years with the Infiniti experiences(you don't want to hear the words I'd use to describe dealers for Toyota, Chrysler, etc.). And I feel very fortunate to that I'm being taken care of very well here in Chattanooga. Good luck, and maybe when they see money in your hand, they will whistle a different tune.
 

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Discussion Starter · #8 ·
At one of the dealerships now. Being told car will be here Friday but I'm not so optimistic. No one here to run numbers (on a Saturday?!?! Really?!?! :eek:

Anyway - looking at some options and thinking about things. At least I know they are going to put the loyalty on top of my previous numbers so that's a start.
 

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Coulter Infiniti Mesa AZ

Pre-ordered on the day they debuted the car

There have been ZERO pro-active calls; every bit of information has to be extracted like a wisdom tooth.

Can't even recall the number of times I have been told "update on Tuesday; will call you as soon as I know" only to have call myself days later.

Also can't count the number of times I have been told that so and so is out of the office and he is the only one that can get the status.

Last word was my car was at the port in CA and had the update applied and would be at least a week or more away. When I asked why it would take a week or more to move a car from CA to AZ the salesman had no idea.

if I did not want this car so bad I would have bailed already and this will be the second car from this dealer.
 

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At one of the dealerships now. Being told car will be here Friday but I'm not so optimistic. No one here to run numbers (on a Saturday?!?! Really?!?! :eek:

Anyway - looking at some options and thinking about things. At least I know they are going to put the loyalty on top of my previous numbers so that's a start.
No one to run numbers on a Saturday? Really? Lol smh
 

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Just picked up my Q50. Sure it was 2 days later than what I was expecting but it is not fault of my dealer. I have had nothing but good service for 8 years of dealing with the Infiniti franchise in western chicago burbs.
I believe they have the latest softwAre loaded by the right people vs getting done earlier as some of you had but not in compliance with what I was being told were Infiniti "rules"
I would be hacked if not getting service for sure. I did discover I did know more reading this site than the people at the dealer knew... They were learning everyday but I am guessing any new technology product will be that way these days
I was so fortunate that my dealer ordered the exact car I would have built ( or should I say my wife would have) and it was sitting on showroom floor. They only had 12 cars too

Some times it is better to be lucky than whatever....
 

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Same odd treatment at my dealer today. I saw my sales guy outside sweating hard, asked to test drive a car, got pawned off to an obnoxious rookie and spent maybe, MAYBE 10 minutes driving before he insisted we rush back. Map was missing in action the whole drive because the storage card wasn't plugged in.

This dealer is starting to get on my nerves, I gotta be honest. LIke someone else said, every piece of info to move the deal forward has been me getting in touch with them. It's like these cars are so hot they quit trying to sell them. I'm pretty confused at this point.
 

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Discussion Starter · #13 ·
So I spent a marathon day at the two dealers today. One was definitely more knowledgeable about in-touch but I was still able to show him a few things ;)

My intention was not to get a bidding war between the two of them but after the lack of contact I felt that was the only way I could get a little control back into this situation and I'm trying to work out a nice deal, I will post if/when I finalize.

This was also my first drive in the Q and on both cars I have to say the heavy/quick setting for steering was not a winner for me. First of all, the ratio is so tight I nearly clipped a car going around a turn. REALLY tight!!

I also noticed a very conscious wobble or wave while I was driving. I believe that was the computer trying to trick me into thinking I was getting road feedback. Yuk! I recommended that the sales person take the car for a spin in sport mode to see what I was referring to and strongly recommended she not start other test drives on that specific stretch of road in sport mode.

Once I set the steering to standard/standard all was right with the world again and I loved the drive. Like many others have said - it's hard to explain but it just feels like a luxury version of the G. Still quick and responsive but much smoother in all areas.

It was odd to feel the chassis take a bump but not really feel it in the steering wheel. Easy to fetuses to though. (Darn auto correct!! I'm not fixing this one since Afrosheen is having so much fun with it but I meant to say 'easy to get used to though' :). )

Low res cameras for around view and backup monitors really show on the hi res upper display. I also did get some noticeable sun washout when in around view - whichever is when you need it most.

Sound system seemed adequate but didn't test anything hi fidelity - only satellite and I've always lamented the poor, compressed sound quality of Sirius/XM so I'll need to hook up my iPhone later to really test her out.

So good enough drives for me to feel comfortable going with the Q. Now it's a matter of finding the right deal and the right car.
 

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So I spent a marathon day at the two dealers today. One was definitely more knowledgeable about in-touch but I was still able to show him a few things ;)

My intention was not to get a bidding war between the two of them but after the lack of contact I felt that was the only way I could get a little control back into this situation and I'm trying to work out a nice deal, I will post if/when I finalize.

This was also my first drive in the Q and on both cars I have to say the heavy/quick setting for steering was not a winner for me. First of all, the ratio is so tight I nearly clipped a car going around a turn. REALLY tight!!

I also noticed a very conscious wobble or wave while I was driving. I believe that was the computer trying to trick me into thinking I was getting road feedback. Yuk! I recommended that the sales person take the car for a spin in sport mode to see what I was referring to and strongly recommended she not start other test drives on that specific stretch of road in sport mode.

Once I set the steering to standard/standard all was right with the world again and I loved the drive. Like many others have said - it's hard to explain but it just feels like a luxury version of the G. Still quick and responsive but much smoother in all areas.

It was odd to feel the chassis take a bump but not really feel it in the steering wheel. Easy to fetuses to though.

Low res cameras for around view and backup monitors really show on the hi res upper display. I also did get some office able sun washout when in around view - which is when you need it most.

Sound system seemed adequate but did it test anything hi fidelity - only satellite and I've always lamented the poor, compressed sound quality of Sirius/xm so I'll need to hook up my iPhone later to really test her out.

So good enough drives for me to feel comfortable going with the Q. Now it's a matter of finding the rig deal and the right car.
Agree with steering adjustments.. I do actually like the sport mode, but for short times.. it becomes tiresome for long stretches.. the ride and car itself feel like a combo of the G and the M to me.. if the G and M had a baby together, it would be the Q50 lol
 

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Discussion Starter · #17 ·
Jkay did you just say easy to fetuses? Lol.
I thought that was a phrase I wasn't getting. I can't figure out what it was supposed to be. I hope there wasn't someone giving birth in the backseat during his test drive.

Hahahaha!! Well, that'll teach me to do a better job proof reading my posts :)

I fixed most of the spelling and grammar mistakes but I left the fetus line in there - just for you guys!:D

I meant to say that it's easy to get used to - not sure how autocorrect turned that into fetuses. No babies in the car and no one giving birth!
 

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Sound system seemed adequate but didn't test anything hi fidelity - only satellite and I've always lamented the poor, compressed sound quality of Sirius/XM so I'll need to hook up my iPhone later to really test her out.

I (and you all) realize that I am on the low end of understanding and using the technology, but I can't believe that music from an iPod can test out the sound system and give better clarity, than just putting in a good CD. Of course, you want to find out what things will be like when you hook up(I'm talking about music here:D), but how about a review with an original source? I guess I should just go to the dealership with a CD of my own, and find out.
 

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Same odd treatment at my dealer today. I saw my sales guy outside sweating hard, asked to test drive a car, got pawned off to an obnoxious rookie and spent maybe, MAYBE 10 minutes driving before he insisted we rush back. Map was missing in action the whole drive because the storage card wasn't plugged in.

This dealer is starting to get on my nerves, I gotta be honest. LIke someone else said, every piece of info to move the deal forward has been me getting in touch with them. It's like these cars are so hot they quit trying to sell them. I'm pretty confused at this point.
I think we're getting the same cold shoulder treatment at Sewell. Everything was just grand before the cars arrived; constant communication & assurances. Now, it's as if every email response is short & flat; a lot of 'hopefuls' on when my build would arrive. I went in for an appraisal on my G two weeks ago to propose of them matching the offer I was given by Grubbs, but to the day I keep getting "we're still working on it." WTF. That's obviously total bullshit. I'm about thiiiis close to completely bailing & taking my business to Grubbs; especially if they deliver on their promise tomorrow to bring me a Q50 to test drive for 24 hours. I would like to give Sewell the upper hand since I've been working with them since the beginning, but at least Grubbs offered me a VERY fair price for my G (positive equity), and they're demonstrating effort to get a deal done. I've already contacted Infiniti corporate about my displeasures with this poor "launch" that I would come to expect from a value brand--not an aspiring luxury brand. I'm content that I was offered a 2-year free maintenance package from corp, but it's going to take a lot more from Sewell to earn my business at this point. I hate when car dealerships begin playing the Game of Bullshit. Game on.


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