[carz]

a few weeks ago I had the pleasure of doing business with Brian (Ex-InfinitiSalesGuy). I told him the Q50 I wanted, color, options and told him to get to work. We chatted about how far i was willing to travel, how much i was willing to pay etc etc.

In the midst of him searching for a Q50, my eye started wandering onto the BMW 3 series. They had some aggressive lease options for 2013. As Brian was negotiating with dealers for a Q50 on my behalf, i told him I may no longer be interested in a Q50 because I found a reasonably priced 3 series, loaded exactly the way I wanted and am about to jump on it now.

he responds to me asking what kind of 3 series I was looking for.......and within 24 hours was able to get me the SAME car for CHEAPER....i told him to grab it for me.

I had tried calling a few dealers on my own and still wasnt able to get as good of a deal as him

I totally give 3 thumbs up for Brian and his services. He really is a top notch guy and delivers to the best of his ability. Hes quick with his texts and was reachable at all hours of the day (even with the 3 hour time difference between us)

 

[SimpsonTide985]

So what are you getting? What was the deal and what kind of options/trim level did you decide?

 

[vices]

a few weeks ago I had the pleasure of doing business with Brian (Ex-InfinitiSalesGuy). I told him the Q50 I wanted, color, options and told him to get to work. We chatted about how far i was willing to travel, how much i was willing to pay etc etc.

In the midst of him searching for a Q50, my eye started wandering onto the BMW 3 series. They had some aggressive lease options for 2013. As Brian was negotiating with dealers for a Q50 on my behalf, i told him I may no longer be interested in a Q50 because I found a reasonably priced 3 series, loaded exactly the way I wanted and am about to jump on it now.

he responds to me asking what kind of 3 series I was looking for.......and within 24 hours was able to get me the SAME car for CHEAPER....i told him to grab it for me.

I had tried calling a few dealers on my own and still wasnt able to get as good of a deal as him

I totally give 3 thumbs up for Brian and his services. He really is a top notch guy and delivers to the best of his ability. Hes quick with his texts and was reachable at all hours of the day (even with the 3 hour time difference between us)

Do you mind sharing the details of your deal here?

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[carz]

I decided to jump to the BMW ship before he could get me any numbers....so unfortunately i dont have any numbers for the Q.

As for the BMW....i was able to get a 2013 328i X-drive....M-sport, estoril blue with black leather. Tech package, cold weather package, backup cam, parking sensors....$390 a month (36 month/10k miles) with 7 MSD's and (NYS) taxes and fees upfront (roughly $3000)

unfortunate part is the car broke down an hour after i got it.......its at the shop now waiting for a new transmission from BMW....being shipped in from germany because no one in the country has it.

 

[vices]

I decided to jump to the BMW ship before he could get me any numbers....so unfortunately i dont have any numbers for the Q.

As for the BMW....i was able to get a 2013 328i X-drive....M-sport, estoril blue with black leather. Tech package, cold weather package, backup cam, parking sensors....$390 a month (36 month/10k miles) with 7 MSD's and (NYS) taxes and fees upfront (roughly $3000)

unfortunate part is the car broke down an hour after i got it.......its at the shop now waiting for a new transmission from BMW....being shipped in from germany because no one in the country has it.

Does the tech package have nav?

Wtf, broke down already? Sorry to hear man. Any way you can just get a new one? Crazy to be driving a car thats supposwdly new but already having a replaced tranny.

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[carz]

Yes, tech package comes with: Nav, real time traffic, enhanced bluetooth, BMW Apps, heads up display and a few other goodies

im going to see about getting a new one. problem is I got a really good deal because they're trying to get rid of their 2013 models....its going to be hard to find an estoril blue car. its such a pretty color

 

[Sinecure]

Replacing entire tranny vs. periodically rebooting the InTouch system while we wait for an update. Hmmm. Kinda puts things in perspective regarding Infiniti quality.

 

[J K]

Replacing entire tranny vs. periodically rebooting the InTouch system while we wait for an update. Hmmm. Kinda puts things in perspective regarding Infiniti quality.

Haha, true. However, I suspect the majority of BMW purchases are not replacing a transmission. And, it's kind of like losing you pinky vs your whole hand... Neither is acceptable.

To the OP... Sucks about your troubles, hoping things work out and you get to enjoy your new ride soon. Thanks for posting up your experience... I imagine car sales can be a thankless job and I'm sure he appreciates your comments.



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[afrosheen]

LOL, that legendary BMW quality. I feel sorry for you dude.

 

[Gandhi]

unfortunate part is the car broke down an hour after i got it.......its at the shop now waiting for a new transmission from BMW....being shipped in from germany because no one in the country has it.

That has got to be a new record

 

[Sinecure]

Wait, isn't Carz the guy who said in an earlier post that the salespeople at BMW insulted him by saying he couldn't afford the car - or something like that?

Now that you've bypassed the salesperson altogether, who is your advocate to make sure BMW lives up to their responsibilities? You saved a few dollars by paying ex-infiniti guy to do your negotiating for you. But now you're at the mercy of the service person handling things. Do you have a salesperson who benefited from the transaction to work on your behalf and take your side? I'm sure ex-infiniti guy will help. I suppose if you have problems, you could send your fiance in. The sales guys liked talking with her the last time, right?

Seriously, this is a perfect example of a situation where having one more person at the dealership who will work for you is a good thing. In the hundreds of cars I've sold at my dealership in the last 1.5 years, I've only had a couple of minor quality issues with new cars.

 

[SimpsonTide985]

Wow. BMWs are great.

..when they're working!

 

[JasonH]

Wait, isn't Carz the guy who said in an earlier post that the salespeople at BMW insulted him by saying he couldn't afford the car - or something like that?

Now that you've bypassed the salesperson altogether, who is your advocate to make sure BMW lives up to their responsibilities? You saved a few dollars by paying ex-infiniti guy to do your negotiating for you. But now you're at the mercy of the service person handling things. Do you have a salesperson who benefited from the transaction to work on your behalf and take your side? I'm sure ex-infiniti guy will help. I suppose if you have problems, you could send your fiance in. The sales guys liked talking with her the last time, right?

Seriously, this is a perfect example of a situation where having one more person at the dealership who will work for you is a good thing. In the hundreds of cars I've sold at my dealership in the last 1.5 years, I've only had a couple of minor quality issues with new cars.

Knew someone was going to go there.. I kind of thought the same thing.. you said it lol... hopefully it works out for you Carz

 

[carz]

Wait, isn't Carz the guy who said in an earlier post that the salespeople at BMW insulted him by saying he couldn't afford the car - or something like that?

Now that you've bypassed the salesperson altogether, who is your advocate to make sure BMW lives up to their responsibilities? You saved a few dollars by paying ex-infiniti guy to do your negotiating for you. But now you're at the mercy of the service person handling things. Do you have a salesperson who benefited from the transaction to work on your behalf and take your side? I'm sure ex-infiniti guy will help. I suppose if you have problems, you could send your fiance in. The sales guys liked talking with her the last time, right?

Seriously, this is a perfect example of a situation where having one more person at the dealership who will work for you is a good thing. In the hundreds of cars I've sold at my dealership in the last 1.5 years, I've only had a couple of minor quality issues with new cars.

im not sure where you are trying to go with this because none of it relates to each other

Yes, i was insulted by a BMW dealer...but that has nothing to do with the problem I am having now....completely different dealership.

and no, i am not at the mercy of any service person. Unlike a leasing company where i dont see the dealership at all.....Brian only acts as a middle man to do the negotiations....and then i took over dealing with the dealer. The day of pickup....was just between me and the dealer, at the dealership....as if i was any other ordinary customer that walked into the dealership...yes a salesman from that dealership benefited from the transaction.

and so far, the dealership is doing their duty. they will either fix my car or try and get me a new one, which we will discuss on monday. again, they are taking care of me as if I am their own customer, because I AM their own customer........one who had negotiations done by someone else.

This thread is going completely off topic...I am simply promoting the effort Brian put into getting me a car. I repeat....Brian did NOT run the deal as a third party leasing company trying to make a profit.....he simply walked got the deal on my behalf and let me seal the deal with the dealer (as per my request)....as if i was any other customer walking into the dealership

 

[vices]

Wait, isn't Carz the guy who said in an earlier post that the salespeople at BMW insulted him by saying he couldn't afford the car - or something like that?

Now that you've bypassed the salesperson altogether, who is your advocate to make sure BMW lives up to their responsibilities? You saved a few dollars by paying ex-infiniti guy to do your negotiating for you. But now you're at the mercy of the service person handling things. Do you have a salesperson who benefited from the transaction to work on your behalf and take your side? I'm sure ex-infiniti guy will help. I suppose if you have problems, you could send your fiance in. The sales guys liked talking with her the last time, right?

Seriously, this is a perfect example of a situation where having one more person at the dealership who will work for you is a good thing. In the hundreds of cars I've sold at my dealership in the last 1.5 years, I've only had a couple of minor quality issues with new cars.

While I am still pretty dubious of "ex-infinitisalesman" and would probably not use his services myself (I tend to be a very low risk-taker), I wanted to speak up after reading this.

I have heard too many stories where dealers do not do enough for the customer unless the customer goes "higher up" and contacts corporate - in all brands, and regardless of whether they bought the car from a salesrep, as part of a corporate fleet program, or whatnot. We even saw this with the preorder brouhaha with Infiniti recently.

These cars are made by manufacturers of luxury cars, and I don't think whether he bought it with or without the help of a broker will really matter when putting in a warranty claim. I would think that the "mothership" would be treating all the buyers of their cars the same way. What extra help would a salesperson be able to add in such a situation that a good dealer service agent wouldn't be able to?

I can understand the antipathy some may have towards brokers like ex-infinitisalesguy here. The main reason I felt strongly enough to reply to this is that I don't think rubbing it in like this is in good form. I hope Carz gets things set right by both the dealer and BMW. Do keep us updated if you want to, I myself would be interested in the outcome and how they manage the whole thing.

 

[JasonH]

While I am still pretty dubious of "ex-infinitisalesman" and would probably not use his services myself (I tend to be a very low risk-taker), I wanted to speak up after reading this.

I have heard too many stories where dealers do not do enough for the customer unless the customer goes "higher up" and contacts corporate - in all brands, and regardless of whether they bought the car from a salesrep, as part of a corporate fleet program, or whatnot. We even saw this with the preorder brouhaha with Infiniti recently.

These cars are made by manufacturers of luxury cars, and I don't think whether he bought it with or without the help of a broker will really matter when putting in a warranty claim. I would think that the "mothership" would be treating all the buyers of their cars the same way. What extra help would a salesperson be able to add in such a situation that a good dealer service agent wouldn't be able to?

I can understand the antipathy some may have towards brokers like ex-infinitisalesguy here. The main reason I felt strongly enough to reply to this is that I don't think rubbing it in like this is in good form. I hope Carz gets things set right by both the dealer and BMW. Do keep us updated if you want to, I myself would be interested in the outcome and how they manage the whole thing.

In theory.. you are right..

Brian is different than your usual leasing company because he calls all over the country so he cant physically be there... that is your difference.. he called my dealership as well... LEASING COMPANY... he did make a fee on your car... it came out of the profit of your deal.. could he have gotten you a great deal... of course...

here is your potential issue.. using a recent example at my dealer... customer's lease ended, and upon inspection there was sludge in the engine.. got billed for the engine.. had that been through a leasing company, they would have been screwed.. instead, a few phone calls were made and "poof"... bill was turned to $0.. does this happen often? No.. can it happen? Yes..

Dealers do not and will not place priority on customers from leasing companies.. in fact, it is against most dealer's charter agreements to even do "broker deals" because the "broker" is not employed by the dealer or manufacturer to sell the car..

just a little insight.. hope everything works out for you carz, but dont be fooled into thinking Brian is anything other than what he is... a salesman who wasnt good enough or wasnt making enough to cut it, and realized he knew enough to negotiate for people and make money off them..he doesnt do anything that any of you could do with a little redearch and negotiation..

 

[efuseakay]

Just wait until you're out of warranty...

 

[Gandhi]

Well, he leased so it should be under warranty during lease period

 

[Kimochi]

Not lightning package? You don't get the BMW signature Angels Eyes.... No dynamic handling package? It don't even "handle like a BMW "....

 

[carz]

because its a 2013 model....my selection was only from whatever was left over.......not that many choices for a car in this color........especially one that has the rear camera and parking sensors