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Carolina's experience is what should have happened. If dealer/salesperson didn't do this, DO NOT give them good marks on the survey Infiniti sends you. Seriously, this is total weak sauce on the part of the dealers. You paid for this stuff, they need to make it work properly. You can activate it yourself if you want. Go to www.infiniticonnection.com and register. You'll need your full VIN to complete it. After you register, log back in, select your vehicle and press the button for "infiniti connection". It will open a new window and take you through the IC enrollment. That's another 3-4 screens. No need to put a credit car number in, you get the first year free. Once you've completed it, have it email you the T&C's. Then go out to the car and press the SOS button or the headset icon on the map screen. If it connects, you've completed the process. If not, then the dealer is even more of an idiot that I thought. It means they never turned on the TCU (telecommunications control unit) when they prepped the car. In that case, go back to the service department at the dealership and point out to them that they are completely incompetent (you may want to politely ask them to double check that TCU is on first, and get snarky after they've done whatever service you need). While at the dealership, also make sure that the sales manager activated your Infiniti Personal Assistant service. This you can't do online yourself. They need to do it, although Consumer Affairs may be able to do it for you.

As for the other issues. It sounds like your car needs a software update. Most of these lockup issues were resolved by the software update that came out last month. Ask your dealer to make sure you have the latest software. You can check yourself too. Look at some of the other threads on here about software. I think SteveTheTech posted a thread that talks about how to check what version you're running.

And seriously, if your salesperson hasn't/didn't/couldn't do this stuff for you, and can't/won't answer your questions, they deserve really bad scores on the survey.
 

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That's sad Mike. It is possible your email address is on file with Infiniti as "do not email" - in that case you wouldn't get the email even if the dealer entered it correctly. Ironically one of my colleagues just bought a Q50 and his email address was on that list. We laughed when it showed up on the list of outstanding surveys.

As I've posted elsewhere, it pisses me off that so many of peoples' problems are directly related to inferior salespeople/dealers. It doesn't need to be that way. I went and test drove a Tesla today. I often mystery shop our competitors on my days off. Today was one of the few experiences I've had that I feel comes close to what I try to deliver to each and every one of my customers. My dealership doesn't hit that mark with every single customer and/or salesperson, but we come pretty close. But I know that some of the other local dealerships miss the mark badly.
 

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Petaluma, you have 3 posts. All complaining about your radio and the InTouch stack. When did you buy your car? If it is locking up and/or screens not working, the InTouch systems needs updating. Your dealer should be able to do this for you easily (it does take a little while). If you live in Petaluma, I'm assuming you bought your car at Marin or Fairfield. They aren't terribly competent (rank 168 and 210 respectively out of 214 dealers nationwide), but they can't be that bad. Go and ask.
 
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