True, I get my out of warranty Infiniti's software update (besides Nav) for Free.Software updates that improves the performance of the inTouch system should be free. Phone companies don't charge for software updates, not even Greedy Apple.
If not, it should and the Warranty policy should be updated since this type of stuff is new for cars.
Since Dealerships are providing updates for "intouch, enform, etc etc", it probably is covered under warranty or for as long as they continue to make update for the model of the car.
It's not like a Navigation software update where they have to pay for the maps. Android is free. And Infiniti really needs to upgrade to KitKat.
Mostly hardware is fine (IMO), Infiniti will continue to provide software updated free at least for next 4 years/60k miles. The extended warranty on hardware as you mention gets active only after the mfg (infiniti) warranty expires.Thanks for all of the responses. It is the Infiniti extended protection plan and you can buy it after 6k miles but as the salesperson stated it does get more expensive. The brochure that I have says that it protects all the usual hardware items like engine, brakes, steering, etc but it also includes audio/video/navigation. The list of covered items still seems like hardware (speaker, amplifier, integrated display assy). So the person who bought the warranty because of Intouch is on to something. I think the decision hinges on how confident you are in the hardware supporting InTouch given how new it is.