Handcrafted jewelry takes time - imagine how difficult it must be as an owner of a business known for making some of the very best in your industry and not being able to scale up to meet demand. The feeling of leaving money on the table would be on your shoulder constantly.
I talked to Kevin about the shop. It was a long friendly conversation about '"Shop Floor Control", capicity, etc..
Getting labor that meets their standard is just a piece of the problem. Covid-19 lockdowns are causing difficulty getting deliveries. The problem is not just his suppliers, but his supplier's in ability to receive their raw materials, and on up the entire supply line.