In Touch app update....

25883 Views 85 Replies 35 Participants Last post by Zamir, Mar 16, 2014

TheQcontinuum

Discussion Starter · Dec 9, 2013

I had an a slight issue with my in touch, everything froze and Navigation stopped working as well.

So I took it to my Infiniti dealership. Turns out they had service techs from Japan who flew in to check in on the Qs.

I am getting an update tomorrow morning, should take care of the slow loading and any issues. Also I am hoping for the complete apps to be installed as well.

Wish me luck lol

1 - 20 of 86 Posts

1BadAssQ

· #2 · Dec 9, 2013

WHAT!!?? Which version of the update? from what I know is that a few weeks ago was the last update. Now I'm curious to know if there's a new update. My system hasn't frozen ever since I got my car 4 weeks ago.

tempest24

· #3 · Dec 10, 2013

yeah my system froze once...turned the car off and turned it back on hoping to see the freeze so i can take a pic of it but no luck...only happened once and i want proof to show my dealer cuz they dont believe in the customer is right...

InfinitiPlusOne

· #4 · Dec 10, 2013

Do you know what is your current version?
I'm curious what this new version is when you get it update tomorrow.

TheQcontinuum said:
I am getting an update tomorrow morning, should take care of the slow loading and any issues. Also I am hoping for the complete apps to be installed as well.

Wish me luck lol

kosh2248

· #5 · Dec 10, 2013

Really?

A "slight issue with my in touch" and you took it to the dealer? And you posted about it here. Imagine that.

TheQcontinuum

Discussion Starter · #6 · Dec 10, 2013

kosh2248 said:
A "slight issue with my in touch" and you took it to the dealer? And you posted about it here. Imagine that.

Yup, and now when you have the same slight issue you get to benefit from this as well

Reactions: 3

equetefue

· #7 · Dec 10, 2013

TheQcontinuum said:
Yup, and now when you have the same slight issue you get to benefit from this as well

hahaha

Reactions: 2

selzini

· #8 · Dec 10, 2013

TheQcontinuum said:
Yup, and now when you have the same slight issue you get to benefit from this as well

Touche'

Reactions: 2

TheQcontinuum

Discussion Starter · #9 · Dec 10, 2013

LOL all jokes aside, here is some info that will hopefully help us all out, not sure if I just had out dated software but if it's new... This this to your dealer and they should take care of you

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InfinitiPlusOne

· #10 · Dec 10, 2013

v1.9 is the October update. So, there is no new update yet.

Reactions: 1

equetefue

· #11 · Dec 10, 2013

got excited for a sec there as well. Anyways, glad you were able to get the update. My dealer refuses to update saying that for my vin i have the newest version.

TheQcontinuum

Discussion Starter · #12 · Dec 10, 2013

InfinitiPlusOne said:
v1.9 is the October update. So, there is no new update yet.

That saddens me. Oh well at least now I'll be update as you guys. Did that update eliminate the slow "loading apps"

gbert15

· #13 · Dec 10, 2013

What has been the most stable update version? Havent updated since purchase! Hehe!

SnowItch

· #14 · Dec 10, 2013

equetefue said:
got excited for a sec there as well. Anyways, glad you were able to get the update. My dealer refuses to update saying that for my vin i have the newest version.

If you are having lockups, I'd suggest you contact Infiniti Customer Care and issue a complaint. Perhaps they can "convince" the dealer to update your car.

TheQcontinuum

Discussion Starter · #15 · Dec 10, 2013

The updates are free from the factory, the dealers shouldn't have an issue bringing your car in. But I do suggest be nice to the service advisor and allow him to suggest the free update himself, most of em don't mind helping out.. Those guys will either make life easy or not. Just be nice!!

Reactions: 1

InfinitiPlusOne

· #16 · Dec 10, 2013

The speed felt about the same compare to the previous (September) update. That's why I am hoping there is a new version for speed improvement. Overall, v1.9 felt solid. I had no issue with it so far.

TheQcontinuum said:
That saddens me. Oh well at least now I'll be update as you guys. Did that update eliminate the slow "loading apps"

Reactions: 1

cvipgo

· #17 · Dec 10, 2013

InfinitiPlusOne said:
The speed felt about the same compare to the previous (September) update. That's why I am hoping there is a new version for speed improvement. Overall, v1.9 felt solid. I had no issue with it so far.

New update not be due till Jan 2014.

Reactions: 1

SnowItch

· #18 · Dec 10, 2013

TheQcontinuum said:
The updates are free from the factory

Not really. The dealer expends service hours on the update, which are reimbursed by corporate. If the dealer does an update that it not authorized b corporate, they could be in a position to eat the service hours.

Some dealers are willing to do that to make a customer happy, some aren't. That is why I suggested calling the Inifiniti Customer Care people. If the poster is having lock-ups, they will give the dealer permission to do the update and the dealer will be reimbursed for the service hours.

On the other hand, it would be nice if we could do our own updates, but I don't see that happening.

Reactions: 2

Rayz

· #19 · Dec 10, 2013

SnowItch said:
Not really. The dealer expends service hours on the update, which are reimbursed by corporate. If the dealer does an update that it not authorized b corporate, they could be in a position to eat the service hours.

Some dealers are willing to do that to make a customer happy, some aren't. That is why I suggested calling the Inifiniti Customer Care people. If the poster is having lock-ups, they will give the dealer permission to do the update and the dealer will be reimbursed for the service hours.

On the other hand, it would be nice if we could do our own updates, but I don't see that happening.

This is why i rather go to the bigger flagship dealerships if possible, they usually have a reputation to live up to and still strive to keep it. They'll go out of their way to help a customer.

Reactions: 2

kosh2248

· #20 · Dec 10, 2013

Beat you to it...

TheQcontinuum said:
Yup, and now when you have the same slight issue you get to benefit from this as well

Was way ahead of you - already have that update - ...and over your head too, apparently.

Reactions: 1

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