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Copied and pasted off NNAnet, so it is not the prettiest read, but still very informative.
INFINITI INTOUCH FAQs
Use this information to help answer client questions about Infiniti InTouchTM1 and Infiniti’s next-generation information technology system on the all-new 2014 Infiniti Q50.
Here are some frequently asked questions you may get from your clients.
Q: What connected services currently are available on Q50?
A: • Bluetooth® Hands-free Phone System2 with hands- free text messaging assistant and streaming audio
• Infiniti ConnectionTM3 security and convenience services, including Infiniti Connection Mobile App
• SiriusXM Satellite Radio and SiriusXM Traffic4 • HD Radio5
Q: I read about smartphone apps for Q50. Why doesn’t that work?
A: Although smartphone app integration is not yet currently available, Infiniti InTouch was designed to be flexible and upgradable. In the coming months, Infiniti will be offering clients many new exciting features as Infiniti continues to enhance its vehicles and their capabilities. The first of these upgrades is a software upgrade planned for Fall 2013 which will add smartphone app connectivity via Infiniti InTouch Apps.
Q: Whom do I contact with questions about Infiniti InTouch and Infiniti Connection?
A: Contact Infiniti Owner Services at 1-855-444-7244 24/7 (beginning July 22) or e-mail an agent at [email protected]. You can also chat with Infiniti InTouch agents using the link on the top right of the page at https://owners.infinitiusa.com/ iowners/
Q: How do I enroll?
A: • For Infiniti Connection enrollment, see
www.infiniticonnection.com.
• For SiriusXM, see www.siriusxm.com/subscribenow.
Infiniti InTouch enrollment will not be available until after the upgrade is installed.
Q: I already enrolled in Infiniti Connection. Do I still have to enroll in Infiniti InTouch Apps?
A: Yes — please see Infiniti Owner Portal for more information at owners.infinitiusa.com.
Q: Do I get a discount because I bought a Q50 early without the upgrade?
A: The system was designed to be upgradable; there is no charge for this announced upgrade, so there is no discount.
Q: How do I get an upgrade?
A: The upgrade is a software reprogramming that will be performed by your local authorized retailer. Contact your retailer for information concerning when to bring your vehicle in to have the upgrade installed.
Q: Do I have to make a service appointment to get the upgrade? Will I get a service loan car?
A: We recommend a service appointment. Service loan car is dependent on availability. Please consult with your Infiniti retailer.
Q: What is included in the upgrade?
A: Infiniti InTouch Apps connectivity, e-mail and calendar connectivity, SiriusXM Travel Link, Interactive Quick Guide, and system performance enhancements are currently expected to be included in the upgrade.
Q: Will the upgrade include a navigation map update? A: No, navigation/map updates are not included in
the upgrade.
Q: How can I get a navigation map update?
A: You can learn more about updates for your Infiniti’s navigation system at Infiniti Navigation Center - Home, or by calling 1-888-362-8837 Mon–Fri 8 a.m. – 6 p.m. (CST).
Q: Why can’t I do the upgrade myself? (e.g., other manufacturers use USB)
A: Updating at your Infiniti retailer ensures that the integrity of the software update files are intact and completed and up to Infiniti quality standards.
Q: How long will the upgrade take? A: 1–2 hours.
Q: How much does it cost to get the upgrade? A: There is no cost to get the initial upgrade.
Q: How often will system upgrades be available?
A: Although future upgrades are possible, there is no current plan for scheduled upgrades. System upgrades may be available from time to time, requiring a visit to your retailer for installation.
Q: Will I need to visit the retailer for future upgrades, including new apps?
A: It is expected that you will only need to visit the retailer for major system updates. After the initial upgrade, future new Infiniti InTouch Apps updates will be distributed through your phone’s app store (Google Play for Android and App Store for iPhone).
Q: How do I download/access new apps?
A: After the initial software upgrade, it is expected that you will be able to download/access new apps by updating the Infiniti InTouch App on your Android or iPhone through the phone’s app store. Your phone’s app store will notify you when an update is available.
Q: I have a Blackberry/Windows phone. Can I use Infiniti InTouch Apps?
A: Infiniti InTouch Apps is currently available for Apple and Android operating systems.
Q: Do I need a subscription for the services?
A: Yes, an active subscription is required for Infiniti Connection, Infiniti InTouch, and all SiriusXM services. SiriusXM Radio and NavTraffic (if so equipped) will
be active when you purchase your vehicle as part of the 3-month complimentary trial period. Enrollment is required for Infiniti InTouch and Infiniti Connection to function in your vehicle.
Q: How long is the trial (complimentary) subscription? A: • One year for Infiniti Connection and Infiniti
Connection Plus.
• Four years for Infiniti InTouch Basic Apps smartphone compatibility.
• 90 days for SiriusXM Radio and NavTraffic (if so equipped).
Trial subscription periods begin from date of purchase.
Q: Is there a complimentary trial subscription period for SiriusXM Travel Link?
A: Yes, it is 90 days from date of retail purchase, provided the vehicle has received the software upgrade to enable SiriusXM Travel Link services prior to purchase. If the software upgrade is installed after purchase, but within the initial 90-day period, complimentary service will be provided through the 90th day following retail purchase. If the software upgrade installation occurs more than 90 days
after retail purchase, there is no complimentary trial subscription. Subscription information can be accessed via www.siriusxm.com/subscribenow.
Q: How much does it cost after the complimentary period? A: Prices vary by service and are subject to change.
Taxes not included.
• Infiniti Connection: $179/year
• Infiniti Connection Plus: $129/year (requires Infiniti Connection basic)
• Infiniti InTouch Basic Apps: $19.99/year
• SiriusXM Radio: starting at $14.49/month
• SiriusXM NavTraffic: $3.99/month
• SiriusXM Travel Link: $1.99/month
Q: How will I know when the upgrade is available?
A: Infiniti will notify clients via e-mail regarding the planned Infiniti InTouch upgrade. Additionally, the Infiniti InTouch Web site will have information as well as the Infiniti Owner Services call center.
Q: What happens if I don’t get the upgrade? Will my car stop working?
A: Your car will continue to operate. However, this upgrade is recommended for your continued enjoyment of your Infiniti Q50 and its next-generation information technology system. Without this upgrade, the Infiniti InTouch system will continue to function but you will not have access to these new features. Additionally, because this upgrade includes system performance enhancements, you may experience occasional sub-optimal system performance.
Q: If I get the upgrade will I lose my existing profiles and personal settings?
A: No, profiles and personal settings will remain.
Q: When I get a new phone or my phone operating system is upgraded, will it be compatible with Infiniti InTouch Apps? (specifically, iOS)
A: Please check the Infiniti Bluetooth Phone Compatibility Chart to determine whether the phone you are looking to purchase is compatible with the system.
Q: Why can’t I use my smartphone connectivity to download upgrades?
A: The software required to upgrade the system is very large and requires that the system be set to a special installation mode. Updating at your retailer ensures that the integrity of the software update files is intact and complete.
Q: Can I upgrade my navigation/map data with my smartphone?
A: No. Your vehicle’s navigation map data is stored
on an SD card within the vehicle and must be updated with a replacement card. If you cannot find
a POI in the onboard database, try accessing the external databases through Google Places or Infiniti Connection Destination Assistance to see if newer POI data exists.
Q: I read that Apple has a new “iOS in the Car” system that allows me to see my iPhone screen on the navigation screen. Does Q50 have this?
A: No. Infiniti was among the OEMs that Apple announced had agreed to implement support for “iOS in the Car” in the future; however, it is not planned for the MY14 Q50.
Q: Why do some apps show up in my app garage?
A: With a software update planned for Fall 2013, the 2014 Q50 will feature smartphone integration that allows the addition of new compatible apps as they are launched. In anticipation of this enhancement, the vehicle comes pre-configured with four initial apps that display in your vehicle in the App Garage. These include Google, Facebook, Pandora and iHeartRadio (planned availability Fall 2013).
These pre-configured Apps will be inactive in your vehicle until the Fall 2013 software update. Your Infiniti retailer will notify you when the update is available
so that you can schedule an appointment with your retailer for installation. At that time, your retailer will also provide instructions on how to pair your phone and enroll and activate the service. As additional apps are added to Infiniti InTouch, they will automatically download to your vehicle’s App Garage once the latest update to the Infiniti InTouch App is downloaded and the app is enabled for use in your vehicle.
Q: Why I am unable to use some SiriusXM radio channels in my vehicle?
A: SiriusXM radio channels that are considered xL content are not immediately accessible in the vehicle. To access these channels, go to SXM Radio and follow these steps:
1. Press the ‘Control’ button
2. Select ‘Other’
3. Select ‘Channel Locking Setting’ 4. Enter PIN: 1234
Currently, these settings will have to be re-entered at every ignition on cycle. We hope to eliminate the need to re-enter SiriusXM radio channel locking settings with a future software update.
Q: Why am I unable to get SiriusXM Weather information?
A: Weather is part of SiriusXM Travel Link package. This feature will be available with the software update planned for Fall 2013.
Q: Can prior model year Infiniti vehicles also receive this upgrade?
A: This upgrade is only available for MY14 Q50 vehicles.
Q: What do I do if my vehicle system freezes?
A: Waiting a few moments will often allow the pending operation to complete. If the operation does not complete, the system can easily be reset by
simply pushing down the volume/power knob for 5–7 seconds. The system will turn off and automatically restart.
1 Driving is serious business. Only use Infiniti InTouch AppsTM services when safe to do so. Subscription Agreement required. Compatible smartphone required. Late availability. May require dealer service visit or software upgrade to activate. Not all app features are available for all models — check InTouch Support | Infiniti USA Official Site for details. Like any computer, processing speed may vary and system response delay or system reset may occur intermittently. Never program while driving. GPS mapping may not be detailed in all areas or reflect current road regulations. Cellular network not available in all areas. Cellular network, apps, and services, including Google Services, are provided by independent companies not within Infiniti’s control. Independent companies providing service may terminate or restrict service without notice or liability to Infiniti and/or its agents. Infiniti
is not responsible for any equipment or app replacement/upgrades, or associated costs that may be required for continued operation. Terms and conditions of Subscription Agreement apply. 12 mo. trial period starts on vehicle sale date; subsequently a paid subscription is required at the then current rate. See retailer for details. Standard text rates and/or data usage may apply.
2 Availability of specific features is dependent upon the phone’s Bluetooth® support. Please refer to your phone owner’s manual for details. The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc., and any use of such marks by Infiniti is under license.
3 Driving is serious business. Only use Infiniti ConnectionTM and Infiniti Connection Plus services when safe to do so. Subscription Agreement required to enroll. Initial 12 months, beginning on your date of purchase, included complimentary. Subsequently, your credit card (if on file) will be charged at the then current subscription rate and your service will continue for 1 year periods under the terms of your Subscription Agreement, unless cancelled. Services require compatible 2G GSM/GPRS cellular network. Cellular network and vehicle services, including Google CalendarTM, provided by independent companies not within Infiniti’s control. Cellular network not available in all areas. 2G cellular network not available in all areas. In areas with 2G network coverage, signal strength may vary and/or not be available at all times. Cellular technology is evolving, and changes to cellular networks may affect future service functionality. Ask your cellular network carrier for details on anticipated 2G network availability in your area and how this may affect your planned usage. Should a cellular provider or service provider terminate/further restrict service, service may be suspended or terminated without notice or liability to Infiniti and its affiliates and agents. Infiniti not responsible for any equipment replacement or upgrades, or associated costs, that may be required for continued operation due to service changes. Terms and conditions of Subscription Agreement apply. Standard text rates and/or data usage may apply to communications received by email or SMS/text message.
4 Required SiriusXM Satellite Radio, NavTraffic and NavWeather subscriptions sold separately after trial period. Installation costs, one-time activation fee, other fees and taxes will apply. NavTraffic available in select markets. Services available only to those 18 or older in the 48 contiguous states and D.C. Fees and programming subject to change. Subscriptions governed by Customer Agreement available at siriusxm.com. ©2013 Sirius XM Radio Inc. Sirius, XM and all related marks and logos are trademarks of Sirius XM Radio Inc.
5 HD Radio® is a registered trademark of iBiquity Digital Corporation
INFINITI INTOUCH FAQs
Use this information to help answer client questions about Infiniti InTouchTM1 and Infiniti’s next-generation information technology system on the all-new 2014 Infiniti Q50.
Here are some frequently asked questions you may get from your clients.
Q: What connected services currently are available on Q50?
A: • Bluetooth® Hands-free Phone System2 with hands- free text messaging assistant and streaming audio
• Infiniti ConnectionTM3 security and convenience services, including Infiniti Connection Mobile App
• SiriusXM Satellite Radio and SiriusXM Traffic4 • HD Radio5
Q: I read about smartphone apps for Q50. Why doesn’t that work?
A: Although smartphone app integration is not yet currently available, Infiniti InTouch was designed to be flexible and upgradable. In the coming months, Infiniti will be offering clients many new exciting features as Infiniti continues to enhance its vehicles and their capabilities. The first of these upgrades is a software upgrade planned for Fall 2013 which will add smartphone app connectivity via Infiniti InTouch Apps.
Q: Whom do I contact with questions about Infiniti InTouch and Infiniti Connection?
A: Contact Infiniti Owner Services at 1-855-444-7244 24/7 (beginning July 22) or e-mail an agent at [email protected]. You can also chat with Infiniti InTouch agents using the link on the top right of the page at https://owners.infinitiusa.com/ iowners/
Q: How do I enroll?
A: • For Infiniti Connection enrollment, see
www.infiniticonnection.com.
• For SiriusXM, see www.siriusxm.com/subscribenow.
Infiniti InTouch enrollment will not be available until after the upgrade is installed.
Q: I already enrolled in Infiniti Connection. Do I still have to enroll in Infiniti InTouch Apps?
A: Yes — please see Infiniti Owner Portal for more information at owners.infinitiusa.com.
Q: Do I get a discount because I bought a Q50 early without the upgrade?
A: The system was designed to be upgradable; there is no charge for this announced upgrade, so there is no discount.
Q: How do I get an upgrade?
A: The upgrade is a software reprogramming that will be performed by your local authorized retailer. Contact your retailer for information concerning when to bring your vehicle in to have the upgrade installed.
Q: Do I have to make a service appointment to get the upgrade? Will I get a service loan car?
A: We recommend a service appointment. Service loan car is dependent on availability. Please consult with your Infiniti retailer.
Q: What is included in the upgrade?
A: Infiniti InTouch Apps connectivity, e-mail and calendar connectivity, SiriusXM Travel Link, Interactive Quick Guide, and system performance enhancements are currently expected to be included in the upgrade.
Q: Will the upgrade include a navigation map update? A: No, navigation/map updates are not included in
the upgrade.
Q: How can I get a navigation map update?
A: You can learn more about updates for your Infiniti’s navigation system at Infiniti Navigation Center - Home, or by calling 1-888-362-8837 Mon–Fri 8 a.m. – 6 p.m. (CST).
Q: Why can’t I do the upgrade myself? (e.g., other manufacturers use USB)
A: Updating at your Infiniti retailer ensures that the integrity of the software update files are intact and completed and up to Infiniti quality standards.
Q: How long will the upgrade take? A: 1–2 hours.
Q: How much does it cost to get the upgrade? A: There is no cost to get the initial upgrade.
Q: How often will system upgrades be available?
A: Although future upgrades are possible, there is no current plan for scheduled upgrades. System upgrades may be available from time to time, requiring a visit to your retailer for installation.
Q: Will I need to visit the retailer for future upgrades, including new apps?
A: It is expected that you will only need to visit the retailer for major system updates. After the initial upgrade, future new Infiniti InTouch Apps updates will be distributed through your phone’s app store (Google Play for Android and App Store for iPhone).
Q: How do I download/access new apps?
A: After the initial software upgrade, it is expected that you will be able to download/access new apps by updating the Infiniti InTouch App on your Android or iPhone through the phone’s app store. Your phone’s app store will notify you when an update is available.
Q: I have a Blackberry/Windows phone. Can I use Infiniti InTouch Apps?
A: Infiniti InTouch Apps is currently available for Apple and Android operating systems.
Q: Do I need a subscription for the services?
A: Yes, an active subscription is required for Infiniti Connection, Infiniti InTouch, and all SiriusXM services. SiriusXM Radio and NavTraffic (if so equipped) will
be active when you purchase your vehicle as part of the 3-month complimentary trial period. Enrollment is required for Infiniti InTouch and Infiniti Connection to function in your vehicle.
Q: How long is the trial (complimentary) subscription? A: • One year for Infiniti Connection and Infiniti
Connection Plus.
• Four years for Infiniti InTouch Basic Apps smartphone compatibility.
• 90 days for SiriusXM Radio and NavTraffic (if so equipped).
Trial subscription periods begin from date of purchase.
Q: Is there a complimentary trial subscription period for SiriusXM Travel Link?
A: Yes, it is 90 days from date of retail purchase, provided the vehicle has received the software upgrade to enable SiriusXM Travel Link services prior to purchase. If the software upgrade is installed after purchase, but within the initial 90-day period, complimentary service will be provided through the 90th day following retail purchase. If the software upgrade installation occurs more than 90 days
after retail purchase, there is no complimentary trial subscription. Subscription information can be accessed via www.siriusxm.com/subscribenow.
Q: How much does it cost after the complimentary period? A: Prices vary by service and are subject to change.
Taxes not included.
• Infiniti Connection: $179/year
• Infiniti Connection Plus: $129/year (requires Infiniti Connection basic)
• Infiniti InTouch Basic Apps: $19.99/year
• SiriusXM Radio: starting at $14.49/month
• SiriusXM NavTraffic: $3.99/month
• SiriusXM Travel Link: $1.99/month
Q: How will I know when the upgrade is available?
A: Infiniti will notify clients via e-mail regarding the planned Infiniti InTouch upgrade. Additionally, the Infiniti InTouch Web site will have information as well as the Infiniti Owner Services call center.
Q: What happens if I don’t get the upgrade? Will my car stop working?
A: Your car will continue to operate. However, this upgrade is recommended for your continued enjoyment of your Infiniti Q50 and its next-generation information technology system. Without this upgrade, the Infiniti InTouch system will continue to function but you will not have access to these new features. Additionally, because this upgrade includes system performance enhancements, you may experience occasional sub-optimal system performance.
Q: If I get the upgrade will I lose my existing profiles and personal settings?
A: No, profiles and personal settings will remain.
Q: When I get a new phone or my phone operating system is upgraded, will it be compatible with Infiniti InTouch Apps? (specifically, iOS)
A: Please check the Infiniti Bluetooth Phone Compatibility Chart to determine whether the phone you are looking to purchase is compatible with the system.
Q: Why can’t I use my smartphone connectivity to download upgrades?
A: The software required to upgrade the system is very large and requires that the system be set to a special installation mode. Updating at your retailer ensures that the integrity of the software update files is intact and complete.
Q: Can I upgrade my navigation/map data with my smartphone?
A: No. Your vehicle’s navigation map data is stored
on an SD card within the vehicle and must be updated with a replacement card. If you cannot find
a POI in the onboard database, try accessing the external databases through Google Places or Infiniti Connection Destination Assistance to see if newer POI data exists.
Q: I read that Apple has a new “iOS in the Car” system that allows me to see my iPhone screen on the navigation screen. Does Q50 have this?
A: No. Infiniti was among the OEMs that Apple announced had agreed to implement support for “iOS in the Car” in the future; however, it is not planned for the MY14 Q50.
Q: Why do some apps show up in my app garage?
A: With a software update planned for Fall 2013, the 2014 Q50 will feature smartphone integration that allows the addition of new compatible apps as they are launched. In anticipation of this enhancement, the vehicle comes pre-configured with four initial apps that display in your vehicle in the App Garage. These include Google, Facebook, Pandora and iHeartRadio (planned availability Fall 2013).
These pre-configured Apps will be inactive in your vehicle until the Fall 2013 software update. Your Infiniti retailer will notify you when the update is available
so that you can schedule an appointment with your retailer for installation. At that time, your retailer will also provide instructions on how to pair your phone and enroll and activate the service. As additional apps are added to Infiniti InTouch, they will automatically download to your vehicle’s App Garage once the latest update to the Infiniti InTouch App is downloaded and the app is enabled for use in your vehicle.
Q: Why I am unable to use some SiriusXM radio channels in my vehicle?
A: SiriusXM radio channels that are considered xL content are not immediately accessible in the vehicle. To access these channels, go to SXM Radio and follow these steps:
1. Press the ‘Control’ button
2. Select ‘Other’
3. Select ‘Channel Locking Setting’ 4. Enter PIN: 1234
Currently, these settings will have to be re-entered at every ignition on cycle. We hope to eliminate the need to re-enter SiriusXM radio channel locking settings with a future software update.
Q: Why am I unable to get SiriusXM Weather information?
A: Weather is part of SiriusXM Travel Link package. This feature will be available with the software update planned for Fall 2013.
Q: Can prior model year Infiniti vehicles also receive this upgrade?
A: This upgrade is only available for MY14 Q50 vehicles.
Q: What do I do if my vehicle system freezes?
A: Waiting a few moments will often allow the pending operation to complete. If the operation does not complete, the system can easily be reset by
simply pushing down the volume/power knob for 5–7 seconds. The system will turn off and automatically restart.
1 Driving is serious business. Only use Infiniti InTouch AppsTM services when safe to do so. Subscription Agreement required. Compatible smartphone required. Late availability. May require dealer service visit or software upgrade to activate. Not all app features are available for all models — check InTouch Support | Infiniti USA Official Site for details. Like any computer, processing speed may vary and system response delay or system reset may occur intermittently. Never program while driving. GPS mapping may not be detailed in all areas or reflect current road regulations. Cellular network not available in all areas. Cellular network, apps, and services, including Google Services, are provided by independent companies not within Infiniti’s control. Independent companies providing service may terminate or restrict service without notice or liability to Infiniti and/or its agents. Infiniti
is not responsible for any equipment or app replacement/upgrades, or associated costs that may be required for continued operation. Terms and conditions of Subscription Agreement apply. 12 mo. trial period starts on vehicle sale date; subsequently a paid subscription is required at the then current rate. See retailer for details. Standard text rates and/or data usage may apply.
2 Availability of specific features is dependent upon the phone’s Bluetooth® support. Please refer to your phone owner’s manual for details. The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc., and any use of such marks by Infiniti is under license.
3 Driving is serious business. Only use Infiniti ConnectionTM and Infiniti Connection Plus services when safe to do so. Subscription Agreement required to enroll. Initial 12 months, beginning on your date of purchase, included complimentary. Subsequently, your credit card (if on file) will be charged at the then current subscription rate and your service will continue for 1 year periods under the terms of your Subscription Agreement, unless cancelled. Services require compatible 2G GSM/GPRS cellular network. Cellular network and vehicle services, including Google CalendarTM, provided by independent companies not within Infiniti’s control. Cellular network not available in all areas. 2G cellular network not available in all areas. In areas with 2G network coverage, signal strength may vary and/or not be available at all times. Cellular technology is evolving, and changes to cellular networks may affect future service functionality. Ask your cellular network carrier for details on anticipated 2G network availability in your area and how this may affect your planned usage. Should a cellular provider or service provider terminate/further restrict service, service may be suspended or terminated without notice or liability to Infiniti and its affiliates and agents. Infiniti not responsible for any equipment replacement or upgrades, or associated costs, that may be required for continued operation due to service changes. Terms and conditions of Subscription Agreement apply. Standard text rates and/or data usage may apply to communications received by email or SMS/text message.
4 Required SiriusXM Satellite Radio, NavTraffic and NavWeather subscriptions sold separately after trial period. Installation costs, one-time activation fee, other fees and taxes will apply. NavTraffic available in select markets. Services available only to those 18 or older in the 48 contiguous states and D.C. Fees and programming subject to change. Subscriptions governed by Customer Agreement available at siriusxm.com. ©2013 Sirius XM Radio Inc. Sirius, XM and all related marks and logos are trademarks of Sirius XM Radio Inc.
5 HD Radio® is a registered trademark of iBiquity Digital Corporation
