Infiniti Makes A Mountain From A Molehill

5914 Views 26 Replies 18 Participants Last post by Infiniti Chick, Sep 10, 2013

avanti5010

Discussion Starter · Sep 6, 2013 (Edited)

I took delivery of my Q50 Hybrid Sport 2 weeks ago. In addition to the freeze-ups I noticed a couple of minor cosmetic issues and took the car in to have them corrected. What an unbelievable fiasco Infiniti caused!!!!!!!!!

Issue #One: I noticed that my right side exhaust extension was out of line by a quarter of an inch - visible when looking at the car from behind.

Infiniti's Response: Not Warrantable because "there is no technical or spec problem here". Can you believe that? Infiniti will not authorize the dealer to straighten the exhaust tip!!!!

Issue #Two: There were some light scratches in the console near the shifter.

Infiniti's Response :"Not a warrantable condition" and refused to replace the damaged part!

At this point, I am losing faith in Infiniti as a car company (PREMIUM, no less)!

I cannot believe their responses to these two small problems.

All I can say is: "IF INFINITI WANTS WAR THEY ARE GOING TO GET IT FROM ME"

Infiniti's Response to Freeze-Ups: "Performed CANN Diagnosis and found all operations NORMAL. In Touch uses an operating system like many computers and tablets use and may not respond immediately and freeze at some times. The system can easily be reset by holding down the Audio button for at least 5 seconds. The system
will shut down and restart itself." HAS INFINITI EXPLAINED THE RESET FUNCTION TO ANY OF YOU?????

1 - 20 of 27 Posts

Q50Aggie

· #2 · Sep 6, 2013

Cool story, bro?

InfinitiPlusOne

· #3 · Sep 6, 2013

I don't know. He sound serious

Q50Aggie said:
Cool story, bro?

Reactions: 1

chicagokevo

· #4 · Sep 6, 2013

Sorry to hear that man. Bet you can gain a lot of traction if you snap some high-quality pics of your exhaust tips & other issues, and blast them on it on Facebook. Infiniti seems to escalate things posted on their public page. Good luck.

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Reactions: 1

klimchuk

· #5 · Sep 6, 2013 (Edited)

Infiniti's response to freeze-ups is hilarious!
Try to tell airline pilot: "Your Airbus/Boeing is using an operating system like many computers and tablets use and may not respond immediately and freeze at some times. The system can easily be reset by holding down the Audio button for at least 5 seconds. The system will shut down and restart itself. Even during the flight."

I don't want to see what will happen next...

And by the way, all my iPhones/iPads are very responsive and don't freeze up like Q50 InTouch.

Reactions: 2

Q50Aggie

· #6 · Sep 6, 2013

Infiniti knows about the locking up problem. Dealers can not do anything about it until they get new software. They are just giving you a watered down corporate answer and providing a temporary workaround. They are working round the clock on fixing the freeze ups, trust me.

Reactions: 2

maddsiick

· #7 · Sep 6, 2013

Like Aggie said...they are working around the clock to fix the lockup issues. Fixes will be out soon for that. As for the cosmetic issues, was that a response from corporate or your dealership? That really unlike Infiniti to respond like that.

efuseakay

· #8 · Sep 6, 2013

Report the cosmetic issues to Infiniti Corporate and make him aware of your dealer's response. Then find another dealer.

avanti5010

Discussion Starter · #9 · Sep 6, 2013

efuseakay said:
Report the cosmetic issues to Infiniti Corporate and make him aware of your dealer's response. Then find another dealer.

According to the dealer the responses are from "Infiniti Engineering". By the way, I am NOT kidding. This is true.

I knew about the freeze-up, but just wanted to see their response. What really pisses me off is the responses to the MINOR cosmetic issues.

Infiniti is supposed to call me today. We will see!

selzini

· #10 · Sep 6, 2013

Any good dealer would have made the fix to the exhaust tip- that's just good business. If that was MANAGEMENT'S take on things, I would definitely find another dealer, if it's feasible.

Reactions: 1

gbert15

· #11 · Sep 6, 2013

Shouldnt you have inspected these things though before taking delivery? My dealer made sure that I go around and go thru everything inside the car to make sure everything is fine by me before taking possesion of my Q50!

Reactions: 3

Q50Aggie

· #12 · Sep 6, 2013

avanti5010 said:
According to the dealer the responses are from "Infiniti Engineering". By the way, I am NOT kidding. This is true.

I knew about the freeze-up, but just wanted to see their response. What really pisses me off is the responses to the MINOR cosmetic issues.

Infiniti is supposed to call me today. We will see!

The exhaust would be such an easy fix. They just need to put it up on the lift and adjust some of the bolts or hangers, and worst case scenario, cut a piece off and reweld to line it up better. Can you show a picture so we see how bad it is?

hej

· #13 · Sep 6, 2013

gbert15 said:
Shouldnt you have inspected these things though before taking delivery? My dealer made sure that I go around and go thru everything inside the car to make sure everything is fine by me before taking possesion of my Q50!

You should always check out the car for obvious things, but I think it's wrong for the dealer to put the onus on the customer to make sure the experience is a good one. Common sense says that if I take a brand new car home and a day later I notice less obvious scratches somewhere, it was probably like that when I took delivery.

Reactions: 1

avanti5010

Discussion Starter · #14 · Sep 6, 2013

gbert15 said:
Shouldnt you have inspected these things though before taking delivery? My dealer made sure that I go around and go thru everything inside the car to make sure everything is fine by me before taking possesion of my Q50!

I did inspect the car, but sometimes because of sunlight, darkness or other factors, a couple of small things which you may not see initially could pop up. Besides, I should not have to inspect a premium car with a fine tooth comb - that is Infiniti's and the delivering dealer's job. It is possible that some of you have the exhaust pipe issue and have never noticed it. According to Infiniti it is acceptable and the service manager said some of their new cars on the lot have alignment issues on the pipes, too.
Did you check YOURS???????

avanti5010

Discussion Starter · #15 · Sep 6, 2013

Q50Aggie said:
The exhaust would be such an easy fix. They just need to put it up on the lift and adjust some of the bolts or hangers, and worst case scenario, cut a piece off and reweld to line it up better. Can you show a picture so we see how bad it is?

It really isn't that bad. The issue for me is not the pipe itself - it's Infiniti's response to NOT fix it. Christ, I could do it myself and probably will, but that is NOT the point! The POINT IS: Infiniti's refusal to even attempt to fix it. Capice??

SimpsonTide985

· #16 · Sep 6, 2013 (Edited)

avanti5010 said:
It really isn't that bad. The issue for me is not the pipe itself - it's Infiniti's response to NOT fix it. Christ, I could do it myself and probably will, but that is NOT the point! The POINT IS: Infiniti's refusal to even attempt to fix it. Capice??

Can you show us what it looks like?

and can anyone here actually confirm or deny if these responses to these specific issues are specific to Infiniti or is it something that is customarily not covered under warranty?

I don't want avanti to get mad at an issue that isn't something that Infiniti or any other company could do anything about. It would be a shame for that kind of perception to be created when it's actually not what it appears to be. I'm sure there are a lot of small things that may appear to be simple and easy to fix that you would think would be covered under warranty but actually aren't.

avanti5010

Discussion Starter · #17 · Sep 6, 2013

Once again, it's not that bad. It's something that probably 90% of buyers would not even notice or care about. But it is Infiniti's outright refusal to do something! I'm sure Kia or Hyundai and most other companies would tell the dealer: FIX IT! KEEP THE CUSTOMER HAPPY!
I'll try to take some pix and post them.

selzini

· #18 · Sep 6, 2013

avanti5010 said:
I did inspect the car, but sometimes because of sunlight, darkness or other factors, a couple of small things which you may not see initially could pop up. Besides, I should not have to inspect a premium car with a fine tooth comb - that is Infiniti's and the delivering dealer's job. It is possible that some of you have the exhaust pipe issue and have never noticed it. According to Infiniti it is acceptable and the service manager said some of their new cars on the lot have alignment issues on the pipes, too.
Did you check YOURS???????

I had forgotten about this:

Soon after I picked up my G35, in January, 2007, I noticed that when the sunlight hit it a certain way, there was obvious paint damage on the C-post and below, like it had been constantly hit or rubbed against. The dealer didn't know for sure what caused it, but guessed it might have been done during transport on the truck. Without any hassle, they paid to have it repainted. Until now, I had completely forgotten about it - that's how good the repair was. Again, the dealer has a responsibility to make things right.

This also reminds me of the stories that came out(in the 70's, I believe), about how, when an American car was imported into Japan, the first thing that the dealers did over there, was take off the hood, trunk, etc., and realign them, because of the shoddy way they were assembled.

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Reactions: 1

Doyle

· #19 · Sep 6, 2013

Dealers make a high percentage of their profits from the Service Shop. If customers don't feel confident in taking their vehicles to the Dealer for service, it will surely bite him in the end.

JR69

· #20 · Sep 6, 2013

avanti5010 said:
I took delivery of my Q50 Hybrid Sport 2 weeks ago. In addition to the freeze-ups I noticed a couple of minor cosmetic issues and took the car in to have them corrected. What an unbelievable fiasco Infiniti caused!!!!!!!!!

Issue #One: I noticed that my right side exhaust extension was out of line by a quarter of an inch - visible when looking at the car from behind.

Infiniti's Response: Not Warrantable because "there is no technical or spec problem here". Can you believe that? Infiniti will not authorize the dealer to straighten the exhaust tip!!!!

Issue #Two: There were some light scratches in the console near the shifter.

Infiniti's Response :"Not a warrantable condition" and refused to replace the damaged part!

At this point, I am losing faith in Infiniti as a car company (PREMIUM, no less)!

I cannot believe their responses to these two small problems.

All I can say is: "IF INFINITI WANTS WAR THEY ARE GOING TO GET IT FROM ME"

Infiniti's Response to Freeze-Ups: "Performed CANN Diagnosis and found all operations NORMAL. In Touch uses an operating system like many computers and tablets use and may not respond immediately and freeze at some times. The system can easily be reset by holding down the Audio button for at least 5 seconds. The system
will shut down and restart itself." HAS INFINITI EXPLAINED THE RESET FUNCTION TO ANY OF YOU?????

Go to a different dealer.

I had two small pin holes on my aluminum center trim. They looked at it and determined it was probably from a staple on the plastic cover from the factory. They ordered a new one and replaced it. My dealer was fantastic.

Dealers are all different and unfortunately are the face of the company and if they are bad we blame the company and not the dealer. If I don't get what I want or if I think the dealer is being lazy or is stretching the truth, I will go to another dealer.

Reactions: 1

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