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243 Posts
I took delivery of my Q50 Hybrid Sport 2 weeks ago. In addition to the freeze-ups I noticed a couple of minor cosmetic issues and took the car in to have them corrected. What an unbelievable fiasco Infiniti caused!!!!!!!!!
Issue #One: I noticed that my right side exhaust extension was out of line by a quarter of an inch - visible when looking at the car from behind.
Infiniti's Response: Not Warrantable because "there is no technical or spec problem here". Can you believe that? Infiniti will not authorize the dealer to straighten the exhaust tip!!!!
Issue #Two: There were some light scratches in the console near the shifter.
Infiniti's Response :"Not a warrantable condition" and refused to replace the damaged part!
At this point, I am losing faith in Infiniti as a car company (PREMIUM, no less)!
I cannot believe their responses to these two small problems.
All I can say is: "IF INFINITI WANTS WAR THEY ARE GOING TO GET IT FROM ME"
Infiniti's Response to Freeze-Ups: "Performed CANN Diagnosis and found all operations NORMAL. In Touch uses an operating system like many computers and tablets use and may not respond immediately and freeze at some times. The system can easily be reset by holding down the Audio button for at least 5 seconds. The system
will shut down and restart itself." HAS INFINITI EXPLAINED THE RESET FUNCTION TO ANY OF YOU?????
Issue #One: I noticed that my right side exhaust extension was out of line by a quarter of an inch - visible when looking at the car from behind.
Infiniti's Response: Not Warrantable because "there is no technical or spec problem here". Can you believe that? Infiniti will not authorize the dealer to straighten the exhaust tip!!!!
Issue #Two: There were some light scratches in the console near the shifter.
Infiniti's Response :"Not a warrantable condition" and refused to replace the damaged part!
At this point, I am losing faith in Infiniti as a car company (PREMIUM, no less)!
I cannot believe their responses to these two small problems.
All I can say is: "IF INFINITI WANTS WAR THEY ARE GOING TO GET IT FROM ME"
Infiniti's Response to Freeze-Ups: "Performed CANN Diagnosis and found all operations NORMAL. In Touch uses an operating system like many computers and tablets use and may not respond immediately and freeze at some times. The system can easily be reset by holding down the Audio button for at least 5 seconds. The system
will shut down and restart itself." HAS INFINITI EXPLAINED THE RESET FUNCTION TO ANY OF YOU?????