Cool story, bro?
According to the dealer the responses are from "Infiniti Engineering". By the way, I am NOT kidding. This is true.Report the cosmetic issues to Infiniti Corporate and make him aware of your dealer's response. Then find another dealer.
The exhaust would be such an easy fix. They just need to put it up on the lift and adjust some of the bolts or hangers, and worst case scenario, cut a piece off and reweld to line it up better. Can you show a picture so we see how bad it is?According to the dealer the responses are from "Infiniti Engineering". By the way, I am NOT kidding. This is true.
I knew about the freeze-up, but just wanted to see their response. What really pisses me off is the responses to the MINOR cosmetic issues.
Infiniti is supposed to call me today. We will see!
You should always check out the car for obvious things, but I think it's wrong for the dealer to put the onus on the customer to make sure the experience is a good one. Common sense says that if I take a brand new car home and a day later I notice less obvious scratches somewhere, it was probably like that when I took delivery.Shouldnt you have inspected these things though before taking delivery? My dealer made sure that I go around and go thru everything inside the car to make sure everything is fine by me before taking possesion of my Q50!
I did inspect the car, but sometimes because of sunlight, darkness or other factors, a couple of small things which you may not see initially could pop up. Besides, I should not have to inspect a premium car with a fine tooth comb - that is Infiniti's and the delivering dealer's job. It is possible that some of you have the exhaust pipe issue and have never noticed it. According to Infiniti it is acceptable and the service manager said some of their new cars on the lot have alignment issues on the pipes, too.Shouldnt you have inspected these things though before taking delivery? My dealer made sure that I go around and go thru everything inside the car to make sure everything is fine by me before taking possesion of my Q50!
It really isn't that bad. The issue for me is not the pipe itself - it's Infiniti's response to NOT fix it. Christ, I could do it myself and probably will, but that is NOT the point! The POINT IS: Infiniti's refusal to even attempt to fix it. Capice??The exhaust would be such an easy fix. They just need to put it up on the lift and adjust some of the bolts or hangers, and worst case scenario, cut a piece off and reweld to line it up better. Can you show a picture so we see how bad it is?
Can you show us what it looks like?It really isn't that bad. The issue for me is not the pipe itself - it's Infiniti's response to NOT fix it. Christ, I could do it myself and probably will, but that is NOT the point! The POINT IS: Infiniti's refusal to even attempt to fix it. Capice??
I had forgotten about this:I did inspect the car, but sometimes because of sunlight, darkness or other factors, a couple of small things which you may not see initially could pop up. Besides, I should not have to inspect a premium car with a fine tooth comb - that is Infiniti's and the delivering dealer's job. It is possible that some of you have the exhaust pipe issue and have never noticed it. According to Infiniti it is acceptable and the service manager said some of their new cars on the lot have alignment issues on the pipes, too.
Did you check YOURS???????
I took delivery of my Q50 Hybrid Sport 2 weeks ago. In addition to the freeze-ups I noticed a couple of minor cosmetic issues and took the car in to have them corrected. What an unbelievable fiasco Infiniti caused!!!!!!!!!
Issue #One: I noticed that my right side exhaust extension was out of line by a quarter of an inch - visible when looking at the car from behind.
Infiniti's Response: Not Warrantable because "there is no technical or spec problem here". Can you believe that? Infiniti will not authorize the dealer to straighten the exhaust tip!!!!
Issue #Two: There were some light scratches in the console near the shifter.
Infiniti's Response :"Not a warrantable condition" and refused to replace the damaged part!
At this point, I am losing faith in Infiniti as a car company (PREMIUM, no less)!
I cannot believe their responses to these two small problems.
All I can say is: "IF INFINITI WANTS WAR THEY ARE GOING TO GET IT FROM ME"
Infiniti's Response to Freeze-Ups: "Performed CANN Diagnosis and found all operations NORMAL. In Touch uses an operating system like many computers and tablets use and may not respond immediately and freeze at some times. The system can easily be reset by holding down the Audio button for at least 5 seconds. The system
will shut down and restart itself." HAS INFINITI EXPLAINED THE RESET FUNCTION TO ANY OF YOU?????