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Discussion Starter · #1 ·
I posted about this earlier, but I think it deserves another thread. Instead of writing out a bunch of stuff, I am going to leave the talking to what I recorded in my newest video. Short summary: 45 minutes into my 4 hour drive to Dallas, inTouch completely froze on me again. I did the reboot procedure, but that still did not fix the navigation problems. I still could not do anything with the top navigation screen. Really starting to regret my purchase. Wishing I would have gone with the M37 or GS350. The Q50 is an amazing car. I love driving the car, sitting in it, and looking at it. I just hate the the inTouch and Navigation system keeps freezing up, especially when I need it.





 

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Probably a stupid question.. but I see one of the errors.. you didn't remove the sd card did you?
 

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Discussion Starter · #4 ·
Probably a stupid question.. but I see one of the errors.. you didn't remove the sd card did you?
No, Jason. That error came up randomly after I held down the MAP button trying to unfreeze the top screen. I did later remove the SD card and reinsert it to see if that would fix it, but it did not fix it.
 

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Discussion Starter · #6 ·
Sorry that had to happen. I'd feel the same if I had to listen to that crap on the 3 hour drive to Dallas.
It's not even that. I finally was able to change the station about 40 minutes later, but I still could not do anything on the navigation screen the entire drive. And I was in a no data service area on my cellphone, so I could not get Google Maps up on my phone as a backup. I was relying on my memory of the route. It's just ridiculous we have to go through this on this brand new, and expensive car. If this is not resolved, and resolved soon, this will probably be my first and last Infiniti.
 

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I checked the service manual for your errors - not very helpful. Says:

CHECK USB HARNESS CONNECTION
1. Turn ignition switch OFF.
2. Visually check USB harness connector between display control unit and TCU.
Is the inspection result normal?
YES >> GO TO 3.
NO >> Repair or replace USB harness.
3.CHECK TCU UNIT POWER SUPPLY AND GROUND CIRCUIT
 

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Doesn't look good.
I'm wondering what would be result of visiting Infiniti Service Center with these issues.
 

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Having grown up in Houston, I make that drive in the opposite direction (from Dallas to Houston) a few times a year. If I had no SiriusXM/CD for the entire drive, I'd have a mental breakdown. lol. More seriously, since I often take roadtrips to areas I've never been, not having the nav working would be a PITA. I guess I could take a backup GPS unit, but dang.

I feel for ya, man. Hopefully something it gets resolved soon for you soon - one way or another.
 

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Discussion Starter · #11 ·
Having grown up in Houston, I make that drive in the opposite direction (from Dallas to Houston) a few times a year. If I had no SiriusXM/CD for the entire drive, I'd have a mental breakdown. lol. More seriously, since I often take roadtrips to areas I've never been, not having the nav working would be a PITA. I guess I could take a backup GPS unit, but dang.

I feel for ya, man. Hopefully something it gets resolved soon for you soon - one way or another.
I don't take the normal route (I-45) because it is too boring of a drive. I take 290 to Highway 6, through College Station, and Waco, then up I-35North into Dallas. It froze up before I even got to College Station. It did not resume until Waxahachie.
 

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It's not even that. I finally was able to change the station about 40 minutes later, but I still could not do anything on the navigation screen the entire drive. And I was in a no data service area on my cellphone, so I could not get Google Maps up on my phone as a backup. I was relying on my memory of the route. It's just ridiculous we have to go through this on this brand new, and expensive car. If this is not resolved, and resolved soon, this will probably be my first and last Infiniti.
You have lemon laws protecting you. Make a service appointment and have it recorded that the problem has occurred. I'm not sure of the details, but I believe they would need to resolve a repeated problem within x number of reports (4 I believe). A pain I know but get it documented through the service department each time it occurs.

Did you put this on the Infiniti Facebook site again? Make sure consumer affairs is aware as well.

http://www.carlemon.com/?r=false
 

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Discussion Starter · #13 ·
You have lemon laws protecting you. Make a service appointment and have it recorded that the problem has occurred. I'm not sure of the details, but I believe they would need to resolve a repeated problem within x number of reports (4 I believe). A pain I know but get it documented through the service department each time it occurs.

Did you put this on the Infiniti Facebook site again? Make sure consumer affairs is aware as well.

Lemon Law Statutes, Brochures, and Fact Sheets
I sent Infiniti a private message through FaceBook.
 

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Bring it to service.. new software always has glitches (yes everyone kill me for saying it but it is reality lol).. hence the reason for updates.. they would probably be able to give a better answer than I could.. i know it is the 2nd time it froze on you.. have it checked out.. luckily I havent heard of this issue with any customers at my dealership yet.. *knocks on wood*
 

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I sent Infiniti a private message through FaceBook.
Let us know what response you get. I'm likely coming to a deal with my salesman tomorrow and taking possession of a car within the next 10 days. Your continued report of the severity of your experience (and others) and lack of acknowledgement from Inifniti has me quite concerned. If they'd at least acknowledge they are aware of a potential issue it is under investigation, I'd be a bit more at ease.
 

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You really need to go back to the dealer and give them the car. There is a lemon law and you need to get on record with your dealer.
 

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Discussion Starter · #17 ·
Let us know what response you get. I'm likely coming to a deal with my salesman tomorrow and taking possession of a car within the next 10 days. Your continued report of the severity of your experience (and others) and lack of acknowledgement from Inifniti has me quite concerned. If they'd at least acknowledge they are aware of a potential issue it is under investigation, I'd be a bit more at ease.
Here is what I sent them:

Hello again. It is with great frustration that I must write you yet again. The entire inTouch system has locked up yet again on my second road trip with my new Q50. The reset (hold down power button) did reboot the computers, but still did not fix the navigation screen. During my entire 4 hour drive, my navigation screen was completely frozen. I even stopped the car and turned the car off 3 times, and it still would not let me do anything to the navigation. I tried multiple times to reboot and that did not fix it either. I even stopped the car and went to a restaurant for 30 minutes, and it still did not fix it. Finally, about 3 hours after the freeze up, navigation was resumed. This is absolutely ridiculous that I can not rely on the navigation and inTouch system on my $54,000 car. At this point, I really wish Infiniti would buy my Q50 back, and let me buy an M37 instead. The Q50 failures are getting out of control. On InfinitiQ50.org, there have been over 20 reported people having the failure, one person even is claiming his system locked up over 12 times so far. I am not sure I will ever purchase or lease an Infiniti again. I can clearly see why the Q50 launch was delayed, but obviously the car should never have been released with this crappy software. I have posted a video again showing the lock up. I expect to be contacted by someone high up who is in charge of identifying and working on a solution for this inTouch problem. I do not want to talk to a Customer Affairs specialist, as all he can do is read what the script tells him. I want to be ensured that this problem is being taken seriously by Infiniti, and I want Infiniti to acknowledge that they are aware of the problem, and I want to be updated on the solution progress. Please watch video below and pass along to the right person who can make sure engineers are working to specifically address this problem that virtually every Q50 owner has or will have experienced. It is so frustrating that this is happening, because I LOVE the car. It is beautiful, luxurious, and amazing, but the freezing inTouch system completely ruins the entire experience.
 

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Bring it to service.. new software always has glitches (yes everyone kill me for saying it but it is reality lol).. hence the reason for updates.. they would probably be able to give a better answer than I could.. i know it is the 2nd time it froze on you.. have it checked out.. luckily I havent heard of this issue with any customers at my dealership yet.. *knocks on wood*
Jason - do salesmen get notified from service when their customers come in with service issues, especially this early after a purchase? Is there active communication from service to sales?
 

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Discussion Starter · #19 ·
Bring it to service.. new software always has glitches (yes everyone kill me for saying it but it is reality lol).. hence the reason for updates.. they would probably be able to give a better answer than I could.. i know it is the 2nd time it froze on you.. have it checked out.. luckily I havent heard of this issue with any customers at my dealership yet.. *knocks on wood*
Yes, I will take it in when I get back in town. I don't think the dealer will be able to do anything. They will get it, and then tell me there is nothing wrong with it. Because right now there is nothing wrong with it...it is not frozen. But who knows until the next time it is frozen. I will take it in though to get documented,, for possible lemon law if they don't fix this.
 

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Yes, I will take it in when I get back in town. I don't think the dealer will be able to do anything. They will get it, and then tell me there is nothing wrong with it. Because right now there is nothing wrong with it...it is not frozen. But who knows until the next time it is frozen. I will take it in though to get documented,, for possible lemon law if they don't fix this.
Get it recorded officially through service each and every time it occurs. Show them / send them the video so they see it. Email it to them so they can keep it on record.
 
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