Newest InTouch update from the dealer

44639 Views 25 Replies 16 Participants Last post by NISMOGreens, Nov 24, 2014

trogdor

Discussion Starter · Mar 29, 2014

Took my 200 mile Q50 to the dealer as my back up lines don't work, no apps on InTouch (salesman said they were 100% functional during purchase) and the seatbelt chime goes off frequently.

After acting like he (Service Manager) had never heard of these issues before, he said that I would have to "prove" the error before they would research the issue.

The Service Manager at my local dealer did not seem to really care, said that the lines may take up to "70 seconds" to come on even though after numerous demonstrations that mine didn't work even after waiting several minutes said, "What do you want me to do about it if they don't work?"

APPS:

I was given a photocopy of the Infiniti tech department "TechTalk" update. Here is what is says on apps:

"Although smart phone app integration in not yet currently available, Infiniti InTouch was designed to be flexible and upgradeable. Coming soon, Infiniti will be providing many new exciting features as Infiniti continues to enhance it's vehicles and their capabilities.

The first of these upgrades is a software reprogram which will add smart phone app calendar connectivity, SiriusXM Travel Link, Interactive Quick Guide, and system performance enhancements are currently expected to be included in the upgrade.

Without this upgrade, the Infiniti InTouch system will continue to function, but the customer will not have access to some of the new features. The Infiniti InTouch Premium app package will be available by subscription later this model year. The apps in this package will provide information for services such as restaurant reservations, traffic, sports news and weather."

The dealer did not have any ETA of when this upgrade was going to be released other than "later this fall" and did not have any pricing available for the Premium app subscription.

Short story:

No fix or plan for back up lines
InTouch will be upgraded in the fall for a premium subscription fee

I will scan and upload the photocopies I was given on Monday.

YMMV

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misterba

· #2 · Mar 29, 2014

It looks like we have many new members joining in and being pissed off with Infiniti and dealers approach to InTouch problems. So if they're waiting for this to go away they are wrong. One thing is to have an issue with something but it looks like they really don't give a crap about trying to make it right.

vices

· #3 · Mar 29, 2014

There was a guy on here that lemon law'd his car back because of the lack of backup lines - arbitrator decided in his favor that it was a safety issue and not compliant with what was purchased.

TomP

· #4 · Apr 1, 2014

If you wait long enough, a bunch of people will jump on this thread and tell you how ridiculous you are for wanting a car that works as advertised. Thats a bonus.

Reactions: 5

toinfiniti

· #5 · Apr 1, 2014 (Edited)

TomP said:
If you wait long enough, a bunch of people will jump on this thread and tell you how ridiculous you are for wanting a car that works as advertised. Thats a bonus.

wait..... wait for it..... wait......

That's pretty much what I was so affraid that Infiniti would do. They screw you over for taking a risk on the first year model. They are also charging the apps now? I thought the agreement with first year model is the first 4 years are free and now they are changing it? Oh boy... I was loyal to Infiniti because they won't go this direction. I know they are trying to build their brand and get more loyal customers. I guess I am wrong now.

andrew

· #6 · Apr 1, 2014 (Edited)

Why don't you wait and see about the fee's.
Most do charge because it gets rid of things like commercials for Pandora.
It's not free to do that.
So it seems silly your getting upset about it.

But on the other hand, some have decided to drop fee's (see below).
As far as I know this does not include Lexus which does have a fee.

Toyota’s original plan had been to provide Entune apps free for the first three years and then hit motivated customers with a $5/month subscription or TBD annual fee. However, for presumably competitive reasons, Toyota has just decided to waive any further payments. Via the email blast:

Quote:
Originally Posted by toinfiniti

wait..... wait for it..... wait......

*shakes fist at toInfiniti* idiot.
.
.
.
I'm kidding.

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toinfiniti

· #7 · Apr 1, 2014

I am not upset yet because it is not the end of the world but I am just surprised of how Infiniti as company handles this!

PEB

· #8 · Apr 2, 2014

The dealer did not have any ETA of when this upgrade was going to be released other than "later this fall"

This was LAST fall and we are still waiting.

And Trogdor, I hope you will grade your new car dealer experience accordingly when it comes time for the survey to finally arrive.

fjmdfw

· #9 · Apr 4, 2014

Does the grading actually mean anything? I've killed the dealer and parent in multiple surveys, lies, lies and more lies if all I get at a local and national level.

trogdor

Discussion Starter · #10 · Apr 5, 2014 (Edited)

I am not sure about the survey impact. My car is back in the shop today, (owned it two weeks now) for predictive line issues, no apps and the seatbelt warning chime sometimes won't turn off even when driving.

The dealer asked if I had completed my survey and when I said no, I was waiting to see how they handled my cars issues, they seemed very nervous and said they would appreciate it if I waited until my issues were resolved before I completed it with anything other than "10's".

The Service Manager again stated that the apps have never worked and that they won't until the fall when the Premium App package is released. I explained that the apps were a large part of the sales pitch and demonstration and I was told they worked up front. He just stammered and said that he can't speak for what I was told during the purchase.

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fjmdfw

· #11 · Apr 6, 2014

They have a real integrity issue on their hands that doesn't seem to bother them. I sold mine, took a $4.5K hit but didn't care. They **** thing was in the shop 8x in 5 months.

Reactions: 2

SimpsonTide985

· #12 · Apr 8, 2014

I brought my Q50 in for its first service appointment yesterday. The dealership also did a calibration update on my InTouch. I've never experienced any issue with any of my tech so far and I'm not sure exactly what they did but I could swear that it loads up a little faster when I start it up now.

I'll have to mess around with it to see if anything was added or changed.

PhillyGuy

· #13 · Apr 10, 2014

I got the InTouch update a few weeks ago. It pretty much seems OK, with a few quirks.

When I park the car and come back later, sometimes the radio is not on the last station I was listening to, but on the station prior to the last one. That's happened about 3 times. Yesterday, the radio was off when I parked, but was on when I restarted the car, about 5 hours later. Not the worst problem, just a little weird.

Twice, the NAV system has not booted and I got a message that the SD card was not working right. I had to remove the SD card and reinstall it. When I restarted the car, everything was normal. This had never happened prior to the update. It takes a couple of minutes to do the reinsertion; if you're in a hurry, it's a little annoying.

I'm concerned that if I let a friend or relative drive the car and some of these issues happen, they could be at a loss for a solution. What's a "quirk" to the owner/principal driver could be a major obstacle to an infrequent driver.

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Reactions: 1

BNB-Ryan

· #14 · Apr 10, 2014

Weird about the seat belt warning chime. I don't think I even have that on my car - I thought this was a positive thing

My car doesn't bug me at all if I don't have my seat belt on.

andrew

· #15 · Apr 10, 2014

PhillyGuy said:
I'm concerned that if I let a friend or relative drive the car and some of these issues happen, they could be at a loss for a solution. What's a "quirk" to the owner/principal driver could be a major obstacle to an infrequent driver.

Phillyguy, you need to get a label maker.
Make a label called "reboot".
And put it in the middle of your volume button.

If that is not clear enough, a bigger label under the volume knob saying, "Press and hold Volume Button to Reboot Center Console" >

misterba

· #16 · Apr 10, 2014

andrew said:
Phillyguy, you need to get a label maker.
Make a label called "reboot".
And put it in the middle of your volume button.

If that is not clear enough, a bigger label under the volume knob saying, "Press and hold Volume Button to Reboot Center Console" >

I can send him some stickers. Maybe there will be more people interested, the way this is going. Like "No lines while backing up for 40 seconds", or "Don't use Pandora, Google, E-mail, they don't work"... and so on.

You know, for some people who don't know the car.

David_in_CT

· #17 · Apr 10, 2014

No need to worry about other people not being able to understand all the features of q50 - that is why Infiniti made multiple users' profiles - the owner has profile that let to DRIVE the car and all other profiles have the right .. to go to h-e-l-l if they touch the car

Reactions: 2

Badgerfan

· #18 · Apr 11, 2014

I am taking my car in for the 4th time next week to "fix the navigation system not loading problem". They claim that this has only happened in one other car they know of, but I doubt that is the case. I continue to also be frustrated with the InTouch not being available three months after I purchased the car. This is the first Japanese car I have purachased in 35 years that I have had this level of frustration. I think I may have made a mistake not buying another Acura.

BNB-Ryan

· #19 · Apr 11, 2014

Badgerfan said:
I am taking my car in for the 4th time next week to "fix the navigation system not loading problem". They claim that this has only happened in one other car they know of, but I doubt that is the case. I continue to also be frustrated with the InTouch not being available three months after I purchased the car. This is the first Japanese car I have purachased in 35 years that I have had this level of frustration. I think I may have made a mistake not buying another Acura.

Don't worry, maybe you haven't seen Acura's lately... Oh God are they ugly. The inTouch issues are minor when it comes to the stress and humiliation of being seen in a newer Acura.

Reactions: 3

toinfiniti

· #20 · Apr 11, 2014

Badgerfan said:
I am taking my car in for the 4th time next week to "fix the navigation system not loading problem". They claim that this has only happened in one other car they know of, but I doubt that is the case. I continue to also be frustrated with the InTouch not being available three months after I purchased the car. This is the first Japanese car I have purachased in 35 years that I have had this level of frustration. I think I may have made a mistake not buying another Acura.

I run to this similar issue when my cuz plugged her Samsung note to the USB. Some devices could lead to incompatibility issue but if you don't have anything plugged in than you might need to go to dealer.

The crash is not happening right away which why I did not know that the phone was the cause of it until the second day I was trying to troubleshoot it. I knew if I bring it to dealer, they won't find anything (probably the log might tell something but I doubted that the dealer guys know how to deal with software). If you are not techy enough, I would not suggest you to go to debug mode and check the log.

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