[chicagokevo]

An interesting service update was performed on my Q50 yesterday when I dropped it off for my standard 5k mile service maintenance:

"PC262 Q50 QUALITY ASSURANCE FUEL" was applied, as apparently it was an automatic update that was triggered from the Infiniti service computers. My service manager tried to explain what it was to me, but he was not making a whole lot of sense as to what its purpose is, much less why my car needed it. I believe he suggested it's a procedure that Infiniti "intended" for me to have when I last brought my car in for the voluntary DAS reprogram a couple of weeks ago but that it was never done.

In any event, they topped off my fuel tank with this procedure (too bad I didn't wait to fill up just a few days earlier! ) Was wondering if anyone else has had this procedure done? Or if any of the resident Infiniti service techs here can elaborate as to what this "Quality Assurance Fuel" means? I've attached an image of my service order form for reference.

 

[selzini]

It was explained to me(when I brought my car in today for the update), that it is Infiniti's way of saying, "We're sorry about the problems you've had with the DAS, so we're giving you a free fill-up."

 

[chicagokevo]

It was explained to me(when I brought my car in today for the update), that it is Infiniti's way of saying, "We're sorry about the problems you've had with the DAS, so we're giving you a free fill-up."

Ha. That's the very least they can do. Would've been nice if my tank wasn't already 7/8th full! Very weird though.

 

[Sinecure]

What Selzini said. If you're taking your car in for the DAS update, bring it in as empty as possible. Mine was at/under 1/8th. Thanks for the $55 in gas Infiniti.

But really, they couldn't explain to you that this was a courtesy/thank you from Infiniti? That's odd.

 

[vbx]

I went in for the DAS update with half a tank. No refilling. lol

 

[cvipgo]

"PC262 "Q50 Quality Assurance Fuel" is part of latest DAS & InTouch updates (P4201 & P4205) and it looks like some dealer are complying to it and some don't.

 

[vbx]

Weird. I see it on my work order though.... So they charged corporate for it, but didn't perform it on my car. hmmmmm

 

[selzini]

Weird. I see it on my work order though.... So they charged corporate for it, but didn't perform it on my car. hmmmmm

Two possibilities:

1) Your dealership is terrible.

or

2) Your dealership is tired of you, won't do anything for you, and they hope you would go elsewhere.

Let's start a poll, and see what most forum members think is the correct one.

 

[jkay]

Well, I didn't receive the top off either.

Not to rant too much - my last post erased after a longer version so this one will be short (you're welcome! ).

Infiniti needs to get on the stick with the Q issues. The fact that so many people are not getting the fuel when it's on service orders is ridiculous. I don't really care that I didn't get free gas - it's more the lack of attention to detail. If service depts aren't doing something on a work order either they don't know what it is - bad.

Or they just aren't doing things hey should - bad. What else isn't being done on work orders then?

Or they are trying to pocket the cash - bad.

If Infiniti can't deal with a detail like this on their main money maker (planned to be at least) someone just isn't focussing on the issues.

Just another poor showing of management that they can't get a handle on simple things and that makes this 4 time Infiniti buyer less likely to go for a 5th.

I know it's just some gas but I think the issue is bigger than that. This is clearly showing a lack of focus on the consumer and bettering the experience of those with a Q. Something they can I'll afford.

Rant off. It's just gas. . .

 

[selzini]

JKAY, I didn't mean to make light of the situation(in general). If a dealership is not performing the service, even a small one like the fill-up, then they should be reported to Infiniti corporate. Though Infiniti can(and should) be criticized for some things, most of the consumer's perception of the company will be based upon the interaction with the dealer. Infiniti must put pressure on those dealerships to do the right thing.

 

[jkay]

JKAY, I didn't mean to make light of the situation(in general). If a dealership is not performing the service, even a small one like the fill-up, then they should be reported to Infiniti corporate. Though Infiniti can(and should) be criticized for some things, most of the consumer's perception of the company will be based upon the interaction with the dealer. Infiniti must put pressure on those dealerships to do the right thing.

Exactly my point. If Infiniti intends to salvage their relationship with a number of Q buyers/early adopters/beta testers they need to take details like his more seriously. I mean, c'mon, you can't tell me they've never had a corporate funded fuel fill up instituted on any other repair in the history if their existence. Assuming they have, they had to have run into this situation before and should have been VERY specific with the dealers or had a system in place to make sure things like this don't happen. It's like the companies that offer rebates on a purchase and the third party company doesn't fulfill them. The black eye is on the manufacturer more than the third party company.

In this case, there is a pretty significant opportunity for abuse that must be accounted for in the release of something like this. A simple system to monitor would have been a good start. Instead, they probably go a report from whomever is reading this board that people aren't getting the gas yet Infiniti is getting billed for gas.

What do you think the response of the person/people getting that report would have been. Something like 'oops, how could this happen? We'd better make sure we fix this and put a system in place to make sure our customers are happy'.

Sounds like they should be doing this with the other aspects of the Q's botched release. Why they aren't being proactive just floors me. Their reactive, non-communicative approach to all of these things just pulls the rug out from under their advertised change in operation. You can't just say you are going to be a luxury car maker - you have to act like one and make your customers feel like they are a part of that luxury experience.

I didn't think you were minimizing this issue at all. I just wanted to keep the fact that we're talking a few gallons of gas so this issue itself isn't such a big deal on its own. However, it is just another compounding issue in the long line of issues surrounding the Q release. frankly, I'm just disappointed.

Part of me doesn't even want to look at my service order to see if the fill up was listed because it I didn't get the gas, if I confirm it should have been done, my confidence level in this service department will drop dramatically. I may go with the head in the sand approach for now so I don't start getting really upset.

I agree, if owners have the item listed, they should report the dealer if they did not get the fill up. If it was not listed on the work order then owners should contact Infiniti directly to see why. Maybe only certain updates/recalls get the fill up. Who knows, either way it's just disappointing.

 

[Sinecure]

jkay, for some reason, not all of the campaigns include the "quality assurance" fuel. If I remember correctly, there are three campaigns and two of them include fuel. I'm not sure what the difference is.

As for vbx, now I'm starting to wonder if the service adviser is incompetent, or has been reading this forum and flagged vbx's car. I'm leaning toward the former.

We've teased vbx fairly regularly for seeming like a troll, but I have to admit I'm warming up to having him here. This place would be boring if we were completely one-sided. Plus, usually I'm the sarcastic one online who gets in trouble for posting rabble-rousing stuff in forums (track me down on TGR to see what I mean, JONG).

 

[jkay]

jkay, for some reason, not all of the campaigns include the "quality assurance" fuel. If I remember correctly, there are three campaigns and two of them include fuel. I'm not sure what the difference is.

As for vbx, now I'm starting to wonder if the service adviser is incompetent, or has been reading this forum and flagged vbx's car. I'm leaning toward the former.

We've teased vbx fairly regularly for seeming like a troll, but I have to admit I'm warming up to having him here. This place would be boring if we were completely one-sided. Plus, usually I'm the sarcastic one online who gets in trouble for posting rabble-rousing stuff in forums (track me down on TGR to see what I mean, JONG).

Yep, finally decided to look at my work order and the fuel line is NOT on there so must have one of the 'other' campaigns. At least my issue isn't with my dealer - phew.

VBX seems to be communicating a bit less on the hyperbole side and more even keeled and I agree - when not so sarcastic he's got some good points. And yes, if he is the king of sarcasm you would be the prince

 

[vbx]

Would this be the fault of the service writers? or the High School kids you guys have working back there?

 

[mattreading22]

I personally think that it is the dealership that you are working with. I have not had one client come to me complaining about any of these issues. I would say that the dealership needs new managers, as well as service consultants. If not this, then they need to be taught how to perform customer service the correct way. I understand completely where people are coming from on here because I would be pissed off as well if I had to go in multiple times for them to update and calibrate everything. Just keep in mind that it is not the entire brand itself because there are many dealerships out there that keep their customers very happy.

 

[andrew]

I don't think VBX had enough brains to figure that out Matt.

Or to figure out since he does nothing but complain his dealer probably isn't going to go out of their way to do anything nice for him.

Kind of comes down to common sense 101.

 

[jkay]

Would this be the fault of the service writers? or the High School kids you guys have working back there?

I retract my previous comment . . .

.

JK

 

[Sinecure]

vbx, did you have that service done at my dealership? I sincerely doubt it because 1) we don't have high school kids working here, and B) our service advisers wouldn't make this mistake - they were the ones who initially came to me asking if I wanted to have my update done and get a free tank of gas.

To answer your question, it is the responsibility of the service adviser to make sure this stuff gets done. At my dealership though, it would be the technician who would drive your car over to the gas station and fill it with Premium fuel for you (yes, we use premium every time we fill an Infiniti).

If it was my guys who screwed up, please let me know and your next oil change is on me. If it was some other dealership, feel free to reflect your displeasure when you get the survey from Infiniti in a day or two.

 

[selzini]

vbx, did you have that service done at my dealership? I sincerely doubt it because 1) we don't have high school kids working here, and B) our service advisers wouldn't make this mistake - they were the ones who initially came to me asking if I wanted to have my update done and get a free tank of gas.

To answer your question, it is the responsibility of the service adviser to make sure this stuff gets done. At my dealership though, it would be the technician who would drive your car over to the gas station and fill it with Premium fuel for you (yes, we use premium every time we fill an Infiniti).

If it was my guys who screwed up, please let me know and your next oil change is on me. If it was some other dealership, feel free to reflect your displeasure when you get the survey from Infiniti in a day or two.

I've stated before that I've dealt with four Infiniti dealerships since 1999, and feel very lucky that they've all been good, and willing to take care of any concerns I had. With the current one, which is less than a year old, I connected with the general manager when ordering the car. He, and the entire staff, have been fantastic. Even if vbx's dealer is a good one(which does sound like it might not be the case), it looks like it is too late for him to create a good rapport with them. If he does go to another dealer, I suggest that he try a different tact from the very beginning. He might find out that, though "the squeaky wheel gets the grease," constant "squeaking" will get people to become accustomed to the noise, and thus become inured to it. Just saying.

 

[Sinecure]

If he does go to another dealer, I suggest that he try a different tact from the very beginning.

Sorry, but I have to call out our resident grammar nazi on use of wrong word.

Although the word you used is the correct word to illustrate what vbx sometimes lacks, it isn't the word to use for what you're describing.

From Dictionary.com:

tact: a keen sense of what to say or do to avoid giving offense; skill in dealing with difficult or delicate situations.

tack: a course of action or conduct, especially one differing from some preceding or other course. (from nautical term for sailing against the wind by taking a zigzag path)