Predictive Lines - Arbitration Judgment
2014 Q50 Hybrid Sport RWD - navigation package
The issues I was having with my car are as follows:
1. Predictive lines missing from back up, software slow to load
2. Loud blaring noise coming from the interior. (videotaped the incident)
3. Shifting issues-hard jerk
Mind you issue 2 and 3 did not play in the decision of the judgment.
During my arbitration I provided photos and video tape of the incidents. Nissan argued that I turned off the prediction lines in the settings. Luckily I had video proving that the settings were ON and that the lines did not appear. They also pointed out that in the manual if the wheel is not at a slight turn, but in a neutral position, that when you put the car in reverse, the lines will not appear.
The arbitrator decided that he needed to see the car in action so we did a test drive. During the test drive, the arbitrator observed times for software loading varied from 1:20 to 1:46. After starting the vehicle and fully loading the software, the predictive lines never appeared upon initial backup, but would subsequently appear on later backups during that same sequence. If the driver did not wait until the software fully loaded, the predictive lines would not appear during that sequence. There was one instance of the camera not coming on even when the software had fully loaded.
Responding to the arbitrators questions, the manufacturer testified there was no TSB (technical service bulletin) regarding this problem and there had been no recall for this defect. She further testified (Denise Caldwell - representative on behalf on Nissan Motor Company - Infiniti Division) that Infiniti had no "set standard" as to the amount of time required for the software to load, and apologized to the consumer for the " undesirable characteristics of the vehicle.....".
Based on the testimony of the parties, the documents presented at the hearing, and the test drive of the subject vehicle ("the evidence"), I have determined that the concern does exist, and the evidence supports the existence of a defect. In light of the stance of the National Highway Traffic Safety Administration (NHTSA) on the mandatory installation of backup cameras in new vehicles sold in the United States after 2015 to prevent back up deaths and injury, I deem this nonconformity to be a SAFETY ISSUE, which results in a condition likely to cause serious injury or death.
A reasonable number of repair attempts is presumed to be two or more attempts in the case of a nonconformity which results in a condition likely to cause serious injury, or death. That presumption has been met, and therefore order that the Consumer is entitled to a replacement or repurchase of this vehicle at his option. I further order that written document of the complaint for this condition was recorded at 1,580 miles, and since the consumer was deprived of his vehicle for 15 days for various repairs, the consumer shall not be liable for any reasonable use deduction charges.
Ive decided to take the repurchase. It sucks that Infiniti has opted not to disclose to their consumers that this issue is present on almost all their Q50's that dont have the deluxe technology package (which includes an upgraded back up camera system). I hope this helps everyone. I will make a copy of the official documents and attach in PDF in a future thread. What's more ridiculous to me are owners of the Q50 who've responded to this thread negatively. It has nothing to do with way I drive. Its the principal. We all bought a car that has Standard features on it across the board. We expect them to work all the time. Hence the "standard feature".