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Discussion Starter · #1 ·
I have finally been able to look at my car in the sunlight and have noticed significant scratches on the paint and trim. I have only driven it 80 miles, from the dealership and home again 2x. Delivery took place late in the evening so I did not see the issues, not to mention the graphite color is fantastic for not showing these things easily.

I am really bummed. Clearly I am bringing the car back in the AM to the dealer to see what can be done. Hopefully its packing wrap residue or something, but it really doesn't appear to be the case.

The worst is a 2-3' (yes foot) scratch going from the rear tail-lights along the passenger side door near the body line...

Oh the humanity :(

My sales guy is awesome and contacted the service department.

How does one resolve such things? Of course if the damage is through the clear I will ask for a new car. not sure how that will go over..does anyone haev experience with something like this?
 

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machmike, I had the wrap residue lines on my car.
But didn't notice it until I washed the car the first time.

If you have a bird poop / tar remover product, just use that and it will get it off.
Maybe took me 15 minutes to clean it all up.
This is probably much faster at least in your case than driving back to the dealer and then waiting for them to do it.

Mine had vertical lines on the front and rear fender, and a pair of horizontal lines along each side along the doors and fendors.
 

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Discussion Starter · #4 ·
I also have gouges in the chrome trim....i am 99% certain the body line scratch isn't wrap residue. My finger nail goes into it.
 

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On the scratches try clay baring your car. Not sure if that will work, but it may be work a try.
 

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When I received my G in 2007, about a month later I noticed some paint damage on the passenger side C pillar. It only could be seen when sunlight hit it a certain way. It looked like something like a chain had been hitting the area during transport. The dealer paid to have the area repainted. I was worried that, in time, the painted area would become obvious, but even after 6 1/2 years, there was no difference in the original paint and the repaint. Good luck working with your dealer.
 

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Just ask your sales guy if they can do full detail for you. Have you ever used any towels or microfibers on the car since you have had it? I know that on our showroom cars they will get swirl marks unless we use the spray on wax, so maybe that is why. I highly doubt they are through the clear coat, you can tell by rubbing your finger nail across them. I bet your sales guy will give you a detail and it will look fine. Also, if you have a darker color, it will show more.
 

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I've got quite a bit of wrap residue on mine. Can't wait for the weather to break, so I can get to it.
 

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Discussion Starter · #10 ·
The chrome trim repair will be the toughest part IMO. The hood marks might be wrap residue, but the nature of how they flow looks like a scratch. That rear quarter is just irritating. I would like the honor of being the first idiot to mess up my car. I have had that honor for 25 years running.
 

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You're taking the right tack by talking with your salesperson. If they're any good, they'll make sure to get things sorted out as best they possibly can. If you just took delivery, you've got a survey in your inbox (or on its way) and the salesperson wants all 10's on that survey.

Adhesive residue is the most common problem. It is usually straight lines, although sometimes on side panels and the hood, they aren't straight. It easily looks and even sort of feels like a scratch. We use wax and elbow grease to remove it, although bug/tar remover would probably work.

Maybe now that Infiniti has a CEO who came from Audi, we'll move to putting the cars in cloth bags like they do and we won't have to deal with adhesive residue any more.

If the dealership can't rectify the situation, find a really good local detailer.
 

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Hey all, so when I bought my car I did a look around before taking it but didn't notice this on the car until the next day while filling up gas, on my trunk there was this scratch (but w/o the swirls on it) so i took it to the dealership and told my salesmen about it he took me down to were they detail the car and tried to take it out.

well I get the car back they tell me they tried but couldn't get it out and now there are swirl marks on it as well...and I don't know what t do now...its been about a week since I've been there.
 

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was this a new purchase?
 

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hard to tell how deep it is but it seems like they must have buffed off a few layers when trying to fix it. The swirl marks look pretty deep as well at least through the picture.
 

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well the first time I saw it someone told me that if you can't feel it, it should be buffed out and you couldn't feel the scratch...maybe i'm just being a baby idk. But i just feel like when you buy a new car there shouldn't be marks like that unless you've done it on your own.
 

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my dealership did a really good pre sale - I bet they used cquartz - car still looks shiny and wet 6 months after delivery
 

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Hey all, so when I bought my car I did a look around before taking it but didn't notice this on the car until the next day while filling up gas, on my trunk there was this scratch (but w/o the swirls on it) so i took it to the dealership and told my salesmen about it he took me down to were they detail the car and tried to take it out.

well I get the car back they tell me they tried but couldn't get it out and now there are swirl marks on it as well...and I don't know what t do now...its been about a week since I've been there.
you could always try wetsanding the scratch if it is not deep, then polishing.
 
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