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1) If you have had a lock-up, take your Q50 in for service to have them diagnose and submit the warranty claim to Infiniti - the more people that actually report this, the quicker it will truly get on their radar. This is the most important thing because simply reporting to Infiniti Facebook or Consumer Affairs is not the most official channel to document the lock up.

2) When you have a lock-up, take a short video if possible to demonstrate the lock-up.

3) Use your navigation (make it give you directions) and inTouch as often as possible when driving. The more we can work to replicate the problem and get more ways for Infiniti to diagnose the error logs, the better.

4) Call Infiniti Consumer Affairs to report your lock up at 800-662-6200

5) Report your lock up here.
 

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I'm taking mine in tomorrow. The Service mgr told me that they will probably have the engineers come in a take a look. I don't know if they are from corporate or what but I'll let everyone know what they say.
I think they are just local service guys because the Consumer Affairs rep that both Aggie and I deal with has asked that I take my Q50 to my local Infiniti service department for the engineers to check it out.

1) If you have had a lock-up, take your Q50 in for service to have them diagnose and submit the warranty claim to Infiniti - the more people that actually report this, the quicker it will truly get on their radar. This is the most important thing because simply reporting to Infiniti Facebook or Consumer Affairs is not the most official channel to document the lock up.

2) When you have a lock-up, take a short video if possible to demonstrate the lock-up.

3) Use your navigation (make it give you directions) and inTouch as often as possible when driving. The more we can work to replicate the problem and get more ways for Infiniti to diagnose the error logs, the better.

4) Call Infiniti Consumer Affairs to report your lock up at 800-662-6200

5) Report your lock up here.
I'm so glad that you posted this! I completely forgot to post that "our" Consumer Affairs guy asked that I mention that when people have issues they need to report them! :D
 

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I'm taking mine in tomorrow. The Service mgr told me that they will probably have the engineers come in a take a look. I don't know if they are from corporate or what but I'll let everyone know what they say.
Where are you bringing yours? Just @ Southbay?
 

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Where are you bringing yours? Just @ Southbay?
Yep. I have a feeling by how he reacted that they are well aware of the issues that still exist. I'll try to talk to them more tomorrow about it and ask who the "engineers" are and if they are from corporate.
 

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Yep. I have a feeling by how he reacted that they are well aware of the issues that still exist. I'll try to talk to them more tomorrow about it and ask who the "engineers" are and if they are from corporate.
I am happy thag I havent had that many experiences with the system locking up but when I do I will bring it there as well! Let me know how the process goes man and how long it will take! Thanks!
 

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I am happy thag I havent had that many experiences with the system locking up but when I do I will bring it there as well! Let me know how the process goes man and how long it will take! Thanks!
I will. In fact when I asked if they were going to just re-load the S/W and how long would it take, that is when he said, "well it could be one to three days as the engineers might want to take a look at it." So it seems they might want to run a bunch of diagnostics.
 

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I will. In fact when I asked if they were going to just re-load the S/W and how long would it take, that is when he said, "well it could be one to three days as the engineers might want to take a look at it." So it seems they might want to run a bunch of diagnostics.
Oh wow! I was thinking just a couple of hours max! I guess that sounds more logical! Hmmm...maybe I can bring mine in and probably give me Chubbylita back as a loaner! Hahaha! :D
 
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Yes, please keep us posted. I got mine at Southbay as well and had a G37 loaner for 5 weeks and really don't want to go through that again. Actually I had 3 different ones because the first 2 had squeaky brakes that drove me nuts. I think Arnold would lose it if I walk back in and ask for another loaner.

My lockups have been minimal and not worth the drive over there, but I will gladly bring it in if they have an easy update that can fix the issues. I'm sure you will keep us all updated. Thanks!
 

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So is Infiniti changing the name of their service techs to 'engineers'??

This should be interesting.

I wonder if they need special training to get this 'designation' or of its just a new marketing gimmick Infiniti is trying because of the new technology.

Please do keep us posted.
 

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Glad to know that I am not the only one going through this. Purchased on August 7, and August 9, it started acting up. None of the apps work, and can't get my texts, or emails. We have been Nissan drivers for over 20 years. We couldn't wait until 2015 when Maxima would change it's body style, so we moved over to what we thought would be better. For a luxury vehicle, there has been no luxury service, sorry to say. From the day they were supposed to be delivered, until August 15 ( I got in a wreck in it) I have been a disappointed. Not to mention, they did not order my vehicle when I went in ( May) but instead ordered in July which meant my original vehicle would not be delivered until October. Switched dealerships and ended up with one.
 

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Discussion Starter · #12 ·
Yes, please keep us posted. I got mine at Southbay as well and had a G37 loaner for 5 weeks and really don't want to go through that again. Actually I had 3 different ones because the first 2 had squeaky brakes that drove me nuts. I think Arnold would lose it if I walk back in and ask for another loaner.

My lockups have been minimal and not worth the drive over there, but I will gladly bring it in if they have an easy update that can fix the issues. I'm sure you will keep us all updated. Thanks!
It may be an inconvenience but the more people that submit a warranty ticket the quicker Infiniti should get a fix
 

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I just dropped of my Q at the dealer. So I asked if they've had many complaints and he said no, I was shocked, but I told him to be prepared because there will be a wave of people that will be in with the Intouch issues in the near future. And I am a member of a Q50 forum and there are at least a dozen people with issues the same as mine. He mentioned the engineers again so I asked him who are they. He said they are from Infiniti Corporate and the code that he was entering (250) or something like that was a was a code that will be flagged. He said they monitor every service code and issue entered in their computer. He said he is would expect a call from the engineers as soon as they get the service write up.

Now, I don't know if he was BSing me or not, but he seemed serious and when I pressed more about he said they are monitoring ALL service on the Q50 VERY closely.

So, when I find out what the deal is, I'll update.

BTW, the last time I rode in an Infiniti was back in the first year the G35 came out. I just got a new G37S as a loaner, wow, no offense to those here who have them, but the interior looks like it came out of the 90's. I can see a dramatic difference with the Q.
 

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UPDATE

The Sales Mgr called me and said that an engineer came out to review the issues. He said that there is a group of "Japanese engineers" coming in tomorrow to take a look. He asked me for more detail on the issues, which I gave him.

So, based on my update and Aggies post , it looks like there are groups of Infiniti engineers traveling around to personally take note of the issues and possible fixes. I think that this is a pretty darn good response on Infiniti's part.

I'll keep everyone updated on the status and what information I get.

I don't know if Aggie and I should post a new thread as there are a few active threads on this and I'm not sure on which one to post. Let me know what you all what, moderator?
 

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UPDATE
I think that this is a pretty darn good response on Infiniti's part.
Agreed. I always tell people when they come to work for me that they are allowed to make mistakes (they are human, after all) and that I will judge them by how they deal with the mistakes, not by the mistake itself.
 

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Discussion Starter · #16 ·
UPDATE

The Sales Mgr called me and said that an engineer came out to review the issues. He said that there is a group of "Japanese engineers" coming in tomorrow to take a look. He asked me for more detail on the issues, which I gave him.

So, based on my update and Aggies post , it looks like there are groups of Infiniti engineers traveling around to personally take note of the issues and possible fixes. I think that this is a pretty darn good response on Infiniti's part.

I'll keep everyone updated on the status and what information I get.

I don't know if Aggie and I should post a new thread as there are a few active threads on this and I'm not sure on which one to post. Let me know what you all what, moderator?
The Japanese engineers are coming to see my car too on monday
 
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The Japanese engineers are coming to see my car too on monday
Yeah, I think that now they are their own entity and this is really a make it or break it car for them, they are paying very close attention to the issues to nip them in the bud ASAP. Or at least get started on a fix. S/W can be tricky as it it can be the same or similar bug yet affect every car differently at rear it's ugly head at different times. I think that is why now that we are getting some real world mileage on the cars we are starting to see those issues.

We'll see what comes out of this and how they propose to fix it. Since we hear there is another S/W update in the coming months, I assume they will take the data they get from my car and others to make sure the next build has those fixes incorporated.
 

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Agreed. I always tell people when they come to work for me that they are allowed to make mistakes (they are human, after all) and that I will judge them by how they deal with the mistakes, not by the mistake itself.
Infiniti is very much on top of the issue.. engineers from Japan have been at my dealership as well, testing the **** out of these cars..

it happens with software.. "testing" can never cover every variable unfortunately.. im sure an update will be coming soon..
 
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