So far Intouch is a huge disappointment

8335 Views 31 Replies 15 Participants Last post by BenW, Aug 24, 2013

KeepRunning

Discussion Starter · Aug 20, 2013

Good day all,

Had the Q50S for 4 days now and want to share my experience with Intouch system.

After reading some of your troubles with this system and experiencing some of my own, less of complete system malfunction (freezing) I am extremely disappointed that this gorgeous vehicle was released with such major flaws in software.

It seems there was minor testing (sometimes it all works.. wow) and ZERO QA done on this software.

How the **** did this piss poor quality of software passed and was allowed in their new generation of vehicles that they call their bread and butter ?

I know these bugs will be ironed out ( I SURE HOPE SO INFINITI ) but as a first time, excited, Infiniti owner this really gets under my skin.

System lags, system does not function as intended. Unpredictable, unstable Intouch.

I REALLY hope, who ever was in charge of the development, testing and release of Intouch, gets what they deserve for this HUGE let down at the release of this amazingly appearing vehicle.

Reactions: 2

1 - 20 of 32 Posts

klimchuk

· #2 · Aug 21, 2013

Totally agree with you. Whatever called InTouch right now is not good!
Don't know what part of the system is not working properly but for me number of issues pretty big and growing. Such basic things like shuffle setting or current song are not saved or sound from iPhone stuck making loud 2-3 tones noise like damaged CD does and then I just reset to make that noise stop. Can I complain about slow load too?
Every time when I get into the car I expect music from iPhone start to play in 10 seconds and that is what Nissan Maxima delivered. It's very different in Q50. I'm waiting and waiting and waiting because InTouch can't figure out what to use: BT or cable to play the songs. Eventually it does not play at all.
Have hard time trying to create list of issues because it's just way too big.

Reactions: 1

SnowItch

· #3 · Aug 21, 2013

klimchuk said:
Every time when I get into the car I expect music from iPhone start to play in 10 seconds and that is what Nissan Maxima delivered. It's very different in Q50. I'm waiting and waiting and waiting because InTouch can't figure out what to use:

I'm kind of opposed to yet another thread on InTouch (OP - really, you couldn't add your comment to one of the existing threads?), but I have to comment that I don't have this issue with music.

My music starts playing within seconds of pushing the start button. Granted I have an Android device, so the fault may not lay with Infiniti but in how iwhatever communicates with InTouch.

Admin, is there anyway this thread can be merged with an existing one?

Reactions: 3

hej

· #4 · Aug 21, 2013

KeepRunning said:
It seems there was minor testing (sometimes it all works.. wow) and ZERO QA done on this software.

Not to be pedantic, but I think it's less to do with "zero QA done", and more to do with the software being rushed. After all, Infiniti delayed the release of the cars more than once because they knew InTouch was problematic.

Reactions: 1

afrosheen

· #5 · Aug 21, 2013

I hope you guys are reporting everything to your dealer.

Reactions: 1

Q50Aggie

· #6 · Aug 21, 2013

I never have had too much of an issue with lag or slowness, but the lock ups I've had. I also wish the virtual button press area was expanded so that you dont have to get your fat finger exactly perfectly on top of the button you're trying to push.

Reactions: 2

Mrkalu

· #7 · Aug 21, 2013

Speaking of intouch Aggie how the f do I get my screen to displays welcome picture every time I start my car ? Like they advertise -___-

Q50Aggie

· #8 · Aug 21, 2013

Mrkalu said:
Speaking of intouch Aggie how the f do I get my screen to displays welcome picture every time I start my car ? Like they advertise -___-

There is a welcome setting but I turned it off. It was annoying

Reactions: 1

Gandhi

· #9 · Aug 21, 2013

SnowItch said:
I'm kind of opposed to yet another thread on InTouch (OP - really, you couldn't add your comment to one of the existing threads?), but I have to comment that I don't have this issue with music.

My music starts playing within seconds of pushing the start button. Granted I have an Android device, so the fault may not lay with Infiniti but in how iwhatever communicates with InTouch.

Admin, is there anyway this thread can be merged with an existing one?

Music starts within seconds from my iPhone 5, whether connected via USB or Bluetooth.

KeepRunning

Discussion Starter · #10 · Aug 21, 2013 (Edited)

hej said:
Not to be pedantic, but I think it's less to do with "zero QA done", and more to do with the software being rushed. After all, Infiniti delayed the release of the cars more than once because they knew InTouch was problematic.

Infiniti first in the industry, idea master piece, the brain that controls all.. It should have been PERFECTED.

Just tonight while taking a drive more gremlins emerged

USB drive decided to advise that its disconnected and after seconds all is well.

Another one is audible alerts when parking, ceased to produce sounds.

Navi map goes blank for no apparent reason.

Had music going off of USB and at some point it just stalled repeating the sound.

Lane keeping never worked for me so far ( I thought I am not choosing the right settings. Roads in my area are good and lanes are clearly marked )

Did not contact the dealer yet as I don't think they have any remedy.

All the talk about dealer "engineers" that could fix anything in intouch is a joke.

The only thing that keeps me at bay is the exterior design and a handful of people that I know, owning NEW german cars who simply can't even drive them because of their systems problems.

See less See more

Q50Aggie

· #11 · Aug 21, 2013

KeepRunning said:
Infiniti first in the industry, idea master piece, the brain that controls all.. It should have been PERFECTED.

Just tonight while taking a drive more gremlins emerged

USB drive decided to advise that its disconnected and after seconds all is well.

Another one is audible alerts when parking, ceased to produce sounds.

Navi map goes blank for no apparent reason.

Had music going off of USB and at some point it just stalled repeating the sound.

Lane keeping never worked for me so far ( I thought I am not choosing the right settings. Roads in my area are good and lanes are clearly marked )

Did not contact the dealer yet as I don't think they have any remedy.

All the talk about dealer "engineers" that could fix anything in intouch is a joke.

The only thing that keeps me at bay is the exterior design and a handful of people that I know, owning NEW german cars who simply can't even drive them because of their systems problems.

It doesn't matter if you don't think they have a fix or not. You need to submit a warranty ticket so they get as many reports as possible or they won't think it is a widespread problem. Also the more that bring it in the more data they can review. The engineers that is coming to my dealer are flying in from Japan and designed the system, so yes they can collect data to diagnose and work on a fix. So please take it to dealer. We need everyone who has had a lock up to report and take to dealer.

Reactions: 5

JasonH

· #12 · Aug 21, 2013

KeepRunning said:
Infiniti first in the industry, idea master piece, the brain that controls all.. It should have been PERFECTED.

Just tonight while taking a drive more gremlins emerged

USB drive decided to advise that its disconnected and after seconds all is well.

Another one is audible alerts when parking, ceased to produce sounds.

Navi map goes blank for no apparent reason.

Had music going off of USB and at some point it just stalled repeating the sound.

Lane keeping never worked for me so far ( I thought I am not choosing the right settings. Roads in my area are good and lanes are clearly marked )

Did not contact the dealer yet as I don't think they have any remedy.

All the talk about dealer "engineers" that could fix anything in intouch is a joke.

The only thing that keeps me at bay is the exterior design and a handful of people that I know, owning NEW german cars who simply can't even drive them because of their systems problems.

So you wont notify your dealer because you are sure they can't fix it.. if everyone thought that way you would be right and it would never get fixed.. initial software always has kinks that need to be worked out.. in order to do so, knowing whats wrong is kind of important info.. take it to your dealer!!!!

Reactions: 5

SnowItch

· #13 · Aug 21, 2013

Mrkalu said:
Speaking of intouch Aggie how the f do I get my screen to displays welcome picture every time I start my car ? Like they advertise -___-

Intouch User's Manual 8-28

SnowItch

· #14 · Aug 21, 2013

Q50Aggie said:
I never have had too much of an issue with lag or slowness

Me either. There is a slight delay when the system is turned on (oh, how I wish the Q had remote start), but other than that, it is responsive. Perhaps it is a matter of expectations?

Q50Aggie;160033I also wish the virtual button press area was expanded so that you dont have to get your fat finger exactly perfectly on top of the button you're trying to push.[/QUOTE said:
Agreed - especially an issue since the push is coming from an angle

Reactions: 1

Infiniti Chick

· #15 · Aug 21, 2013

I don't have lag time issues either with InTouch. It's very quick to respond when there isn't a freeze and I've only had an InTouch freeze twice.

As far as the lane keeping, you may want to read up on it. It doesn't work on some roads for me but that is usually because I am right at the base minimal required speed for it to work.

I think some of our issues are valid (can't argue that the InTouch and Navigation freezes are valid) but I also think some of our issues are due to lack of information/knowledge on how to get things to work properly, i.e., iPhone text messages being read aloud.

This forum is great to allow people to spread the word, good and bad, but I hate how quickly everything turns negative and so extreme. Unless you are JR69, who says that he has had over 14 lockups or those like Aggie who experience a 2-3 hour delay in Navigation, the couple or few times we've experienced freezes aren't the end of the world. Frustrating? Sure. Inconvenient? Absolutely! But the end of the world? Ummm not quite. The fact that there is so much Q50 InTouch bashing on the forum that members have now waffled their decision while others have actually purchased other brands is a bit of a shame. It's a great car! Let's not forget that!! Even those who have experienced the freezes still admit the car is great otherwise.

InTouch is brand new! Infiniti really took a big leap with this car (revamping the body of the car as well as the complex technology) and I am sure they are more invested than any of us in getting the issues resolved quickly.

Frankly having a handful of issues with InTouch is a bit frustrating but I'd not say it's a huge disappointment. It takes seconds (in most cases) to reboot the InTouch system. Maybe we all need a big helping of patience.

See less See more

Reactions: 5

CarolinaQ50

· #16 · Aug 21, 2013

Infiniti Chick said:
I don't have lag time issues either with InTouch. It's very quick to respond when there isn't a freeze and I've only had an InTouch freeze twice.

As far as the lane keeping, you may want to read up on it. It doesn't work on some roads for me but that is usually because I am right at the base minimal required speed for it to work.

I think some of our issues are valid (can't argue that the InTouch and Navigation freezes are valid) but I also think some of our issues are due to lack of information/knowledge on how to get things to work properly, i.e., iPhone text messages being read aloud.

This forum is great to allow people to spread the word, good and bad, but I hate how quickly everything turns negative and so extreme. Unless you are JR69, who says that he has had over 14 lockups or those like Aggie who experience a 2-3 hour delay in Navigation, the couple or few times we've experienced freezes aren't the end of the world. Frustrating? Sure. Inconvenient? Absolutely! But the end of the world? Ummm not quite. The fact that there is so much Q50 InTouch bashing on the forum that members have now waffled their decision while others have actually purchased other brands is a bit of a shame. It's a great car! Let's not forget that!! Even those who have experienced the freezes still admit the car is great otherwise.

InTouch is brand new! Infiniti really took a big leap with this car (revamping the body of the car as well as the complex technology) and I am sure they are more invested than any of us in getting the issues resolved quickly.

Frankly having a handful of issues with InTouch is a bit frustrating but I'd not say it's a huge disappointment. It takes seconds (in most cases) to reboot the InTouch system. Maybe we all need a big helping of patience.

^^^^^+1 What iChicky said.

Reactions: 3

SnowItch

· #17 · Aug 21, 2013

Infiniti Chick said:
It's a great car! Let's not forget that!!

Amen and a Hallelujah!

Reactions: 5

NissLover

· #18 · Aug 21, 2013

Infiniti Chick said:
I don't have lag time issues either with InTouch. It's very quick to respond when there isn't a freeze and I've only had an InTouch freeze twice.

As far as the lane keeping, you may want to read up on it. It doesn't work on some roads for me but that is usually because I am right at the base minimal required speed for it to work.

I think some of our issues are valid (can't argue that the InTouch and Navigation freezes are valid) but I also think some of our issues are due to lack of information/knowledge on how to get things to work properly, i.e., iPhone text messages being read aloud.

This forum is great to allow people to spread the word, good and bad, but I hate how quickly everything turns negative and so extreme. Unless you are JR69, who says that he has had over 14 lockups or those like Aggie who experience a 2-3 hour delay in Navigation, the couple or few times we've experienced freezes aren't the end of the world. Frustrating? Sure. Inconvenient? Absolutely! But the end of the world? Ummm not quite. The fact that there is so much Q50 InTouch bashing on the forum that members have now waffled their decision while others have actually purchased other brands is a bit of a shame. It's a great car! Let's not forget that!! Even those who have experienced the freezes still admit the car is great otherwise.

InTouch is brand new! Infiniti really took a big leap with this car (revamping the body of the car as well as the complex technology) and I am sure they are more invested than any of us in getting the issues resolved quickly.

Frankly having a handful of issues with InTouch is a bit frustrating but I'd not say it's a huge disappointment. It takes seconds (in most cases) to reboot the InTouch system. Maybe we all need a big helping of patience.

Although I have yet to drive the car, I agree with your view point. Overall I think Infiniti did a great job with this car and REALLY took a leap of faith with InTouch. Once all the bugs are worked out I wouldn't be surprised if it is the industry standard.

But as far as all the issues being experienced, I think we should remember the good ole, much hated "deadline". This car had to be placed on the market by a certain time and, as we know, experienced several delays. InTouch was developed by a third party developer and we have to take that into consideration. I think its unfair for people to say they didn't properly test this car extensively enough before they put it on the market. That would be idiotic and I doubt was the case since this is their most important car.

As a web designer having dealt with a third party developer to develop something I can design but not build, I can tell you things do not always move smoothly and aren't completed on time. And then its me that has to face the client to figure out how to explain to them why it's taking so long to no avail because they simply don't know how it all works. Some people are understanding, some not so much. And this is just for a website. Now imagine the hold ups on developing a complete infotainment system for a car manufacturer.

My web designer gut feeling is that there were some hold ups on the development of InTouch that pushed its completion date past the original deadline Infiniti had set to get the car on the market by a certain time. That time passed and you have 3000+ pre-orders with some on the lots now because the developer said it will be ready by this date, but that day came and went... and the next one... and the next one. Now Infiniti has to place a car on the market with software that isn't 100% ready or bug tested.

This is why I think we should cut them some slack and have a little understanding as all these bugs are found and figured out. For Infiniti it is a loose loose situation... Keep delaying the launch until the system is completely ready, or release it as is and provide updates at the appropriate time. Either way they figured that they were going to have people walking away from the car, but I think the route they took (putting the car on the market and providing update) was the route they would loose the least amount of customers. But the fact is they're still loosing sales, but not as many if they kept delaying the car.

So... its just how you look at the situation.

See less See more

Reactions: 4

SnowItch

· #19 · Aug 21, 2013

NissLover said:
This is why I think we should cut them some slack and have a little understanding

As has been noted by many on this forum - Infiniti is getting SOME slack and most are trying to be patient. As also noted, Infiniti will be judged by how they respond to these issues.

NissLover

· #20 · Aug 21, 2013

Yes, it is based on how they handle it and there is definitely a time limit on that slack and understanding. lol

1 - 20 of 32 Posts

This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.