it looks like theres a small line of dent, call your local paintless dent removal, as for the scratches, if your nails dont catch on them you can polish them out. if it does, your only option to do it properly is to repaint, which is recommended if its down to the metal, however if its just through the clear then leave it. i've got one like that but its very small lines, however it did go through the clear. i ended up leaving it.