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Discussion Starter · #1 ·
First, let me start by saying that I absolutely love the Q50. I want this car and no other car. The process to get it, however, is completely turning me off of the brand. I live 90 miles to the nearest Infiniti dealer and have an extremely busy work schedule so I can't just get up and go visit them, so everything has to be done over phone and email until I go to sign the papers.

I've been actively trying to purchase a Q50 for about two weeks now. I've visited a dealership two hours away from me and spoken on the phone with three dealerships total now and am no closer to purchasing than I was on day one.

The first dealership I visited I told them exactly what I wanted and they told me they would start looking for the car, and soon told me they couldn't locate one. I then told them I had no problem ordering one and would like to get the ball rolling. I didn't hear back from them for a couple days. When I did hear from them it was generic emails about sales on outgoing models and other things that didn't interest me. They eventually get back to me with an email saying they haven't heard from me in a while, which I thought was odd considering I was waiting on them to get back to me about ordering, and they told me they were still interested in earning my business. I told them I'm still interested in purchasing and would like to move forward and asked them on specifics about how the trade-in works when I order a car. Two days later no response.

Before they contacted me back the second time, I decided to try my luck with other dealerships. I called two other dealers and told them the same things I had told the first dealership; I was ready to buy and I'd like to get the ball rolling. Same response; "Let us look around and we'll get back to you." I never hear back from either dealership.

I finally had a friend of mine, who works as a Nissan dealership, call and help me get through to these people that I'm ready to purchase a new car. I want to throw my $50k+ at them. They call me immediately after getting off the phone with my friend and it seems like we're making progress. The gentlemen locates a car for me, gives me a price, gets my info for my trade-in and everything. He then realizes that I'm already in the system. I explain that I'd contacted them about a week ago and got no response. He tells me he's going to transfer my sale back to the woman who was "handling" it previously. I reluctantly agree. He tells me "she will call you here shortly."

Six hours later I hear nothing. No email, no call. So, I call back and ask if I can just deal with him directly since he has all of my information anyway. He tells me he's going to pass me to the sales manager and will have him call me shortly. Again, I reluctantly agree. Granted, it's only been two hours now since he told me he will call shortly, but I'm frustrated at this point.

I've honestly never had this much trouble buying a car. I've never wanted so much for a car salesmen to hound me and call me non-stop, yet I'm the one that has to constantly try and get someone to take my money. Like I said earlier, I absolutely love the car, but if the buying process is this frustrating for me, I'm worried about what the owner experience will be like once they do have my money.
 

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Discussion Starter · #3 ·
Where do you live? Seems weird you would run into that with multiple dealers..
I live in southern Alabama, unfortunately. I didn't want to base an experience off any one dealership, and that's why I wanted try my luck with other dealers. I haven't been mistreated in any way and everyone has been nice, I'm just feeling extremely neglected as a customer.
 

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Maybe someone else on the boards had a positive experience at a dealer down there who could help you out??
 

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Discussion Starter · #5 ·
Why can't you be down here, JasonH! I'd give you my deal in a heartbeat! :D
 
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know the feeling. i ordered mine in early august and have had none of my correspondence returned unless i follow up a few times....a waste of my time.

i am new to the brand and this is not the service i was expecting from a luxury brand that wants to compete with the establishment.

once my q50 is delivered, i will make certain this low/no level of customer service is made known to however many outlets are available....infiniti consumer affairs, satisfaction surveys, online reviews, social media, etc.
 

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I feel sorry for you, buddy. I have never had this kind of experience, but I know it is awful. You also might consider, since there's a long distance between your place and the closest dealer, will that be a problem for you to do the maintenance in the future?
 

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Frustrating. All good things come to those that wait.... Said no new car buyer, ever :). Hang in there though. Not sure what the deal is, but you might have to open up your search even more... There are some good dealerships out there. I had a great experience with the little rock Arkansas dealership. Ultimately didn't use them because I found a better suited car for me at another dealership... But the little rock guys worked hard and were very responsive. I know you're frustrated, but you might just have to keep tryin other dealers. Good luck


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Discussion Starter · #10 ·
This is definitely a "first world problem" I'm experiencing and I'm trying my best to be patient with the dealers because I'm really giving them all the benefit of the doubt. Outside of these three dealers I would have to drive 4 hours to the next dealer, and I'm almost tempted to do it. I just don't want to drive there and waste my time.
 

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Had that happen to me at one of the dealers here recently (Lexus -- so it happens with all the brands, just really good and bad dealerships/salespeople I guess). Took them days to respond to my emails. Told me they'll get back to me with numbers in the afternoon, etc., but nothing. I took my business to another dealership, was treated well, and ended up getting my car from them.

The crappy salesman called me about a week later asking me if I still wanted to push through with leasing a car (he was asking about me leasing an IS, which I'd already changed my mind on and told him to get me numbers on a GS instead). The sound on his voice when I told him I already got my car -- priceless.
 

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If you Facebook. Cut and paste your post and a contact phone number into a Facebook message to Infiniti. It should get a reply.

Sorry to hear about the hassles. Many of us know how hard it was to get a car even close to what we wanted even after "Pre-ordering".
 

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Discussion Starter · #14 ·
If you Facebook. Cut and paste your post and a contact phone number into a Facebook message to Infiniti. It should get a reply.

Sorry to hear about the hassles. Many of us know how hard it was to get a car even close to what we wanted even after "Pre-ordering".
I've considered doing that. I'll definitely be calling someone on a corporate level tomorrow just to see if I can get this ball rolling soon.

Didn't IChick get her car in Alabama? Maybe she can hook you up. Though seems like her salesguy wasn't as communicative either.
She did, but I believe she got hers in Huntsville, which is about 4 hours from me. I live in deep south Alabama, close to Florida.
 

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I had the exact same bad experience with two Infiniti dealers (and one BMW dealer). One day they want to put me in a loaner right away for two months, then they never call back.
I want to see the lock-up problems addressed before I order anyway.
Otherwise, I'll probably end up leasing a 2014 335i. Heads-up display, adaptive suspension, automated parking, and improved iDrive with touchpad.
 

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Check out my previous thread 'disappointed with dealers' and you'll see you are not alone.

I think the main issues stems from the fact that sales people are on commission and they make their money selling cars that are on stock now. A sale in a month or two is like a view of the horizon - might look nice but you may never get there.

I'm not saying it's right - just my impression from getting the same run around.

Finally got that taken care of at one dealership (the other still thinks they are in the running and I haven't gotten a single number or update other than random emails telling me they don't know when my car is coming in). Very frustrating and guess who won't be getting my business?

I would suggest just calling and asking for a sales manager directly. Explain your frustration and tell him or her that you want to work with someone who will provide the level of service you expect. Tomorrow is the official ' new month' for Infiniti so you'll likely get a little more attention since end of month ended today for them.

Good luck and hang tough. I've never had so much trouble spending over $50,000 but it'll happen for you.
 

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I knew things were odd when I walked into an Infiniti dealership and they subtly/casually tried to talk me into buying a Cadillac ATS. Next door is a Cadillac dealership that's owned by the same dealer ... but still, it sure felt weird. No big deal to me as the ATS was on my radar, too, but like I said - still felt weird talking to a guy wearing an Infiniti shirt trying to sway me in the direction of a Cadillac. Apparently they're allowed to sell both. :) Outside of that, he was a cool guy, though. Seemed to want to make a sale and was responsive whenever I showed up.
 

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I had the exact same bad experience with two Infiniti dealers (and one BMW dealer). One day they want to put me in a loaner right away for two months, then they never call back.
I want to see the lock-up problems addressed before I order anyway.
Otherwise, I'll probably end up leasing a 2014 335i. Heads-up display, adaptive suspension, automated parking, and improved iDrive with touchpad.
IMHO by choosing a 335i you will pay more monies for, far better performance, far less reliability and last but not least, by far inferior design, inside and out .
 
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