First, let me start by saying that I absolutely love the Q50. I want this car and no other car. The process to get it, however, is completely turning me off of the brand. I live 90 miles to the nearest Infiniti dealer and have an extremely busy work schedule so I can't just get up and go visit them, so everything has to be done over phone and email until I go to sign the papers.
I've been actively trying to purchase a Q50 for about two weeks now. I've visited a dealership two hours away from me and spoken on the phone with three dealerships total now and am no closer to purchasing than I was on day one.
The first dealership I visited I told them exactly what I wanted and they told me they would start looking for the car, and soon told me they couldn't locate one. I then told them I had no problem ordering one and would like to get the ball rolling. I didn't hear back from them for a couple days. When I did hear from them it was generic emails about sales on outgoing models and other things that didn't interest me. They eventually get back to me with an email saying they haven't heard from me in a while, which I thought was odd considering I was waiting on them to get back to me about ordering, and they told me they were still interested in earning my business. I told them I'm still interested in purchasing and would like to move forward and asked them on specifics about how the trade-in works when I order a car. Two days later no response.
Before they contacted me back the second time, I decided to try my luck with other dealerships. I called two other dealers and told them the same things I had told the first dealership; I was ready to buy and I'd like to get the ball rolling. Same response; "Let us look around and we'll get back to you." I never hear back from either dealership.
I finally had a friend of mine, who works as a Nissan dealership, call and help me get through to these people that I'm ready to purchase a new car. I want to throw my $50k+ at them. They call me immediately after getting off the phone with my friend and it seems like we're making progress. The gentlemen locates a car for me, gives me a price, gets my info for my trade-in and everything. He then realizes that I'm already in the system. I explain that I'd contacted them about a week ago and got no response. He tells me he's going to transfer my sale back to the woman who was "handling" it previously. I reluctantly agree. He tells me "she will call you here shortly."
Six hours later I hear nothing. No email, no call. So, I call back and ask if I can just deal with him directly since he has all of my information anyway. He tells me he's going to pass me to the sales manager and will have him call me shortly. Again, I reluctantly agree. Granted, it's only been two hours now since he told me he will call shortly, but I'm frustrated at this point.
I've honestly never had this much trouble buying a car. I've never wanted so much for a car salesmen to hound me and call me non-stop, yet I'm the one that has to constantly try and get someone to take my money. Like I said earlier, I absolutely love the car, but if the buying process is this frustrating for me, I'm worried about what the owner experience will be like once they do have my money.
I've been actively trying to purchase a Q50 for about two weeks now. I've visited a dealership two hours away from me and spoken on the phone with three dealerships total now and am no closer to purchasing than I was on day one.
The first dealership I visited I told them exactly what I wanted and they told me they would start looking for the car, and soon told me they couldn't locate one. I then told them I had no problem ordering one and would like to get the ball rolling. I didn't hear back from them for a couple days. When I did hear from them it was generic emails about sales on outgoing models and other things that didn't interest me. They eventually get back to me with an email saying they haven't heard from me in a while, which I thought was odd considering I was waiting on them to get back to me about ordering, and they told me they were still interested in earning my business. I told them I'm still interested in purchasing and would like to move forward and asked them on specifics about how the trade-in works when I order a car. Two days later no response.
Before they contacted me back the second time, I decided to try my luck with other dealerships. I called two other dealers and told them the same things I had told the first dealership; I was ready to buy and I'd like to get the ball rolling. Same response; "Let us look around and we'll get back to you." I never hear back from either dealership.
I finally had a friend of mine, who works as a Nissan dealership, call and help me get through to these people that I'm ready to purchase a new car. I want to throw my $50k+ at them. They call me immediately after getting off the phone with my friend and it seems like we're making progress. The gentlemen locates a car for me, gives me a price, gets my info for my trade-in and everything. He then realizes that I'm already in the system. I explain that I'd contacted them about a week ago and got no response. He tells me he's going to transfer my sale back to the woman who was "handling" it previously. I reluctantly agree. He tells me "she will call you here shortly."
Six hours later I hear nothing. No email, no call. So, I call back and ask if I can just deal with him directly since he has all of my information anyway. He tells me he's going to pass me to the sales manager and will have him call me shortly. Again, I reluctantly agree. Granted, it's only been two hours now since he told me he will call shortly, but I'm frustrated at this point.
I've honestly never had this much trouble buying a car. I've never wanted so much for a car salesmen to hound me and call me non-stop, yet I'm the one that has to constantly try and get someone to take my money. Like I said earlier, I absolutely love the car, but if the buying process is this frustrating for me, I'm worried about what the owner experience will be like once they do have my money.
