[steelhunter6]

Today I am walking away from the Infiniti Q50. Two things drove this decision:

1. I am a big early adopter and love new technology but even I expect new technology to be more stable than the Q50 is at this point; it feels more like owners are alpha testers and not beta testers. And instability at 75mph is not something I want to have to deal with. It is not ready for prime time. I recognize that a lot of you will disagree with that and I respect that and hope you love your car.

2. Infiniti and the dealer. I think Infiniti did such a poor job of rolling this car out that it is hard to separate their mistakes from the complete and utter lack of communication from my dealer. Regardless of who shares the majority of that blame at a minimum I expected my dealer to be proactive and if nothing else let me know that he did not have an update (pre-order in May and as of yesterday they still can't tell me where the car is). Too many broken promises of "I will call you on X day with an update" and too many excuses about needing someone else at the dealership to be able to get a status. I can track a single part from manufacture to installation halfway around the world in a war zone but Infiniti can't track a $50k car from Japan to the port to AZ. Ridiculous.

Again I am sure that most here will disagree but I do wish all the new Q50 owners the best of luck and I look forward see you on the road.

p.s. If someone in the southwest is looking for a new Q50 Hybrid Premium in graphite shadow with nav, the tech package and all of the lighting options installed there should be one at Coulter Infiniti in Mesa AZ "any day now" that needs a new owner.

 

[afrosheen]

Alot of us feel this way. Given the competition, it can be hard to forgive Infiniti's mistakes with this launch. Communication has been the biggest failure all along in my opinion, top to bottom.

 

[Gandhi]

I understand your frustration and decision . If my sales lady were not communicative, I would have walked away as well.

 

[bdbaity]

The launch was terrible, no doubt about it. I am sure it left a lot of uncertainty in the eyes of potential and current Infiniti owners. Dealers were told hardly anything (from my understanding) and it seemed that we had more reliable information on this forum than anywhere else. Not to mention I am sure there are many sales people or dealers who just didn't give the expected customer service of a premium car brand.

Regarding the tech, I am not too concerned about it frankly. I knew what I was getting into a first year car with lots of new tech that more than likely hadn't been real world tested to extreme lengths. It's like getting a new smartphone, there will be issues and patches along the way. I do think the car was launched prematurely with a few faults but I haven't really seen any issues that a software update wouldn't fix.

The software issues so far just seem to be limited to minor issues (other than the InTouch freezing) that wouldn't cause the car to veer off the road or remotely destruct at 75mph. I didn't get the tech package with all the extra electrical nannies so I can't comment on their issues if any.

Cadillac Cue has issues, Lexus interface has issues, BMW iDrive has issues and the Mercedes interface is terrible.
.

 

[Gandhi]

The software issues so far just seem to be limited to minor issues (other than the InTouch freezing) that wouldn't cause the car to veer off the road or remotely destruct at 75mph. I didn't get the tech package with all the extra electrical nannies so I can't comment on their issues if any.

Cadillac Cue has issues, Lexus interface has issues, BMW iDrive has issues and the Mercedes interface is terrible.
.

Fortunately, the safety systems don't run off the InTouch system, and continue functioning as intended even when the InTouch freezes.

 

[bdbaity]

Fortunately, the safety systems don't run off the InTouch system, and continue functioning as intended even when the InTouch freezes.

This is why I wouldn't be concerned at 75mph compared to any other first year cars.

 

[JR69]

This is why I wouldn't be concerned at 75mph compared to any other first year cars.

I wouldn't be concerned at all about that either. The drivetrain is a saftey item that has been tested extensively for years and there are so many redundancies to the system that if anything should fail you would be fine. Not to mention that Infiniti isn't the only manufacturer that uses extensive electronic controls.

The Intouch system issues, in the grand scene of things is a relatively minor software issue.

 

[SteinyD]

This is why I wouldn't be concerned at 75mph compared to any other first year cars.

What is the 75mph issue?

 

[bdbaity]

What is the 75mph issue?

There is not one. I was addressing the OP section 1.

 

[Jaezip]

I feel the same as Steelhunter6. I was ready to buy but after reading these posts I am on the sideline until the tech update happens. I will make a new decision after the tech issues are resolved, which I hope is after the September update. very very disappointed but will not spend $50k with known issues unresolved.

 

[RocketsFan]

I've been on these forums for months reading you guys' (and girls') posts, but this is my first post. I've been driving my '04 Acura TL since '03, and after about 225,000 miles I have been looking for a new car for about a year or two (yes, I take this long to research cars ... lol). I loved the Cadillac ATS' design and interior, but after waiting to see what people were reporting after the first few months, there were all kinds of mechanical and other scary issues with the car, not to mention wildly differing mileage reports. I then switched to thinking I could get a Q50 and now I'm seeing I may have to repeatedly reboot my car to "correct" glitchy software. Unreal. How does this software/build get out when most people are encountering this within hours of driving the vehicle? Did they decide to test the thing on the last day before production? lol. I must admit, one thing good about Cadillac is that they have their customer service reps running around in forums trying to help people out or offer assistance. It may not fix the problem, but at least it doesn't leave you on an island wondering "what now?"

I'll be sitting on the sidelines waiting to see if they fix all these lockups before I buy. Whatever I buy, it'll be a purchase and not a lease, so I need to be able to at least feel like I can trust the vehicle. In the meantime, I guess I'll look at an IS 350 ... maybe ... or wait for the next TL/TLX while I wait to see if the Q50 can clean up.

Good luck to the rest of you guys - I'll be pulling for you since you guys are the once that getting screwed or at least inconvenienced the most after showing the most faith in the brand by being early adopters.

 

[Esteban Dido]

Fortunately, the safety systems don't run off the InTouch system, and continue functioning as intended even when the InTouch freezes.

I am still sitting on the sidelines until I see we have the major bugs out, I guess the million diollar question is, did Infinity used the same programmers to code the safety module as the Not-In-Touch module?, if the answer is yes,.......I will be buying elsewhere, or lease a G37.. I certainly hope that they are just porting a proven safety tech from the big M brothers and systers and not reinventing the wheel....At the moment, I am seriously considering the MB CLA 250 (or 45 AMG version), or his cousing the GLA ...sexi looking and good price...not to mention great fuel economy (28 city and 36 hgw on 208 Hp with 258 torque delivery for the 250)

 

[steelhunter6]

Fortunately, the safety systems don't run off the InTouch system, and continue functioning as intended even when the InTouch freezes.

My concern at 75mph was not the safety systems in the car but my distraction and frustration driving at high speed and my likelihood of putting my fist through the touch screen.

 

[HouNos]

My concern at 75mph was not the safety systems in the car but my distraction and frustration driving at high speed and my likelihood of putting my fist through the touch screen.

Yeah, this is where all that testosterone pumping through our veins works against us guys. You could do serious damage to both your car and your hand.

I would suggest carrying a hammer in the center console for just such occasions. Far more effective in getting satisfaction and you don't have to visit the ER afterwards.

 

[SimpsonTide985]

I can track a single part from manufacture to installation halfway around the world in a war zone but Infiniti can't track a $50k car from Japan to the port to AZ. Ridiculous.

Not sure how much relevance the price of the car has with anything, but whatever.

So, what are you getting to replace the Q50?

 

[Q50Aggie]

Yeah, this is where all that testosterone pumping through our veins works against us guys. You could do serious damage to both your car and your hand.

I would suggest carrying a hammer in the center console for just such occasions. Far more effective in getting satisfaction and you don't have to visit the ER afterwards.

You might not have to visit the ER, but your car would have to visit the Infiniti ER!

 

[JR69]

I am still sitting on the sidelines until I see we have the major bugs out, I guess the million diollar question is, did Infinity used the same programmers to code the safety module as the Not-In-Touch module?, if the answer is yes,.......I will be buying elsewhere, or lease a G37.. I certainly hope that they are just porting a proven safety tech from the big M brothers and systers and not reinventing the wheel....At the moment, I am seriously considering the MB CLA 250 (or 45 AMG version), or his cousing the GLA ...sexi looking and good price...not to mention great fuel economy (28 city and 36 hgw on 208 Hp with 258 torque delivery for the 250)

Have they set pricing for the AMG version yet, because typically AMG's are about $20K more.

 

[SimpsonTide985]

I've already heard that Infiniti is scheduling big time software updates for all of the Q50's to update the InTouch software. I wouldn't jump to the conclusion that Infiniti hasn't and won't be working fast on a fix to the issue and that they're going to just let it slip by. It's just going to take a little bit of time.

Have they set pricing for the AMG version yet, because typically AMG's are about $20K more.

Are you talking about the CLA45 AMG?

The last time I checked, it's starting at $47,450 MSRP

 

[SnowItch]

I would suggest carrying a hammer in the center console

Good idea, but a hammer would never fit. The center console is Tiny.

It would fit in the glove box - that is decent size.

 

[cr1t1calm4ss]

That is correct, a well optioned one will be 53-55k

the only issue with AMG, you will probably only get MSRP. no discounts as opposed to a mass produced Q50, which will be showing incentives soon if not already.

That is the exact same car I am shopping, the 45 AMG

I've already heard that Infiniti is scheduling big time software updates for all of the Q50's to update the InTouch software. I wouldn't jump to the conclusion that Infiniti hasn't and won't be working fast on a fix to the issue and that they're going to just let it slip by. It's just going to take a little bit of time.



Are you talking about the CLA45 AMG?

The last time I checked, it's starting at $47,450 MSRP