Infiniti Q50 Forum banner
1 - 20 of 25 Posts

·
Registered
Joined
·
2 Posts
Discussion Starter · #1 ·
I wanted to start a discussion on a reality check. Maybe smb. could share opinions on the upcoming excitement reasons. One would think that Q50 basically is the same car with newer body design and some add-ons, nothing more – nothing less.
I own G37x 2009 and from my point of view it’s a relatively poor engineered car with questionable customer service A to Z.
Let’s review my own experience verified by multiple other owners:
- software transmission issues from day one, now after two updates, still not good
- self healing paint - a gimmick with a very soft composition, in fact my first year collected more scratches than 4 years of owning a previous car
- strange smell from engine while driving in damp/wet conditions
- cracked leather door panel under left arm
- stock tires almost gone in first year with light driving
- rear brakes gone at 28K with no hard breaking
- gas mileage pretty low
- improperly insulated engine, results in heat transfer inside the cabin and spring/fall time need to run a/c because of that
- seat leather is not soft
- dashboard panel info low visibility under sunny conditions
- small oil engine chamber that forces owner to change oil frequently (every 3-4 months)
So, I purchased it for $32,700 with African wood inlay + tax and docs and I believe it’s extremely good value for this specific amount of money, but my point is that it’s a lazy engineered car. I am not sure about all this excitement many participants of this forum express + when I see new final prices for preorders I am just puzzled. I am going to wait 4-6 months and see if substantial discounts available, if not – keeping G37 and purchase extra 3 yr warranty for $800 out of state, of course (my state dealerships not going below $1,750).
Now, a few words about Infiniti customer service - almost non existent:
- Service specialists are not well educated, in two dealerships were trying to explain to me that snow button actually locks 4 wheels, which it is not, just lowering rpms.
- I logged my issues to Infiniti web site – no reply, no interest from the Company
- Software updates for transmission issue kept secret, found only through forums and had to request each time specifically
- Touch up paint does not match the body color and so on
... just my 2 cents
 

·
Premium Member
Joined
·
739 Posts
I wanted to start a discussion on a reality check. Maybe smb. could share opinions on the upcoming excitement reasons. One would think that Q50 basically is the same car with newer body design and some add-ons, nothing more – nothing less.
I own G37x 2009 and from my point of view it’s a relatively poor engineered car with questionable customer service A to Z.
Let’s review my own experience verified by multiple other owners:
- software transmission issues from day one, now after two updates, still not good
- self healing paint - a gimmick with a very soft composition, in fact my first year collected more scratches than 4 years of owning a previous car
- strange smell from engine while driving in damp/wet conditions
- cracked leather door panel under left arm
- stock tires almost gone in first year with light driving
- rear brakes gone at 28K with no hard breaking
- gas mileage pretty low
- improperly insulated engine, results in heat transfer inside the cabin and spring/fall time need to run a/c because of that
- seat leather is not soft
- dashboard panel info low visibility under sunny conditions
- small oil engine chamber that forces owner to change oil frequently (every 3-4 months)
So, I purchased it for $32,700 with African wood inlay + tax and docs and I believe it’s extremely good value for this specific amount of money, but my point is that it’s a lazy engineered car. I am not sure about all this excitement many participants of this forum express + when I see new final prices for preorders I am just puzzled. I am going to wait 4-6 months and see if substantial discounts available, if not – keeping G37 and purchase extra 3 yr warranty for $800 out of state, of course (my state dealerships not going below $1,750).
Now, a few words about Infiniti customer service - almost non existent:
- Service specialists are not well educated, in two dealerships were trying to explain to me that snow button actually locks 4 wheels, which it is not, just lowering rpms.
- I logged my issues to Infiniti web site – no reply, no interest from the Company
- Software updates for transmission issue kept secret, found only through forums and had to request each time specifically
- Touch up paint does not match the body color and so on
... just my 2 cents
SPAM. Or very childish. You pick. And go away.
 

·
Registered
Joined
·
395 Posts
Geeeee. All my experience with Infiniti has been great. And my friends who have G37s say the same thing. Are you sure you have a G37? May be you have a flood car.:rolleyes:
 

·
Registered
Joined
·
1,273 Posts
Infiniti bosses certainly aware of the quality issue in the past.
Links: Infiniti car quality must improve to compete against Lexus, BMW, Mercedes says Ghosn - Autoweek
I'm sure they will put all effort to make the Q50 a success. It is there bread and butter after all.
I got a chance to saw the Q50 in person. I can tell it is a well built quality car.

I wanted to start a discussion on a reality check. Maybe smb. could share opinions on the upcoming excitement reasons. One would think that Q50 basically is the same car with newer body design and some add-ons, nothing more – nothing less.
I own G37x 2009 and from my point of view it’s a relatively poor engineered car with questionable customer service A to Z.
Let’s review my own experience verified by multiple other owners:
- software transmission issues from day one, now after two updates, still not good
- self healing paint - a gimmick with a very soft composition, in fact my first year collected more scratches than 4 years of owning a previous car
- strange smell from engine while driving in damp/wet conditions
- cracked leather door panel under left arm
- stock tires almost gone in first year with light driving
- rear brakes gone at 28K with no hard breaking
- gas mileage pretty low
- improperly insulated engine, results in heat transfer inside the cabin and spring/fall time need to run a/c because of that
- seat leather is not soft
- dashboard panel info low visibility under sunny conditions
- small oil engine chamber that forces owner to change oil frequently (every 3-4 months)
So, I purchased it for $32,700 with African wood inlay + tax and docs and I believe it’s extremely good value for this specific amount of money, but my point is that it’s a lazy engineered car. I am not sure about all this excitement many participants of this forum express + when I see new final prices for preorders I am just puzzled. I am going to wait 4-6 months and see if substantial discounts available, if not – keeping G37 and purchase extra 3 yr warranty for $800 out of state, of course (my state dealerships not going below $1,750).
Now, a few words about Infiniti customer service - almost non existent:
- Service specialists are not well educated, in two dealerships were trying to explain to me that snow button actually locks 4 wheels, which it is not, just lowering rpms.
- I logged my issues to Infiniti web site – no reply, no interest from the Company
- Software updates for transmission issue kept secret, found only through forums and had to request each time specifically
- Touch up paint does not match the body color and so on
... just my 2 cents
 

·
Premium Member
Joined
·
1,692 Posts
Most likely a troll, first post and registered just to post this and copy/pasted from somewhere else (try quoting it, you'll get font and size tags, it wasn't typed in by hand), but I'll bite and try to be fair.


Let’s review my own experience verified by multiple other owners:
- software transmission issues from day one, now after two updates, still not good
Fair point. Everyone that went from the original 5 speed to the 7 speed complained about the transmission. They evidently had alot of problems getting it programmed just right. Some dealt with it, some never got over it. They addressed it for the Q50.

- self healing paint - a gimmick with a very soft composition, in fact my first year collected more scratches than 4 years of owning a previous car
This is gone. Infiniti tried it, and it failed, so they pulled it.

- strange smell from engine while driving in damp/wet conditions
Never heard of this, no idea what was going on there. My car gets the mildew smell in the summer but there are a ton of cars that do this thanks to the evaporator. Pretty common.


- cracked leather door panel under left arm
This happens to a lot of cars. No biggie, don't use your elbows to get out in the future.

- stock tires almost gone in first year with light driving
Typical. OEM tires are not designed to last, they're designed to last just long enough. Lots of people swap these in the first week because they know OEM tires = cheap.

- rear brakes gone at 28K with no hard breaking
First RWD car? The traction control uses the rear brakes independently all the time to stop slippage. This is common and not unusual for RWD cars.


- gas mileage pretty low
True. G37 not designed to sip gas like a 4cyl Corolla. No real excuses why the engine isn't more efficient, except for the lack of direct ignition and a taller final drive ratio (tall 7th gear).

- improperly insulated engine, results in heat transfer inside the cabin and spring/fall time need to run a/c because of that
The VQ does run hot, not much you can do about that without adding 100lbs to the car to insulate the firewall and footwells better. I'll pass. AC is more efficient than windows down, Mythbusters tested this years ago.

- seat leather is not soft
Not an Italian exotic. Also won't have the leather falling apart at the seams after the lease is up either.

- dashboard panel info low visibility under sunny conditions
Don't know about this one. Have an 04 and the center stack washes out in direct sunlight. Unless there are analog gauges this can happen to anything.

- small oil engine chamber that forces owner to change oil frequently (every 3-4 months)
I have no idea where you came up with this. "Oil engine chamber"? This is 100% baloney. Oil changes depend on your driving habits and mileage, not how much oil the engine can store. Totally asinine and erodes your other criticisms. You can leave the same oil in the car for 2 years if you just drive it once a month.

While this person did have some real concerns, most of which Infiniti has addressed, I doubt this is anything more than a troll attempt, 6/10 at best.
 

·
Premium Member
Joined
·
432 Posts
This guy is a troll sounds like he needs a Camry cuz they are the greatest cars on earth and never have any problems ;)
 

·
Premium Member
Joined
·
3,008 Posts
There's no perfect car but it all comes down to what's the best value and I can tell you that Infiniti is one of the best because I have experienced it.
I would love to own a Bugatti but I don't want to spend $5 million for a car.
 

Attachments

·
Registered
Joined
·
2 Posts
Discussion Starter · #16 ·
Discussion

Well, I see there was no discussion, just animosity. Animosity is toxic.

The following participants:

Afrosheen
GtoQ
selzini

broke Forum Rules by calling me names (for posting actual end user experience and questions).

Forum Rules:
“…We do insist that you abide by the rules and policies detailed below. If you agree to the terms, please check the 'I agree' checkbox …
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar, sexually-oriented, hateful, threatening, or otherwise violative of any laws…”

InfinitiPlusOne – “Infiniti bosses certainly aware of the quality issue in the past.” – most definitely, however the Company manufactured cars with the same issues year after year.
Selzini – it looks like you did not actually grasp that I own G37x for 4 years
Afrosheen – “They addressed it for the Q50.” – curious where are you getting this information from?
Also, the oil comment actually comes from an Infinity dealership director of service. He replied that many other cars lengthened their oil service time periods, but G37 does not hold enough, it goes away with time and every 3-4 months oil needs to be replaced during regular driving.

Not sure if some participants here are Infiniti marketing agents rallying troops, but it’s all good.

Let’s hope Q50 will have better quality and reasonable value.
 

·
Premium Member
Joined
·
2,672 Posts
Wait, you came on here, trolled the board, then came back and whined when people picked on you?

Seems like both an issue of thin skin and a pot and kettle problem.

Oh, and if you'd seen your dealer while the car was still in warranty, they'd have fixed the cracked leather and probably some of your other complaints. Then again, if you treated their service department the way you did this board, mileage may have varied.
 

·
Registered
Joined
·
11 Posts
Well, I see there was no discussion, just animosity. Animosity is toxic.

The following participants:

Afrosheen
GtoQ
selzini

broke Forum Rules by calling me names (for posting actual end user experience and questions).

Forum Rules:
“…We do insist that you abide by the rules and policies detailed below. If you agree to the terms, please check the 'I agree' checkbox …
By agreeing to these rules, you warrant that you will not post any messages that are obscene, vulgar, sexually-oriented, hateful, threatening, or otherwise violative of any laws…”

InfinitiPlusOne – “Infiniti bosses certainly aware of the quality issue in the past.” – most definitely, however the Company manufactured cars with the same issues year after year.
Selzini – it looks like you did not actually grasp that I own G37x for 4 years
Afrosheen – “They addressed it for the Q50.” – curious where are you getting this information from?
Also, the oil comment actually comes from an Infinity dealership director of service. He replied that many other cars lengthened their oil service time periods, but G37 does not hold enough, it goes away with time and every 3-4 months oil needs to be replaced during regular driving.

Not sure if some participants here are Infiniti marketing agents rallying troops, but it’s all good.

Let’s hope Q50 will have better quality and reasonable value.
Well, your last comment about the dealership telling you that you MUST change your oil every 3-4 months sounds like typical dealership talk and that they are trying to rip you off. Every car dealership for every manufacturer would lie to you about this though. Not going to comment on any of the other garbage you spewed.
 

·
Premium Member
Joined
·
1,692 Posts
" obscene, vulgar, sexually-oriented, hateful, threatening, or otherwise violative of any laws"

Calling a troll a troll isn't hateful, threatening or obscene. Nobody violated any rules. Come back when you're 15 kid. We'll teach you how to shave.
 

·
Registered
Joined
·
3,052 Posts
O.K., let me get this straight. You vent your frustrations here about the quality issues you've had. That's certainly your right. If you had done that without casting aspersions about the entire company, then people probably would have been sympathetic to you possibly getting one of the rare lemons(which EVERY company produces). However, by going beyond your own experiences, and blasting all things Infiniti, a company which is ranked as one of the most reliable, you open yourself up to the same criticism that you spewed on here. People can have different opinions, but backing them up with facts is the best thing to do. Yes, I saw that you said that you've had an Infiniti, but the tenor of your post indicated that you were coming from a different place. What all this comes down to is that you felt it was O.K. to blast all of the company, based upon YOUR experience alone, but anyone disagreeing with you is out of bounds?? I did not see anything in the responses that violated the forum policy. I have had five Infiniti's since 1999. Have they been perfect? Of course not, and I've criticized certain things, on both Fresh Alloy, and even here. However, I didn't tear down the entire company, when the facts indicate something else. Maybe you were having a bad day - who knows? As for me, I am not a techie or someone who is super comfortable with social media and blogs like this, but I DO know that when you express an opinion, you should be prepared to have people disagree with you. Obviously, when it comes to the give-and-take of the forum, you believe in the give but not the take. Please feel free to come back when you grow up.


I just re-read his 2nd post. He's had G37 for four years, but he still can't spell Infiniti correctly? Gee, I wonder why I'm not convinced. :rolleyes:
 
1 - 20 of 25 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top