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SD Card/USB Port Center Console - 2019 Q50

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1.7K views 5 replies 3 participants last post by  lilly1000  
R
#1 ·
Subject: USB Ports and Map Issue

Hello,

The map and USB ports in my center console have stopped working. I received the following message on the screen (see photo). I took my vehicle to the dealer for inspection, and they reported: "FOUND USB PORT NOT WORKING. PERFORMED DIAGNOSTIC PROCEDURE TEST FOR POWER AND GROUND - OKAY. UPON INSPECTION, FOUND USB CONNECTOR ASSEMBLY FAILED OPEN ELECTRIC."

I was advised that the USB connector assembly needs to be replaced. I purchased a replacement from eBay and installed it, but the issue remains unresolved.

Can you please assist me? Thank you.
Image
 
Discussion starter · #3 ·
None of the ports are working.

My car was stolen, and when I got it back, I had to reprogram my keys. That’s when I noticed the message on the screen and realized that the ports on the center console were not working.
 
Discussion starter · #5 ·
The dealer performed a diagnostic procedure and found that the USB connector assembly had failed due to an open electrical connection “PERFORMED DIAGNOSTIC PROCEDURE TEST FOR POWER AND GROUND - OKAY. UPON INSPECTION, FOUND USB CONNECTOR ASSEMBLY FAILED OPEN ELECTRIC." That's why I purchased a new USB aux connector and replaced it myself. The dealer wanted to charge me over $600 for the repair since it wasn't covered by my extended warranty. Additionally, the car's reconfiguration has not been completed.

I hope this information helps.
 
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