The service department said it's the AV Control Unit and not the Display Control Unit?

 

Yep, that’s what they said. That’s why I don’t know what parts I need to look for lol! The whole InTouch system is so confusing.

 

How the hell can you break it by pushing "buttons"?

 

If you reset it in the diagnostic menu it apparently nukes the whole thing

 

I thought I saw someone else here who hit the reset and lost what you have lost but his dealership downloaded new firmware instead of replacing hardware. You must have a different problem then he did.

You might want to consider picking one up from a salvage yard.

 

So does it delete the rudimentary operating system? Doing a reset on my cell phone doesn't brick it. I see no reason why that should happen. Consumers do stupid crap all they time. Your ignorance or curiosity shouldn't be punished by making the device inoperable.

 

It takes away all configuration data about the car, so my maps do not work, my stereo does not work, my dual zone climate control will no longer sync, even my clock no longer works. I get three buttons on the screen that do just about nothing because the speakers won’t work. Even the fm radio shows stars where the tuning numbers should be.

 

Change the dealer. He is ripping you off. Ask him to reconfigure the unit using consult 3. Manual configuration procedure is in his service manual. For less then half the quoted price you could get all the tools to DIY.

 

I admittedly did the same thing by going into a hidden menu and pushing the wrong button! Wiped out everthing including clock, radio, date, etc. Could not set anything. I came clean and told dealer what I did and they were able to reprogram it. They said the computer didn't even know which car it was. Seriously jacked it up. However, they reprogrammed it for $185.00 and was on my way. Haven't done it again. Lesson learned!

 

I suspect the dealer doesn't know what to do with it or wants to take advantage of you. It makes no sense that it would make the unit nonfunctional with no way to reprogram it into a functional unit again. What would be the point of that?

 

Oh and by the way you wiped out the DCU (display control unit) aka "upper screen" it has the android SoC inside. A/V unit is hardwired. Either it has Sirius radio or Bose subsystem or not.

 

The dealership is flat out lying to you, you essentially performed a factory reset of the device meaning you need to have it configured based on your VIN
of the car and what packages were optioned with it.

I'd take your car somewhere else.

 

The dealership is flat out lying to you, you essentially performed a factory reset of the device meaning you need to have it configured based on your VIN
of the car and what packages were optioned with it.

I'd take your car somewhere else.

That’s what I figured after as much reading as I have done about it. I’m going to try and take it to the next closest dealer which is 1.5 hr away.

 

Just tell them that you did reset the unit in diagnostic screen. Don't mention the loading apps problem or they will tell you to replace dcu anyway.

 

Was anyone able to reset it. I have the exact same problem and the dealer is telling me $4,000 to replace the whole unit. I get text messages and everything on it just can't hear anything and no maps. Wild love to hear what your outcome was. I think alot of people would!

 

Wow, what an introduction! Welcome to the forum!

In addition, some information about the car would also be helpful: Year? Model? Bose y/n? Already been @dealer y/n? If yes, what was the outcome?

With all this information you should be able to get a DCU from a junk yard. First of all I'd visit a dealer though, to get it checked with Nissan Consult – maybe there is a chance to reprogram the unit...

 

2016 3.0t premium. Yes it has the Bose system at 80,000 Miles. Yes it's been at the dealer a week now.